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“Presentation pressure” 2 of 5 bubbles
Review of Grand Park Royal Cozumel

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Grand Park Royal Cozumel
Ranked #13 of 51 Hotels in Cozumel
Certificate of Excellence
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Presentation pressure”
2 of 5 bubbles Reviewed 10 June 2014 via mobile

The very first thing you have to do is go talk to the presenters of the hotel. They don't care that you are hungry and tired. They don't care if you are there to relax. They hound you until you say ok. They promise tours, rental cars or anything else you can think of for you to sit through a "90 minute" seminar. Do not believe them! The 90 minutes lasted from 9 am-2:30pm. So much pressure to buy a timeshare that it gets awkward. They pull the line out "you are talking food off my table for my children" and such and it's not ok. The food was ok. We left after two days of kids running, doors slamming and loud partying until 4am. Not a very relaxing vacation at the Park Royal!!

Stayed May 2014, travelled as a couple
Helpful?
6 Thank Robyn S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PARKCZM, General Manager at Grand Park Royal Cozumel, responded to this review, 20 June 2014
Dear Guest

Thank you for reviewing Park Royal Cozumel.

We are sorry if the membership presentation made you feel uncomfortable in any way. That is never our intention. We will certainly pass along your concerns to our sales management team for further review.

We appreciate your feedback

Thank you
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (862)
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Chicago
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 bubbles Reviewed 7 June 2014

Just returned yesterday from our family vacation at the Park Royal. We have visited many parts of Mexico and this one I have to say was one of the BEST! I honestly do not have any complaints. This hotel is centrally located about 15 min from the airport, and we were able to access all of our excursions and the downtown shopping area in under 10 min. Cozumel is a small and beautiful island.
ROOMS - perfect size, yes a very, very firm bed but we dealt with it. Our view was garden and didn't expect ocean view because that is not what I paid for when I booked our vacation. The bathroom is a nice but no door - which I found a little strange. The toilet area does have a door.
Our cleaning lady came by every day and was the sweetest woman I've ever met. She works and kept our room very clean!
FOOD - 2 restaurants - Italian and Mexican. Both were delicious but the service at the Italian restaurant was much better. Our servers at the Mexican restaurant did not give us much attention and after about half an hour we had to remind them to bring our food. It wasn't a busy evening either so not sure what was going on there. The delicious food was worth the wait.
BUFFET - it's a buffet so don't expect high end food. We ate there pretty much just for breakfast and bacon and pancakes should be ordered with your waiter. The food is good but again it's a buffet. The pool side food was ok too = burgers, burritos and chicken wings. You'll never go hungry.
ENTERTAINMENT - low key. If you're looking to party this is not the place. The shows are a little cheesy but entertaining enough to pass the time. Hotel was quiet by 11pm
TIME SHARE - it's actually called something else but my husband and I did sit through a information session. It was raining when we arrived so why not? They are not pushy at all - I never felt obligated to commit to anything. The staff was extremely friendly and fulfilled their promises. Agnes and Yatmara are full of information. Whatever you need they go above and beyond to assist you.
CRUISE SHIPS - wonderful to watch them arrive and depart. Definitely a good perk for the hotel.
Overall, it was a wonderful vacation. The staff is attentive and always willing to help. We would DEFINITELY return.

Room Tip: The view from the top floors is unbelievable. If you can afford the extra expense it's definitel...
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  • Stayed June 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
9 Thank gvf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PARKCZM, General Manager at Grand Park Royal Cozumel, responded to this review, 9 June 2014
Dear Guest

Thank you for sharing this detailed review of your experience at Park Royal Cozumel. It's wonderful hearing from our guests regarding their stay and how useful they find our location and accommodations. We are glad that our staff could assist you with all your needs during your vacations.

We will be waiting for you on your next visit to Cozumel!

Sincerely,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Layton, Utah
Level Contributor
74 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
5 of 5 bubbles Reviewed 3 June 2014

This was our first trip to Mexico and to an all inclusive resort. It was amazing. We priced it out and found the resort very affordable. Our room was very clean and had a great ocean view. The staff was very attentive to our every need and exceeded our expectations. The cleaning service would leave towels on our bed in fun animal shapes (the two love birds were our favorite) and plenty of bottled water. What amazed me was the attention to detail from the staff. One day there was a brief downpour and the staff was out with mops drying up the rain. I have not seen such effort before to make sure guests didn't step in any puddles. We worked with Ariel from Lomas Travel who helped us plan some amazing activities including a snorkeling tour, swim with dolphins adventure, jeep tour of the island, and the Galleon Jean Lafitte Pirate Dinner Cruise. He was great to work with and we felt he was always trying to get us the best experience for the best price. The food was great. Lots of variety. We enjoyed the two onsite restaurants as well. The onsite Mexican restaurant features a grouper and mango sauce that is to die for. I ate it almost every night. I highly recommend you try the Park Royal. I have nothing but great things to say. Once you experience an all inclusive resort (food, beverages, tips, and some activities included) no other destination will be the same. We fell in love with Cozumel and the wonderful people on this tropical island paradise.

