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“Good, but know”
Review of Iberostar Cozumel

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Iberostar Cozumel
Ranked #11 of 52 Hotels in Cozumel
Certificate of Excellence
GreenLeadersGold level
Salina, Kansas
Level 2 Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Good, but know”
Reviewed 4 August 2014

Just spent 6 nights and had a very nice time. The best: the staff, Dressel Divers, beach and grounds. The o.k.: food...always found something we liked. The annoying: no A/C in restaurants, outdated rooms that are also in need of some repair. As with any travel, it is what you make it, and we had a good time. The resort staff and Dressel folks should applaud themselves! The "bang for your buck" was good, but I'd encourage management to invest a few dollars in cleaning up the rooms. Cozumel is beautiful, ocean and reef incredible, dive with Dressel at Iberostar (Scott, David, Jay, Erika, Johann, Marina, guys on the boats and staff at office...you're awesome!) We will be back to Cozumel and may or may not stay here, but it's hard to imagine a much better staff or dive shop.

  • Stayed July 2014, travelled with family
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Mark S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quality manager I, Quality Manager at Iberostar Cozumel, responded to this review, 8 August 2014
Dear guest,

Thank you for taking the time to give us your opinion about your recent stay at IBEROSTAR Cozumel.

We are delighted to know that you enjoyed the friendliness of our staff as well as the great service from Dressel Divers. We will forward your kind words to all of them as they certainly serve as encouragement.

Thank you for your suggestions regarding the rooms, we will definitely pass them onto our Corporate Office for their consideration in the future.

We are confident that you will be visiting our beautiful hotel to experience our warm hospitality once again.

Best regards,
Quality Manager
IBEROSTAR México
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Chillicothe, Ohio
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 4 August 2014

Had a great time.
Food was good, but choices seemed a little redundant after a few days. Entertainment team is great and a lot of fun. Don't miss the Fire Show/ Beach Party, it is great. The room was a standard and seemed a little small at first and somewhat dated, but was sufficient for the two of us. The room was cleaned very well every day including new towel art. The safe is small, a larger notebook or laptop will steal most of the space if it fits at all. The grounds are very well kept. They have a lot of the jungle flora and fauna in place adding to the beauty. The beach in front of the resort is rocky at water's edge. We found using the dock to get past the rocks or walking up the beach a little ways and finding an area with less rocks were better choices for entering the ocean.
If you don't scuba take a snorkeling tour, it's beautiful on the reefs they take you to. The guide on our tour was great and very helpful with pointing things out and watching out for safety.
Overall, a great vacation.

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Iberostar

Helpful?
Thank loonyjoe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quality manager I, Quality Manager at Iberostar Cozumel, responded to this review, 8 August 2014
Dear guest,

We would like to thank you for writing your comments regarding your vacation at our hotel.

We get to understand from your comments that you liked our facilities in general and the service provided which is very gratifying for us. We will forward your kind words to the Entertainment Team as they clearly made a positive impression on you.

We are looking forward to welcoming you again at IBEROSTAR Cozumel for another great stay.

Best regards,
Quality Manager
IBEROSTAR México
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Gladewater
1 review
Reviewed 4 August 2014

Had a super stay!! No complaints at all
Food was great. Service was great te entire
Place we loved. Will come back rooms were
Clean food was the best we had had inMexico.
Pools were kept clean drinks were great
Great wifi

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Iberostar

Helpful?
Thank Lynnp374446
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quality manager I, Quality Manager at Iberostar Cozumel, responded to this review, 8 August 2014
Dear guest,

On behalf of the Manager and all the staff of IBEROSTAR Cozumel, we would like to thank you for your generous review.

It is rewarding that you took pleasure in all aspects of our fantastic hotel and we are excited that you are already planning your next trip.

We are looking forward to hosting you again in the near future.

Best regards,
Quality Manager
IBEROSTAR México
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Meridian, Texas
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 August 2014

We had the best time at the Iberostar in Cozumel and would definitely recommend it to others. It has a wonderful family atmosphere and is great fun for kids as well as adults. The staff are all courteous and friendly. Food is great. Rooms are fun palapa style. Star Friends are young energetic boys and girls who put on a cute show every night and lead daytime activities for guests to participate in if they want to.

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Iberostar

Helpful?
1 Thank linda2461
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quality manager I, Quality Manager at Iberostar Cozumel, responded to this review, 4 August 2014
Dear guest,

Thank you for your review on Tripadvisor.

We are excited to find out that you and your family had the best time while staying at IBEROSTAR Cozumel and especially enjoyed the activities and shows provided by our entertainment team. We will forward your kind words to them so they are aware that your vacation was memorable due to their hard work.

