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“Stayed at Casa Arrecife, another property by same...”
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Swimming Pool
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Swimming Pool
The three houses, the pool is at the end. Entrance / Parking Lot for 4 cars
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Very good
43 reviews
Swimming Pool
The three houses, the pool is at the end.
Entrance / Parking Lot for 4 cars
Yellow house, one of the three Casa Coral houses
Pistachio house, one of the three Casa Coral houses
Pink House, one of the three Casa Coral houses
Swimming Pool
Swimming Pool
Swimming Pool
Swimming Pool
Swimming Pool
One of the two rooms, King Size bed
The other room, King Size bed as well
Dinning Area / kitchen
Living Room
The three houses
Bananas
Laundry Room/ Washer Dryer
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Overview
Holiday Rental House -
2 Bedrooms, 2 Bathrooms, Sleeps 5
Cozumel, Yucatan Peninsula

Reviews from our community

Very good - based on 43 reviews
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Reviews from our community

Date | Rating
  • English first
  • French first
  • Spanish first
  • Any
English first
Rob N
Marianna, Florida, United States
Level 6 Contributor
246 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 105 helpful votes
“Stayed at Casa Arrecife, another property by same owner.”
Reviewed 26 June 2013 for a stay in June 2013
1
person found this review helpful

No complaints. The price is great! This family owns 5 rentals at the moment. This is our 2nd stay in one of the rentals. If you're looking for an all-inclusive service type place then pay 5 times more. This is a house with a couple bedrooms, each with its own bathroom. The ACs work great but we didn't even use them all the time. Opening the windows and doors allowed a nice cross breeze through the living room and kitchen. Close to groceries, water, and even the beach. Very secure location. Great places to stay if you want to experience the real Cozumel. We will definitely be returning.

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: The price
Liked least: Everything was great
Travelling group: Friends
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway Families with young children
Large groups
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Delson
Reviewed 11 March 2013 for a stay in March 2012
1
person found this review helpful

Value Rooms
Location Cleanliness
Check-in / front desk Service
Would I recommend this holiday rental to my best friend?  
Recommended for:
People with disabilities
Was this review helpful? Yes
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
ablynch
Des Moines, Iowa
Level 3 Contributor
10 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Spend a little more and be comfortable.”
Reviewed 2 March 2013 for a stay in February 2013
5
people found this review helpful

My husband and I brought our 3 kids with us to Cozumel to show them things we had enjoyed last year We needed two bedrooms and our previous lodging only offered one so this looked like a good bargain. We like to stay in small places and get into the local culture, but we were so uncomfortable here it made our stay stressful, all we wanted to do was get out. We planned to stay 10 days but left 3 days early due to all the problems we had.

We asked for the house closest to the pool and got the one furthest away, the pink house. It smelled musty and mildewy, like a wet basement. It made my kids cough all night and gave me headaches. When we checked the AC units were full of junk so we gave up using them and opening the windows, but you're not supposed to leave them open if you're not there so we never really got the place aired out and it made me nervous at night. The caretakers are the owners grandparents, and they brought over plug-in air fresheners but I didn't use them because covering the smell wouldn't fix it and would just further irritate our lungs. The people in the green house left the day we moved in, and we asked to move to that house to escape the smell but were told it had been booked by people that were coming in two days. I felt like they could have moved us, cleaned up the house we were in and then given it to the newcomers.

We were unaware that there was a TV only in the green house, which was a problem because we let our 4 and 6 year old watch their favorite show to settle down at night. Good thing the wi-fi worked in our unit so we could get to Netflix--our neighbors in the yellow house couldn't get a signal and they didn't have a TV either. I see that many of the things that I emailed complaints to the owner about have now been added onto the description, this being one of them.

For five people we were given 4 towels and one roll of toilet paper in each bathroom for our 10 days. The hot water has to be turned on in advance of use by flipping the breaker and runs out after one shower, so some of us were always getting cold showers. It said in the description that a 20 liter water would be provided, which I took to mean there would be a water dispenser and refills as we have had other places, but this means they are supposed to give you ONE bottle of water, and ours was only 5 liters. After that you buy your own, which caught us totally by surprise. There were no washcloths or anything the wipe counters with, no paper towels or spare linens, no soap for bathroom or dishes, so plan on going shopping right away when you arrive.

It is a bare bones place, not comfortable or convenient. The dishes are stained plastic things that look like they were left behind. The first day we got groceries and came back to find the kitchen crawling with ants. When we emailed about it the grandfather Ariel came over and saying, "Here again?" sprayed Raid all over the walls in the kitchen. I didn't want to store food there after that; we kept everything in the little fridge just in case and ate out instead of cooking.

There is a huge washer and dryer for the 3 houses, but it fills at a trickle so washing clothes takes hours. When my husband was pushing clothes into the water he felt a jolt and realized that there is a short that electrifies the whole washer and he was getting shocked. The dryer timer also doesn't work so it will run forever unless you stop it.

