We traveled down July 2 to 5,had 4 rooms, and the first night, SCORPIONS in 2 of the rooms!!!
We also had SPIDERS in the other 2 rooms!. We were not put in the 10 story tower as requested, instead, we were in a remote ground floor around the corner of the front desk AWAY from Civilization.
The maid service lacked, the Al A Carte restaurant food sucked. The buffet was ok. The staff was reserved but polite, Except the front desk, which was RUDE.
The first day, we were without hot water for several hours.
DON'T lock your key in your room, or you'll face the wrath of the front desk.
The Bell hops were polite, stayed busy and got us a taxi when ever we desired.
The pool needs alot of work, but the hotel has great potential. Lush foliage, very tropical.
- Official Description (provided by the hotel):
- Turquoise - often crystal clear waters -are just offshore. Beneath the surface are breathtaking reefs to attract undersea divers (and fantastic undersea life) from around the world and the Grand Park Royal Cozumel is in the center of it all. The leading All-inclusive on the island welcomes guests to 342 spacious guest rooms each with balcony overlooking the finest corner of the Caribbean. All inclusive, unlimited meals, drinks, snacks, 4 restaurants, buffet style and a la carte, 2 snacks, Café Sole (coffee house), 5 bars, room service 24 hours, in room mini-bar that is restocked daily, high-speed internet access (surcharge) or basic free internet, live entertainment, kids' club (0 -12 years old), fully equipped fitness center ($), spa, 3 resort swimming pool (including 2 infinity pools, main pool & kids club pool with water slides) and two Jacuzzis facing the ocean. ... more less
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- Also Known As:
- Park Royal Cozumel Hotel Cozumel
- Park Royal Hotel Cozumel
- Park Royal Cozumel Mexico