We stayed Nov. 8-15. This was our sixth trip to Iberostar Cozumel.
Check-In/Out is easy and the desk staff is friendly and accommodating. Requested upper floor, king bed, close to dive shop (in advance), and all requests were met.
Rooms are average, but adequate, in a bungalow style. Yes, they have a musty smell, but it is the tropics. Ask for a mattress topper (or two) as the beds are quite hard. Limited space for unpacking and hanging clothes. Great big shower, no tub. The mini-fridge blocks long clothes (dresses) from hanging properly. I mainly dress casual when at this resort. Maid service is awesome. (Thanks Elana!) Umbrellas in the room were a huge plus since it was a rainy week.
Grounds are beautiful and well maintained. Downside was all the flooding issues when heavy rain occurred. Walkways were quite slippery when wet. Including the bungalow stairs. Many first floor room entry areas flooded.
Pool is nice and kept clean. Didn't use the pool bar on this trip.
We were scheduled for time in the jacuzzi (at the spa), but it was raining heavy and the jacuzzi is outside so we cancelled. We did not have any massages, but heard great comments from those who did.
Restaurants could be hit or miss. Hubby loved his food at the steak house and I didn't like my meal at all. We were not able to get a reservation for Mexican restaurant as they only let you book from 9 am to 1 pm. Kind of ridiculous when the bulk of people are diving during this time. It is like they intentionally don't want you to book them. Buffets were good, but repetative. I was always able to find something to eat though. Breakfast was exceptional.
Bars were good with plenty of bartenders, but not a lot of wait staff. Wish the lobby bar was bigger as there was rarely room to sit and have a cocktail there.
We didn't watch any shows as they have never really impressed us here. The live entertainment by the bar was okay at best. I like the painting demonstrations every couple of nights.
I would have given this stay an average rating, but because the staff was so great and handled any issues we had promptly, I bumped it up to a very good rating.
The diving is amazing, but yes there are a lot of divers and boats out there. A couple dives we did not run into other groups at all, but it was more common to run into one or two on any given dive. One dive we ran into several other dive groups.
Dressel Divers is organized and friendly. Yes, they cost more, but you can book ahead and get great discounts from their office in Spain. Don't forget to let your bank know in advance if you are doing this or they might deny the credit card charge.
- Official Description (provided by the hotel):
- Directly on the beach, in a rocky, coral–filled cove with unspoilt waters. A paradise for diving and snorkelling. Sub-tropical mangrove forest. Bungalows in typical local style. Second-largest reef in the World. ... more less
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- Also Known As:
- Iberostar Cozumel Hotel Cozumel
- Cozumel Iberostar
- Iberostar Cozumel Mexico