The pool was always cold as it was chilly the first days we were there so we hardly used it. The furniture is not comfortable at all, and with the smell making us miserable we tried to stay out as much as we could. There is nothing very close to run out to grab a bite and no phone. I never saw a cab in the area. If you walk about 2 blocks to 30th it's a main road with plenty of taxis and a grocery store another 2 blocks over. We rented a jeep and were much happier with our ability to escape our accommodations.

Due to Carnaval everything was full on the island, but I contacted our rental house on the mainland and we were able to go there early so we left. I was in touch with Ruben, the owner, throughout our stay, and he apologized and said he would refund some of our money but we never saw anything come back to our account. He told us this is the way things are in Mexico, but we have stayed in other places and did not have any problems like this.

I picked this place because of the good reviews but we were pretty miserable, even though the kids adapted well at first. We couldn't come back from a day out and wind down; the smell was terrible and the inability to be comfortable anywhere but in a bed split us up into our separate rooms. The ants all over made the kitchen seem kind of gross. We call it our learning experience: pay a little more for comfort and your trip will be so much more enjoyable.

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Travelling group: Young Children
Would you recommend this hotel to a friend?   No.
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
2 Mar 2013
I am extremely sorry for our bad experience with us. It was never our intention and we do not try to rip anyone off. Our previous guests had just left the house and they stayed for months there, the ants must have entered or reproduced while the other guests were there. I did not know.

I promised I'd returned you part of your money, which I did while you were still on the island so you could find a better place for your needs. I returned about 35% of the whole rent.

The only thing I changed on my description was the water, It's always said that only the Green unit has TV, We do not provide water anymore because my grandfather is very old now and he cannot go buy water anymore for guests. When I am there we do it but that is something extra. We do not provide guests with personal items It was never my intention for you to think that, that is also why I sent you the rules and procedures of the house for you to read it clearly specifies that.

Regards,
Ruben Erosa
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Genevieve...
Victoria, Canada
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Fantastic Property for a Good Price”
Reviewed 19 February 2013 for a stay in February 2013

Excellent accommodations for a very affordable price, We slept 5 people comfortably for a week. Full kitchen and a supermarket 5 blocks away, air conditioned rooms and lights in the pool for nighttime swimming. Close walk to the downtown markets and the cantinas.

Overall condition of the property Bedding & mattresses
Kitchen & utensils Bathroom cleanliness
Other facilities & amenities Service
Travelling group: Friends
Would you recommend this hotel to a friend?   Yes.
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VT_Herrin...
Saxtons River, Vermont
Level 4 Contributor
39 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
“Good choice for small family or group”
Reviewed 21 January 2013 for a stay in January 2013

A fine place to stay for a family or group on a budget. Taxis are not too difficult to find, or perhaps you will have a rental car. The area is a couple blocks from a more affluent part of town and is a mix of run down houses and nicely maintained ones. As you walk into town the streetscape improves considerably. All in all this is a good value for the money, large units, well maintained, lots of living space, a washer and dryer available for no charge, walking distance to a supermarket and restaurants, a long walk to the center of town (but taxis only cost a few dollars about town). AC works fine, purified water supplied. There are often interesting folks renting the other two units and you may find some instant friends. The mapped location on Trip Advisor is wrong, the units are on Calle 10 Norte between Ave 35 and Ave 40.

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: Away from the tourist crowds
Liked least: A bit too far away from the tourist crowd, center of town
Travelling group: Extended Family
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Older travelers Families with young children
People with pets
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Catfriend...
Davis
Level 3 Contributor
19 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“Comfortable, clean, affordable”
Reviewed 27 December 2012 for a stay in December 2012

Three female friends stayed at Casa Coral for a week and thoroughly enjoyed our stay. The apartment is well appointed, everything you need to cook meals, comfortable beds, two bathrooms, cable TV and better wi-fi than I have at home in the States. The rooms are big so you never feel crowded. One room has a king bed, the other room two doubles. There is air conditioning and ceiling fans in all rooms. The apts have a lovely walkway and a cozy backyard with a pool. The neighborhood is a little less than half mile from the Malecon and restaurants downtown. Cozumel is safe to walk around at night. The living room furniture is not too comfortable, but it wasn't an issue. Loved this place. Attentive owner came by every other day.

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: The size of the apartment
Liked least: the living room couch
Travelling group: Friends
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway Older travelers
Families with young children
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
  • Was your security deposit returned on time?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Florida
Reviewed 17 December 2012 for a stay in December 2012
1
person found this review helpful

Value Rooms
Location Cleanliness
Check-in / front desk Service
Would I recommend this holiday rental to my best friend?  
Recommended for:
Older travelers Rugged travelers
Was this review helpful? Yes
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
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