  • Stayed December 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Rich C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PARKCZM, General Manager at Grand Park Royal Cozumel, responded to this review, 6 June 2014
Dear Guest

Thank you for sharing your comments regarding your most recent stay at Park Royal Cozumel! We are thrilled to hear that your first experience at our resort was so great that we look forward to seeing you on your next stay!

Sincerely,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
265 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 111 helpful votes
5 of 5 bubbles Reviewed 3 June 2014

We stayed at the Park Royal for one week from 25th May to 1st June. The hotel was amazing, better than we expected. We would grade it a solid four star. The rooms were large, clean and serviced every day. The food was excellent we ate in the buffet for 4 nights, the Mexican for one night and Italian for 2 nights. We did not queue to book the a la carte restaurants. The food is outstanding in all restaurants. The drinks are superb; the barmen are excellent they know every type of cocktail going; I left a dollar tip now and again! Things that may annoy you but didn’t bother us: 1) two days in a row the maid forget to bring clean towels - not a big deal I called and they were sent up within 5 minutes. 2) there was a slight stain (suncream) on our cleaned sheet one day - no big deal the sheet was clean. 3) we were given a room on the second floor and were unable to see the ships dock from our room due to the beautiful trees (who cares you can see them from around floor 5 upwards or walk to the beach. 4) Aldo was amazing in reception with excellent English. 5). 6) beds were slightly on the harder side – I asked for an extra under sheet – again no problem for us. The concierge did ask you every time you went past if you wanted to book a trip or attend a presentation (we didn’t do any trips or any presentations, again not a big deal. I did the yoga class everyday on the beach and some days were better than others Victor was my favourite, he gives you a message at the end. We booked an internal flight on the way to the hotel with MayAir, it was amazing a mini Cessna with 6 of us only $63 each and with no hassle. Taxi from Cozumel airport cost $10 per person to the hotel rather expensive for a 10 minute taxi ride but you’re caught with their own taxis. On the way back we took the ferry and coach, again much longer but no problems either way. My daughter felt slightly sick on the ferry as the weather was raining on our last day. We met some great people; we were one of the only English in the hotel. We had an outstanding holiday and would definitely go back. Things that could be improved they should include WIFI as its expensive $15 per day, and the hotel safe should be free not chargeable at $3 per day. We hid out money in the drawer and again it was safe. Bathrobes and slippers and better quality toiletries would improve this beautiful hotel even more – hey I’m not complaining. What a lovely week we had…..

Room Tip: Past floor 5 you can see the sea - the block closest to reception is meant to be more modern
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  • Stayed June 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
5 Thank joannehurley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PARKCZM, General Manager at Grand Park Royal Cozumel, responded to this review, 6 June 2014
Dear Guest

Thank you for sharing this detailed review of your experience at Park Royal Cozumel!

It's wonderful hearing from our guests regarding their stay and how useful they find out location and accommodations. We appreciate all of our guests' feedback and are happy to hear that you had a great time.

We hope that you will choose to stay with us again soon!

Sincerely,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
McHenry, Illinois
Level Contributor
37 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed 29 May 2014

We stayed there just for few nights but have nothing but good memories left. Swim-up bar never really got crowded, same with infinity pool. Beach little too small but rent a car/jeep and endless beaches are just few miles away. This place is very clean and view from upper floors are breathtaking. Safe and entertaining. Snack bars and restaurants serve fresh variety of foods. We would stay there again.

  • Stayed May 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank vp_mama
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PARKCZM, General Manager at Grand Park Royal Cozumel, responded to this review, 2 June 2014
Dear Guest

Thank you for reviewing Park Royal Cozumel.

We appreciate all of our guests' feedback and are happy to hear that you had a great time. We are glad to know that the location and accommodations were great for you.

We look forward to seeing you on your next stay!

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Weeping Water, NE
Level Contributor
36 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 bubbles Reviewed 29 May 2014

The Park Royal is the fifth all inclusive hotel we have stayed at in Cozumel. As I searched 7 day Air/Hotel packages the Park Royal came up with a price for the package that was about what we usually pay for airfare only. Needless to say I was skeptical about what to expect, but the reviews looked good so we booked our trip.

Rooms
Our room was on the third floor so there was no view, we asked about and upgrade to a higher floor but none were available. We don't spend much time in the room so this is not a big deal to us.

Plus:
The room and bathroom were clean with plenty of space, The maids did a great job keeping the room up.

Negative:
The room did not include a coffee maker or iron. The safe was $2.00 per day to use and there was a charge for wifi. Our bed was par for Mexico, very hard.(the only really good bed we have had in Cozumel was at the Palace)

Grounds

The grounds were beautiful and well kept, there are 4 bars, 2 pools plus a kids area pool, the beach area was nice with a good walk in area for snorkeling. The beach is across the road but you walk under and don't really notice the road is there. The snorkeling was good right at the resort lots of fish easy access. I take my gear so I did not experience the gear rental service.