We hope to be welcoming you again soon at our beautiful hotel.

Best regards,
Quality Manager
IBEROSTAR México
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pueblo, Colorado
Level 2 Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 August 2014 via mobile

I can't say enough good things about this hotel. The staff were incredibly warm, friendly and hard-working. The rooms and all facilities were clean & thankfully the rooms were air conditioned. The pool and beach were amazing, perfectly relaxing yet social. Did I mention the staff was awesome? Every last person. I will definitely be back!

Stayed May 2014, travelled with friends
Helpful?
Thank PeggyZ15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quality manager I, Quality Manager at Iberostar Cozumel, responded to this review, 4 August 2014
Dear guest,

Thank you for sharing your recent experience at IBEROSTAR Cozumel on Tripadvisor.

We are thrilled to learn from your comments that you liked so much our facilities and the service provided by our staff. We will forward your kind words to all our staff as they are the ones who made a special impression on you and thanks to them your vacation was extra special.

We are looking forward to welcoming you again in the near future!

Best regards,
Quality Manager
IBEROSTAR México
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dallas, Texas
Level 3 Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 31 July 2014

The location of this hotel is wonderful, far enough out of town and close enough to some of the more enticing things to do on the island. You are 10 minutes from the Chankanaab snorkle beach, 15 minutes into town, 10 minutes from the Punta Sur ecological park, and the leeward side of the island, which is dotted with wonderful places to eat, bars with great music. You are 20 mins from San Gervasio ruins and just across the road from El Cedral, which has a small set of ruins and wonderful people/dogs as well. The hotel itself, is really clean, a/c works great, beds are comfortable, food is pretty good as well. The only issues we had were trying to get someone to the room to check out an issue in a timely manner, and not one of the ice machines we found, dotted all over the property, worked. Sporadically, at best. Americans love their ice! I have come back to this property for many years and will not stray to another again. This is the best price you will find for what you get .. unsurpassed.

  • Stayed July 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Iberostar

Helpful?
1 Thank Cookiwafer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quality manager I, Quality Manager at Iberostar Cozumel, responded to this review, 2 August 2014
Dear guest,

Thank you for sharing your comments regarding your recent stay at IBEROSTAR Cozumel with us and the online community.

We are thrilled that you choose our beautiful property once again for your well deserved vacation. Thank you for providing detailed information about the location of the hotel, we are sure that possible future guests do appreciate this information. We are sorry that you had trouble finding a working ice machine, we will have all of them revised to avoid reoccurrence. Please accept our sincere apologies if this affected your stay with us.

We hope to welcome you again in the near future.

Best regards,
Quality Manager
IBEROSTAR México
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pointe Claire, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 30 July 2014

We enjoyed everything but the beach at this resort. We understand that it is a preserve area
but on the pictures of the brochures we don't see the rocks on the beach. So whit out water shoes it is impossible to get in the water.

  • Stayed July 2014, travelled as a couple
    • Location
    • Rooms
    • Service
Helpful?
1 Thank andre m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quality manager I, Quality Manager at Iberostar Cozumel, responded to this review, 2 August 2014
Dear client,

Thank you for your review on Tripadvisor.

We get to understand from your comments that you liked our facilities in general and the service provided which is very gratifying for us. It is disappointing however that you did not fully enjoy the beach. As you righty mentioned, our hotel is located within the Cozumel Marine Park which allows our guest to see a lot of wildlife right in front of the hotel and we therefore provide a convenient entrance for our valued guests right off the pier where you can enter the water without difficulties.

We will be reviewing the pictures mentioned.

We hope we will be given the opportunity of welcoming you back to IBEROSTAR Cozumel in the future as it would be our pleasure hosting you again.

Best regards,
Quality Manager
IBEROSTAR México
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Iberostar Cozumel

Property: Iberostar Cozumel
Address: Costera Sur, km. 17,785, Cozumel 77600, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cozumel
Amenities:
Fitness Centre with Gym / Workout Room Free Parking Restaurant Spa Swimming Pool
Hotel Style:
#2 Green Hotel in Cozumel
#5 Top resorts Hotel in Cozumel
#6 Spa Hotel in Cozumel
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Iberostar Cozumel 3.5*
Number of rooms: 294
Official Description (provided by the hotel):
Directly on the beach, in a rocky, coral–filled cove with unspoilt waters. A paradise for diving and snorkelling. Sub-tropical mangrove forest. Bungalows in typical local style. Second-largest reef in the World. ... more   less 
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Also Known As:
Iberostar Cozumel Hotel Cozumel
Cozumel Iberostar
Iberostar Cozumel Mexico

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