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“Park Royal Cozumel was wonderful!”

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Grand Park Royal Cozumel
Ranked #13 of 52 Hotels in Cozumel
Certificate of Excellence
Spring, Texas
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Park Royal Cozumel was wonderful!”
Reviewed 1 September 2014 via mobile

The grounds are beautiful, the staff was very friendly, and the snorkeling at the resort was awesome. I enjoyed watching the cruise ships come and go, they dock really close to the resort. We enjoyed the evening shows also. The food was mediocre, breakfast was great though. My only complaint was the noise from the club area a couple of nights was loud. Some club patrons had filtered outside and were very loud at 1:30 in he morning. It was a great vacation and I would definitely stay at the Park Royal Cozumel again.

  • Stayed August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Terri M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PARKCZM, General Manager at Grand Park Royal Cozumel, responded to this review, 1 September 2014
Dear Guest

Thanks for sharing your experience at Park Royal Cozumel on TripAdvisor

Thank you for all of the compliments of our accommodations and staff, however, we would like to extend an apology for any inconveniences you experienced as well. We are looking forward to welcoming you back again next year!

Cordially.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
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  • Value
  • Cleanliness
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English first
League City, Texas
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 27 August 2014

The Park Royal in Cozumel was very nice. It was clean. It has nice pools. I thought it would have a dancing place. Coffee pots in the room would be good. The employees are very nice. Aldo was especially helpful as it was my first time to Cozumel. He went over and beyond to help. I would go back :)

  • Stayed August 2014, travelled with friends
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Dawn C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PARKCZM, General Manager at Grand Park Royal Cozumel, responded to this review, 28 August 2014
Dear Guest

Thank you for reviewing Park Royal Cozumel.

We appreciate all of our guests' feedback and are happy to hear that you had a great time. Comments from our clients are very important for us and we truly appreciate yours that makes us improve our services in benefit of our clients.

We´ll be glad to have the opportunity to welcome you again in the future.

Cordially
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
Reviewed 27 August 2014

The resort was beautiful! Staff was excellent and friendly. Location was superb! Snorkeling off the beach was beautiful, and it was easy to get to town! I will definitely be staying at the park royal again!

  • Stayed August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Michael B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PARKCZM, General Manager at Grand Park Royal Cozumel, responded to this review, 28 August 2014
Dear Guest

We are happy to read about your visit at Park Royal Cozumel. We are also pleased to know you had a great time staying with us.

Come back soon and we'll be happy to welcome you again!

Cordially
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 27 August 2014

I realize how spoiled I was now, down at the Reef Regency. (Area of Sabor and Aura). This hotel is close to town. Therefore you here cars on the road, beepers of those backing up. The bathrooms and dressing area are very small. No kitchenette, no coffee pot, no refrigerator. My veiw was of The El Cid hotel and a barge in the ocean with pipe on it. Breakfast buffet was the same everyday. No bacon uless you specifically ask. The Italian and Mexican Resturants were pretty good. We were hoping there was an air conditioned bar we could hang out in before dinner since we were all dressed up, but the one ac bar opened the same time as dinner. No dancing here. The infinity pools were nice. Snack bars were good. But beach area small and crowded. Next time I will head out of town area to stay. The best part of the hotel was the hospitality of Aldo our conciere.

Room Tip: Better pay the extra for a good view of ocean or pool. Most of the view is blocked by the cruise shi...
See more room tips
  • Stayed August 2014, travelled with friends
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank Debra T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PARKCZM, General Manager at Grand Park Royal Cozumel, responded to this review, 28 August 2014
Dear Guest

Thank you for sharing your experience at Park Royal Cozumel on TripAdvisor.

Thank you for the comments about the Mexican and Italian restaurants, however, we would like to extend an apology for any inconveniences you experienced as well.

Cordially
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cozumel
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 26 August 2014

This is a very good hotel, good situated, very good food and services. However, for those who love the beach, you only have pools and a very small beach between its. It is not that fun as I hoped, there has not a pub, neither a dancing place.



