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“Service & Care Above & Beyond!”

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Casa Mexicana Cozumel
Ranked #7 of 51 Hotels in Cozumel
Certificate of Excellence
Austin, Texas
Level Contributor
18 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“Service & Care Above & Beyond!”
Reviewed 2 November 2013

I traveled to Cozumel September 12th to celebrate Independence Day with friends. Once again my stay at Casa Mexicana was great but this trip took on a different level of service, one not ever experienced in all my travels.

On Friday morning(yes, Friday the 13th) I fell on the tile just outside my room. No one's fault except my own as I was not wearing proper shoes. I was able to yell down into the breakfast atrium for help. Jimmy the waiter & Jaime the service manager immediately came to my rescue. I fell on my left shoulder & being a nurse, I knew it was bad.

I was taken to my room where a doctor was called & came to my room for an examination. During this time the hotel manager &
sales manager stayed with me. The hotel doctor called ahead to San Miguel clinic where an orthopedic surgeon was waiting for me. The hotel manager drove me in her personal vehicle, she even went to get my friend Karen who speaks Spanish as I do not.

A fracture was confirmed & with the help of the hotel & sales manager as well as Karen I was given exceptional care including being driven to 2 different pharmacies to get medicine.

On my departure day I was taken to the airport by the hotel manager in her car. She accompanied me all the way through security making sure I was ok. She even gave me a guardian angel made from tamale husks to keep me safe!

Once home here in Austin I had surgery to repair the fracture & I'm happy to report my recovery is going very well!

I'm sorry this is such a long review but I felt it important to share my experience. There are many reasons why I stay at Casa Mexicana & following this experience I won't stay anywhere else. You are not just a guest, you are family, whether its your 1st visit or 100th visit! God Bless you all!!

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ATXJayhawk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
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  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (269)
Date | Rating
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  • English first
  • Finnish first
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English first
Chicago, Illinois
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 14 September 2013

I simply loved the service, location, and the condition of the hotel. Great price too. The location to me was the most attractive thing of this hotel. You are at walking distance from every store, bar, dance club, restaurant. My husband and I loved it. For the price we were looking for TripAdvisor gave us the best options. I'm glad we chose Casa Mexicana.

Room Tip: Higher floors have less breakfast area noise.
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  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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Helpful?
2 Thank EriLove
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brandon, Canada
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 11 September 2013

excellent hotel, extremely clean, friendly helpful staff excellent English , mid way between ferry dock and cruise liner dock most
of shopping dining and downtown within walking distance .lots of taxis right on waterfront, great breakfast buffet no bar makes for quite rooms in evening . business hotel leaves one free to try other option s for your evening entertainment. best thing is the staff.

Room Tip: your choice of ocean view or town, town is cheaper and excellent view for free from pool ba...
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  • Stayed August 2013, travelled with friends
    • Value
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Helpful?
2 Thank dondilley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lebanon, Pennsylvania
Level Contributor
26 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 9 September 2013

I'm so excited to get back to Casa Mexicana. First, I will look forward to greetings of hugs and smiles from staff. How good could you feel when greeted by a excited wave from the back of the room. Second, Of coarse the rooms, amenities, view and food are great; including, the price for all that is awesome. Third, Who are we going to meet for the morning buffet?: local friends, new friends and travelers that return time after time, after time. If you want "to know" Cozumel, start here!

Room Tip: All of the rooms in the front have a great ocean view. Avoid floor two, if you want the see the para...
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  • Stayed March 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ShoesMom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Orlando, Florida
Level Contributor
34 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 2 September 2013

My husband booked us a room at Casa Mexicana for our 5 night stay in Cozumel. Both price and convenience were factors in his decision. He did a wonderful job in choosing a hotel. It was close enough to the ferry that we could walk with our luggage and not have to pay for a taxi. And it was lovely. I had read other review prior to our trip. "Clean" was a common word used. And clean it was! The people at the front desk were helpful and friendly. Jaime greeted us with drinks in hand and took our luggage to the room. Jaime makes Casa Mexicana what it is. He was so friendly. He knew our names immediately, always had a hello and a smile for us. If we needed something, he took care of it. Breakfast was phenomenal! It was like dinner! Next time we vacation in Cozumel, we know we don't need to shop around. We found our new temporary home!

Room Tip: We were in 318 which is on the side. Not a great view, but we did not stay in our hotel much.
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  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Fiolakitty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Austin, Texas
Level Contributor
18 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 31 August 2013 via mobile

Once again, Casa Mexicana gave me an awesome place to call home for the 5 days I was on the island.

Easy check in, comfortable room( 403, ocean view), great breakfast, everything Casa Mexicana is known for!

Preparing for another trip September 12-17th. Have done the AI routine but will not stay anywhere but with my friends at Casa Mexicana!

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ATXJayhawk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tampa
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 24 August 2013

Hotel is clean and central location...good breakfast. Very small pool in the middle of lobby. Would stay only if staying a few days only to sleep. Arrived around 12pm ...had us wait till 3:30 to get a room. If staying here renting a car is a must !

  • Stayed June 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank motheroftwoTampa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Casa Mexicana Cozumel

Property: Casa Mexicana Cozumel
Address: Av Rafael E Melgar 457 Sur entre 5 y 7, Cozumel 77600, Mexico
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cozumel
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #7 of 51 Hotels in Cozumel
Price Range (Based on Average Rates): £
Hotel Class:3 star — Casa Mexicana Cozumel 3*
Number of rooms: 90
Official Description (provided by the hotel):
Our beautifully-designed hotel and our loving staff are ready to delight you in Casa Mexicana, like your home away from home! We're located very close to the main pier at Cozumel, just in the heart of the island. ... more   less 
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Also Known As:
Casa Mexicana Cozumel Hotel Cozumel
Casa Mexicana Hotel Cozumel
Cozumel Casa Mexicana

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