Why oh why didn't I check TripAdvisor first. We were in the middle of picking our car up when I read the reviews and learned exactly how the scam works, which is what they were in the middle of doing to us. Tried to double charge us for insurance, tried to give us an undriveable wreck of a beetle. Wasted most of our day dealing with them, the car situation and then spent part of my morning getting the $378 mystery charge taken off my credit card. What really gets me is the guy named Efran in Playa del Carmen who roped us into this scam. He put stickers on us that we realized later made us walking rubes.
The other thing is, if you don't dive, Cozumel is gross. Go to Tulum instead.
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.