We have stayed in Cozumel for 6 years straight and we have found a new favorite. All inclusive are great but you can't eat out at all the great local restaurants so we have decided we have to stay somewhere that gives you an awesome breakfast and then we eat locally for our other meals. We were greeted when we arrived by Jaime. He is like an old friend. He actually remembered my daughters name from our visit the year before. We stayed at a sister hotel but were able to use the breakfast at Casa Mexicana. He brought us cold yummy drinks that were very welcome after a day of traveling.
The front desk people are more than accommodating. They also gave us cold wash cloths to wipe our faces upon arrival. I had emailed ahead of time asking form a general area for our rooms and they were perfect.
I have NEVER seen a hotel anywhere as clean as this hotel. I could not have been more impressed. You would be hard pressed to find smudged glass or dust anyplace. Really.
Ok, breakfast is the best on the island. Santa and Felecia make great made to order eggs or omlets and helped us with our spanish. I have added Bacon to my list of spanish words. Jimy was great and always there to lend a hand. Jaime is the best employee that Casa Mexicana has working for them. He is quite an ambassador. I would return just to see him.
Our housekeeper was great. The towel art on our beds were fantastic. Every day a new item was waiting. My daughter (age 20) is still talking about the monkey hanging from her bedside light on the last day. We left items of value out and never even considered there would be a problem.
There is a large TV in the room that we never turned on. A small refrigerator perfect for juice or keeping water or beer cold. There is a complimentary bottle of water in the bathroom and the Mega is very close if you need more. You can also get more for $1 each from housekeeping.
Our king size bed was the largest bed I have ever slept in. It had to be larger than standard kings. There was a small table and chairs and plenty of room for your suitcases. The closet has plenty of hangers and a small safe. Water pressure and temp was great. There is a sign on the sink stating that all water is purified and we used it to brush our teeth. I would not drink it but I thought it was fine for brushing. Our room was 405 and we were hight enough the breakfast area to not be bothered but then we were up daily at 7 to go diving. We had a partial ocean view and loved that we could dry our dive gear on the balcony. Our children were in 315 which had double beds and they overlooked the city to the east. They enjoyed sitting on the balcony and could see our rental car from their room at the Punta L.Mall parking lot.
I would give this hotel a 95/100. My only complaint is that you get sporadic Wi-Fi in the rooms and you get booted off a lot. My complaint is that you have to put the password in every time you are booted off. If I did not have to put the pass word in each time, it would have been less inconvenient.
The pool is great for a dip, but you can't really swim in it. We would get wet and cool off and then lay out on the lounge chairs to get some sun. That was perfect of our needs. Gasper, the bar attendant was very pleasant and I enjoyed taking with him. You will not meet anyone at this hotel that does not go out of their way to be pleasant.
We will definitely stay here again. Hope my review helps someone and that this hotel it doesn't become so popular that I can't get a room next year.
Feel free to contact me with any questions. Book this hotel and be sure to tell Jaime that Karin sent you......
- Official Description (provided by the hotel):
- Our beautifully-designed hotel and our loving staff are ready to delight you in Casa Mexicana, like your home away from home! We're located very close to the main pier at Cozumel, just in the heart of the island. ... more less
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- Also Known As:
- Casa Mexicana Cozumel Hotel Cozumel
- Casa Mexicana Hotel Cozumel
- Cozumel Casa Mexicana