  • Stayed August 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Galahotels.com

Helpful?
1 Thank Cecilia L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PARKCZM, General Manager at Grand Park Royal Cozumel, responded to this review, 27 August 2014
Dear Guest

Thank you for sharing your comments regarding your most recent stay at Park Royal Cozumel.

We are glad to hear that the location, food and services were great for you, however, we would like to extend an apology if we didn't met all your expectations. Comments from our clients are very important for us and we truly appreciate your feedback that makes us improve our services in benefit of our clients.

Cordially,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Alexandria, Virginia
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 25 August 2014

The hotel is really nice, the employes always there to help and really nice atmosphere. Luis was our bartender at the ship swimming pool., Aldo help us w/ advise about driving around the isla (cozumel). Omar and Eduardo at the Restaurant Buffet really attend. Everybody are so friendly. Beds were kind of hard. But overall everything was ok. Definitely we can comeback again.

  • Stayed August 2014, travelled with family
    • Value
    • Rooms
    • Service
Helpful?
Thank yayajo75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PARKCZM, General Manager at Grand Park Royal Cozumel, responded to this review, 26 August 2014
Dear Guest

We are glad to know you have enjoyed your stay at Park Royal Cozumel.

We love taking care of our clients and it makes us proud that our staff made you feel welcome and assisted you during your stay. We'll be sure to let Eduardo, Omar and Aldo know how appreciate you have been of his services, we thank you for your kind words.

We´ll be glad to have the opportunity to welcome you again in the future.

Cordially,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 21 August 2014

So... this was our first 'All inclusive' experience and I'd say it's probably our last...(or second last, we did one in Cancun too).

The buffet restuarant for breakfast and lunch were not great at all - think large cafeteria with tasteless food. The restaurants for dinner were slightly better.

Rooms were fine, but the vibe at the place was not us at all. We hired a scooter & rode around the island, if you go to the other side (east side) where there is beautiful coast line, lone bars and cafes which all run off wind power you get a much better feel for the island. Yeah this part is secluded but if you want to get away from the pools and all you can eat & drink crew at the resort it's well worth it.

  • Stayed June 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Helpful?
1 Thank Liz H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PARKCZM, General Manager at Grand Park Royal Cozumel, responded to this review, 21 August 2014
Dear Guest

We greatly appreciate you sharing your feedback with us regarding your previous stay at Park Royal Cozumel.

We are sorry if our food and our facilities did not live up to your expectations, but take feedback such as yours helpful. This allows us to understand the needs of our guests in depth. We will pass along this information to our respective teams. Thank you.

Cordially,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Grand Park Royal Cozumel

Property: Grand Park Royal Cozumel
Address: Playa Paraiso Km 3.5 Carretera Chankanaab, Cozumel 77600, Mexico (Formerly Park Royal Cozumel)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cozumel
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#6 Top resorts Hotel in Cozumel
#6 Luxury Hotel in Cozumel
#7 Spa Hotel in Cozumel
#7 On the Beach Hotel in Cozumel
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Grand Park Royal Cozumel 4*
Number of rooms: 342
Official Description (provided by the hotel):
Turquoise - often crystal clear waters -are just offshore. Beneath the surface are breathtaking reefs to attract undersea divers (and fantastic undersea life) from around the world and the Grand Park Royal Cozumel is in the center of it all. The leading All-inclusive on the island welcomes guests to 342 spacious guest rooms each with balcony overlooking the finest corner of the Caribbean. All inclusive, unlimited meals, drinks, snacks, 4 restaurants, buffet style and a la carte, 2 snacks, Café Sole (coffee house), 5 bars, room service 24 hours, in room mini-bar that is restocked daily, high-speed internet access (surcharge) or basic free internet, live entertainment, kids' club (0 -12 years old), fully equipped fitness center ($), spa, 3 resort swimming pool (including 2 infinity pools, main pool & kids club pool with water slides) and two Jacuzzis facing the ocean. ... more   less 
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Also Known As:
Park Royal Cozumel Hotel Cozumel
Park Royal Hotel Cozumel
Park Royal Cozumel Mexico

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