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“bportillo”
Review of Hotel B Cozumel

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Hotel B Cozumel
Ranked #24 of 52 Hotels in Cozumel
Certificate of Excellence
Reviewed 12 October 2013

My husband and I returned to Cozumel for our ten year anniversary. We spent our honeymoon there and wanted to come back. I took a chance on Hotel B because it looked fantastic but you never know until you're there. Showed my husband the pool and on the bottom it said "Just Be." ok, now I get it. The hotel we had stayed in before was being renovated so that was out. Well, what a pleasant surprise. It was as it looked and better. Beautiful setting, our room was directly behind the infinity pool and the view was incredible. We sat out there for hours just to take it in. The service was awesome, so nice and accommodating, everyone. Always asking what you needed. Funny and great to chat with. Food was good, breakfast always started with a huge plate of fruit. The water was so beautiful and you can snorkel or dive right from their deck. If...or when we return, we will go back.

Room Tip: Make sure to ask for deluxe ocean view.
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  • Stayed: September 2013, travelled as a couple
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2  Thank yvonne p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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392 - 398 of 816 reviews

Reviewed 5 October 2013

The location of Hotel B is great. It is to the north of the town and right on the edge. The hotel is nicely designed and decorated, and the pool terrace area is the hotels best feature, everything else is just lacking!

Most of the waiters seemed very friendly but sometimes they would just stand around and you would have to try and catch their attention to get served. The food is lacking and on the expensive side for what you get. A burger is $160 pesos and is one of the worst burgers we had during our stay in cozumel.

I think Hotel B is great as a location to stay and sleep, but don't waste your money on food or beverages here....there are far better places to eat and drink!

  • Stayed: October 2013, travelled as a couple
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3  Thank JeanieJu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 October 2013

Second time at Hotel B and it keeps getting better. The Jacuzzi by the sea is one of a kind, we enjoyed breath taking sunsets with excellent food, drinks and an amazing service by the hotel staff. They have about 44 rooms of which 41 have an ocean view with a nice terrace. They probably have the best option in Cozumel for breakfast. I would suggest that they install speakers in the pool area to enjoy the lounge playlists the have all day long in the restaurant.

Room Tip: Great choice for a romantic weekend, the hipster place of Cozumel
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  • Stayed: September 2013, travelled as a couple
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Thank urviserv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelBCozumel, Director General at Hotel B Cozumel, responded to this reviewResponded 3 October 2013

We are glad you like our Hotel setting of place, and our view´s room, we work every day to give our guests a perfect and unique journey, through our services, staff attention, workshops and activities… Most importantly, it is great to hear that our staff was friendly and accommodating. Your satisfaction is the main payback of our daily work. I will share your comment with B´s team!, About your suggestion we already take care about it.
Looking forward to have you here on your third time please ask for our loyalty program we´ll be glad to include you and offer you many benefits.

Cordially
Beatriz Tinajero
General manager

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Reviewed 1 October 2013 via mobile

My husband and I spent 3 days in Hotel B during our honeymoon. The hotel is amazing, the pool view is right into the ocean. We were able to do great snorkelin right of the dock. We used their cabanas at no cost, and the food at the restaurant was REALLY good. They have really good breakfast as well. The room was clean, all of them are ocean view. Bed was very comfy and service was really good!

  • Stayed: June 2013
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Thank alejandraym
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelBCozumel, Director General at Hotel B Cozumel, responded to this reviewResponded 3 October 2013

Thank you for taking the time to share your comments. I am very pleased to read your appraisal of our team, services and facilities, and I know my colleagues will be equally pleased to know their efforts are making a memorable stay for you.
we are glad that you had the opportunity to enjoy our new menu created especially to delight your palate and your senses.

Hope you can come back soon
Best regards from Cozumel
Beatriz Tinajero
General Manager.

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Reviewed 30 September 2013 via mobile

Well its fine hotel, great view nice crew and everything but there is s lot of things which are desapointing.
Such as: no hot water during the day, i know its very wierd and they are very cheep with the towels never more than two!!
The bar has good prices.
There is no diffrences between the rooms dont take pool view everything has a pool view!!!

Stayed: September 2013, travelled as a couple
Thank springaviv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelBCozumel, Director General at Hotel B Cozumel, responded to this reviewResponded 3 October 2013

Dear guest
thank you very much for taking the time to write a comment , Hotel B Cozumel works every day to improve and listen is the best way to do this, we are pleased that you like our sight and service staff we are quite sure they will feel pleased to hear that, however I apologize for not achieve your expectations at 100%Regarding the hot water unfortunately had a failure with the pump fortunately could fix it on time, About the towel the policy is to give 2 towels per room, but of course if you need more there are available on request. In relation to the rooms Each of the 45 rooms of our boutique hotel in Cozumel has its own artistic flair, creating a variety of environments and experiences that are worth discovering in every visit and we have different categories such as Jungle View, Ocean View and Ocean View Deluxe.
We look forward to the opportunity to serve again and change your perspective sincerely believe that we can always improve and offer memorable experiences.
Regards
Beatriz Tinajero
General Manager

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Reviewed 28 September 2013

This hotel made our trip to Cozumel so much fun! We stayed during Sep. 2013, the weather wasn't so great... BUT the hotel staff was so nice and the service was wonderful so we didn't mind staying there when it was raining. Restaurant is excellent! highly recommended. Cesar from the front desk was so helpful and nice, helped us with renting a car, finding activities when it rained and even upgraded us to a room with a better view for the honeymoon :)

Room Tip: Ask for a room with ocean view, it's beautiful
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  • Stayed: September 2013, travelled as a couple
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Thank Talia_E111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelBCozumel, Director General at Hotel B Cozumel, responded to this reviewResponded 3 October 2013

Glad to hear that you had a great time with us at Hotel B we strive to make your trip a memorable experience, thank you for letting us be part of this important event as your honeymoon we expect to have you back soon, the staff will be really motivated by comments expressing.
you have a great day

Beatriz Tinajero
General Manager

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Reviewed 22 September 2013

Wow one of the best relaxation spots on the island. Would recommend to friends.. Staff is happy and you can tell in the attitude and attention, that they put your plates on the table, and also when taking away the plates.. They must have a very nice boss,, it shows in their behavior and attention they pay towards you.

  • Stayed: September 2013
    • Value
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Thank Dkallati
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelBCozumel, Director General at Hotel B Cozumel, responded to this reviewResponded 3 October 2013

Thank you very much for your comment, we are pleased you enjoyed your stay at the B and has appreciated many details and effort of our team. Our goal is to create unique experiences and always remember to give the best service to our guests.
looking forward to have you home again in the future.
Have a great day

Beatriz Tinajero
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel B Cozumel

Address: Carretera Playa San Juan Km 2.5 | Zona Hotelera Norte, Cozumel 77600, Mexico (Formerly Hotel Fontan Cozumel Dive Resort)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cozumel
Amenities:
Bar / Lounge Beach Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool
Hotel Style:
#17 On the Beach Hotel in Cozumel
Price Range: £70 - £192 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel B Cozumel 3*
Number of rooms: 45
Official Description (provided by the hotel):
Hotel B Cozumel has an original and avant-garde offer for travelers in search of new experiences,It combines the natural beauty of the Caribbean with a cool concept of space.The hotel is a fusion of contemporary design and Mexican treditions with a creative touch of young talents. Hotel B Cozumel invites you to ladge in the most privileged plce of Cozumel-5 mintutes away from downtown, the airportand the golf course, in a quiet and exclusive area. ... more   less 
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Also Known As:
Hotel Fontan Cozumel Dive

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