I was the wedding photographer for a wedding at the resort in December of 2010. Prior to the trip, I stalked Trip Advisor for any/all info on the resort I could find so I knew what I was getting into. After reading so many so-so and bad reviews, I honestly was really worried that this trip was not going to be that great and that my oh-so-picky husband would be a grump the entire trip. I have to say that I was very surprised and elated with how much we ended up liking the resort!
To address some of the concerns here: yes, the "hot tubs" are not heated and the pools are cool. Towards the end of our trip due to consistant warm, sunny days the pools were more bearable but I understand not heating the water due to the fact it's only "cold" a month or two of the year. To me that's not a big deal as I only dunk in to cool off - not to swim. I can see how this would be a worry for those with children though. The food IMHO is actually pretty good - I've stayed at an all inclusive before (Paradisus in Punta Cana) and I came home starving because I hated every.single.thing there. I was VERY pleased with not only the buffet but the restaurants as well. Sure, it may not be high-end style food but it's edible and pretty darn good. Since I was with the wedding group and had a red wristband (which means I think you're in the cub) I was left alone and never bothered once for promotions. While they are slightly pesky, I didn't see anyone overly harassing anyone during my time there. Finally I was concerned about the hot water issue in the rooms but we never had an issue getting hot water for a shower and the pressure was always fantastic. I love HOT showers too and that would have been something I'd have been sad about.
- resort is well maintained and clean. HUGE thing with my husband, he's picky about stuff like this.
- friendly staff. Always saying hello and offering help at every turn. We never encountered one staff member that wasn't courteous and polite.
- good food. As I said above, if you're looking for filet mignon you'll be upset but the food is consistently good and edible. Breakfast would be the most lacking of the 3 meals but there was still enough variety for even the pickiest eater. The 2 snack bars were also great alternatives during the day to buffet lunch - serving hot dogs, hamburgers, pizza, chicken patties, nachos and chips.
- the ocean. Yes, the views are hampered by cruise ships from time to time but I liked watching them come in and out. Sundays are light days so that's the day you'll get the best views from the resort. The beach is nice, even if small.
- snorkeling. Even though the 1 hour limit is a bit of a downer, it's nice to be able to paddle out straight from the beach and explore. Take a banana from the buffet and the fish will swarm to you, it's amazing!
- alcohol. What's not to like about a never ending supply of liquor ;) The pours were more than generous and the staff always friendly.
- cool water hot tubs/pools. It would have been nice to have warm water. I will agree that it's disappointing but not a dealbreaker.
- walkways often tricky. The only main complaint is that the walkways were paved with coral rocks so your ankles would twist and turn easily. I saw one girl sadly fall and appeared to have broken an ankle. It would be hard on elderly people to walk on for sure.
- safes. I'm not sure how it could cost the resort much money a day to allow you to use their safe - we even had to replace the batteries in ours to get it to work. Paying to use it was bothersome but again, not a dealbreaker.
- internet. The ONLY real gripe I have about the place is the craptacular wifi/internet. It rarely worked and made it difficult for me to stay on top of my business at home. They have it for 'free' inside their lobby but it's hard to connect to and rarely keeps you in long. If you need to connect, hit the beach area and connect to El Cid for free for 5 minutes a day. Long enough to check into email and catch up. There is also an internet cafe nearby that you can walk to.
I really was VERY impressed with the resort and hope to return someday!
- Official Description (provided by the hotel):
- Admire the award-winning architecture and the interior design of Grand Park Royal Cozumel; its Mayan touch that lives together with the nature that surrounds it will captivate you. From the pools, Jacuzzis and bars, you will be amazed with the turquoise shades of the sea. You will also be delighted with a wide range of gastronomic options including seafood and international specialties. Immerse yourself in an incredible submarine adventure by practicing diving and snorkeling in the world’s second biggest reef. Our activities program and nightly shows are ideal for enjoying in family. Fun is guaranteed! Live the Grand Park Royal experience in Cozumel! ... more less
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- Also Known As:
- Park Royal Cozumel Hotel Cozumel
- Park Royal Hotel Cozumel
- Park Royal Cozumel Mexico