Food and Drinks

Plus
They have a large clean buffet building, the service was outstanding, the food was above average for all inclusive. We dined at the Mexican and Italian restaurants 3 nights out of the 7, we had a group of 10 and had no problem getting in, we made our reservations early. The food and service at the Italian restaurant was the best we have had on any trip to Cozumel, on or off resort. The drinks were good. Luis at the pool bar was fantastic, by the second day he would have our drinks started or ready before we got to the bar. We always tip the waiters and bartenders but it seemed every one got great service.

Negative
No wait service around the resort or at the pool and beach, this is the first resort we have stayed at that did not have waiters serving around the pools and beach. This made for long lines at the bars during the busy times. The sports bar off the lobby needs updating. The food at the beach snack bar and the main pool snack bars was very limited, we were able to get guacamole by going up to the dining room and taking to down to the beach. The great bartenders we had made up for the self service.

Entertainment

We are not big on the resort shows but did peek in on a couple of the shows, not much to see.

We had a great stay at the Park Royal and will stay here again.

Room Tip: If you want a view, book a higher room in advance, it seems it is rare to get an upgrade when you ch...
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  • Stayed January 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank nebraskafisherman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PARKCZM, General Manager at Grand Park Royal Cozumel, responded to this review, 2 June 2014
Dear Guest

Thank you for sharing this detailed review of your experience at Park Royal Cozumel. We appreciate all of our guests' feedback and are happy to hear that you had a great time.

We´ll be glad to have the opportunity to welcome you again in the future.

Sincerely,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Missouri
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 bubbles Reviewed 28 May 2014

We returned 5/23/14 after 7 days at Park Royal. It was very very nice,

Service was exceptional; particularly food service. Food service was the best we have ever experience at an all Inclusive. The buffet service was great as was service at the Mexican a la carte restaurant. We have been to the high rated all inclusives like Excellence, Secrets Montego Bay, and Dreams and the food service exceeded these and was 5 star with one exception.

The service at the Italian restaurant was bad and was very much in contrast to the other great service.

Food was good at the buffet and slightly better than usual medium price all inclusives. The Mexican restaurant was great and recommended. The Italian restaurant food was good but because of the bad service as above, we did not go back. Also just a note, the Italian restaurant has a salad bar and a dessert bar. Some people may like this but for us, an a la carte restaurant with a dress code should be all wait service.

The rooms are very good size. Our view was great and everything at he resort is super clean.

The things that prevent this resort from more than a 3 star rating with its almost 5 star food service rating are: single vanity sink in the bathroom, no coffee maker, no small refrigerator in room and the ridiculous WiFI policy. Minor stuff to us but they're not there if others care.

The beach sand area is an OK size but water area is very small and rocky to enter. You can go thru an access to deep water beyond the rock enclosure but this area is mostly for snorkeling. Don't expect Cancun beaches any where on the West side of Cozumel; they're not there. Plenty of beach and pool lounges and two infinity pools and a large pool - all with swim-up bars.

We had a wonderful time for half the cost of usual medium all inclusive and will return.

  • Stayed May 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank jdcwags
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PARKCZM, General Manager at Grand Park Royal Cozumel, responded to this review, 29 May 2014
Dear Guest

Thank you for your feedback and we are sorry for the inconveniences during your stay.

Comments from our clients are very important for us and we truly appreciate your feedback that makes us improve our services in benefit of our clients. we'll pass your comments to our management and thank you again.

Kind regards from Cozumel.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Grand Park Royal Cozumel

Property: Grand Park Royal Cozumel
Address: Playa Paraiso Km 3.5 Carretera Chankanaab, Cozumel 77600, Mexico (Formerly Park Royal Cozumel)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cozumel
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#6 Luxury Hotel in Cozumel
#6 Top resorts Hotel in Cozumel
#7 Spa Hotel in Cozumel
#7 On the Beach Hotel in Cozumel
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Grand Park Royal Cozumel 4*
Number of rooms: 342
Official Description (provided by the hotel):
Turquoise - often crystal clear waters -are just offshore. Beneath the surface are breathtaking reefs to attract undersea divers (and fantastic undersea life) from around the world and the Grand Park Royal Cozumel is in the center of it all. The leading All-inclusive on the island welcomes guests to 342 spacious guest rooms each with balcony overlooking the finest corner of the Caribbean. All inclusive, unlimited meals, drinks, snacks, 4 restaurants, buffet style and a la carte, 2 snacks, Café Sole (coffee house), 5 bars, room service 24 hours, in room mini-bar that is restocked daily, high-speed internet access (surcharge) or basic free internet, live entertainment, kids' club (0 -12 years old), fully equipped fitness center ($), spa, 3 resort swimming pool (including 2 infinity pools, main pool & kids club pool with water slides) and two Jacuzzis facing the ocean. ... more   less 
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Also Known As:
Park Royal Cozumel Hotel Cozumel
Park Royal Hotel Cozumel
Park Royal Cozumel Mexico

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