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Casa Mexicana Cozumel
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Reviews (1,247)
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All reviewsbreakfast buffetcity viewthe breakfast areasmall poolcentral locationrecommend casaan ocean view roomaqua safarirestaurants and shoppingferry pieromeletevery morningyogurtdefinitely stay here againocean frontdive triptown square
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Reviewed 25 January 2014

The people at Casa Mexicana are super friendly and very attentive. The room was very clean, the bed nice and comfortable and our deck was great. The breakfast buffet was good as evidenced by how many non guests paid to eat there and it's long lasting, 7-11am. The hotel has a great location and is perfect if you enjoy getting into the local scene. Also great for people watching when those ships come in.

One of the best parts is that the owners have many other businesses, so you get a discount there. Better is that all of their employees are extremely helpful and truly want you to have a wonderful trip. The Pro Dive shop, and Eduardo in particular, made out stay unforgettable.

While my significant other visited by himself last year, this was the first time I've been there. And I can't wait to go back!

Room Tip: The fifth floor was extremely quite, room 518 has a side and ocean view. Next year we want a front ocean view.
  • Stayed: January 2014, travelled as a couple
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3  Thank Angela S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 January 2014

This is a nice hotel, clean, comfortable, nice beds, and a great view from the ocean front rooms. You can sit on your balcony and watch the tour boat action.The location downtown is great and surprisingly quiet at night. The included breakfast was good with lots of choices. On the negative side the wifi was pitiful. More often than not we unable to access our email, and skype was iffy at best. If you want to sleep late you may be disturbed by the rattling of dishes as breakfast is prepared on the second floor common area at 0630.
Wilbur at the information desk out front was very helpful in suggesting resturants,etc.

We would stay here again but would recomend they improve there Wifi

Room Tip: Ocean front worth the extra. Higher rooms have a better view. Avoid the second floor as that is where breakfast is served.
  • Stayed: January 2014, travelled with friends
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3  Thank Samara_Sailor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 January 2014

Rating based on comparison with USA hotels -- clean, comfortable, much like Hampton Inn or Holiday Express, with a better breakfast. May be a cut above comparably priced Cozumel hotels. Good location: on the ocean downtown; walk to restaurants, plaza, dive shops. Breakfast features excellent hot (in both senses) potatoes, cooked-to-order eggs (omelets, huevos rancheros, or just fried) but drowned in oil, fresh fruits, cereal, yogurt, etc. I just had yogurt and toast, but I loved the unlimited supply of fresh-squeezed orange juice and the carafe of coffee on the table -- it it's cold you raise your hand and a new pot appears. My "city view room" overlooked somebody's trashy back yard, but I was there for the diving, not the view. Overall, I'll probably go back for my next dive trip.

Room Tip: Stay away from the courtyard overlooking the breakfast area unless you're an early riser. I was on the first floor; the breakfast area is on the second, so I was not disturbed.
Stayed: January 2014, travelled solo
2  Thank MinnesotaNomads
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GerenciaCMC, Owner at Casa Mexicana Cozumel, responded to this reviewResponded 26 September 2014
Google Translation

Muchas gracias por haberse quedado con nosotros. Es un placer haberlos tenido como huéspedes.
Esperamos tenerlos de vuelta pronto.

Thank you so much for staying with us. It was a pleasure serving you. We hope to see you soon.

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Reviewed 15 January 2014

This was our 12 or so trip to Coz but our first time at Casa Mexicana. We were very happy on our choice. We were looking for a place in downtown so that was the primary reason for our choice. While not all inclusive, they have a decent breakfast spread every morning starting at 7am. Eggs, meats, fruits, yogurts, breads, etc.
I guess we're both a little picky about beds and pillows. We found both to be very comfy. Hot, strong showers, a safe, and wi-if in the room....at least it worked in ours. The hotel is super clean and everyone friendly. The lobby deck area isn't overly large, but was never crowded and was a fun place to have a beverage, get some sun, or watch a sunset. If you rent a car, free parking is just around the corner. One small words of warning...inside rooms facing the breakfast area, will get noisy at about 6am with the clanging of pans while they gear up for breakfast. After a couple of mornings of that we asked to move to an outside room, which they happily did with no issue.
We will return soon to the island and will most definitely book at the Casa Mexicana.

Room Tip: Avoid the inside rooms near the 2nd floor breakfast area due to early morning noise from the breakfast prep.
  • Stayed: January 2014, travelled as a couple
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1  Thank Hitdbeach
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GerenciaCMC, Owner at Casa Mexicana Cozumel, responded to this reviewResponded 22 September 2014
Google Translation

Muchas gracias por los buenos comentarios. Esperamos verlo pronto por su Casa, Casa Mexicana

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Reviewed 14 January 2014

This is our third time here and things are beginning to slide a little. Like always the staff is very helpful and friendly. Everything is spotless and being cleaned when it is already clean. The breakfast is really sliding though. They don't have bacon any more and now have little hotdogs. (yuk) the smoked salmon that they used to have is now slices of oranges and grapefruit. They keep running out of stuff and take forever to fill the pans again (scrabbled eggs - orange and grapefruit juice - Danish - no creamer at the coffee in the lobby)
The wait staff is awesome but not enough of them and although they did a good job you started to feel sorry for them because they were having such a hard time trying to keep up.

Don,t know if we will come back.

  • Stayed: January 2014, travelled as a couple
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2  Thank 426JimS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GerenciaCMC, Owner at Casa Mexicana Cozumel, responded to this reviewResponded 31 January 2014

Dear Guest: First of all, thank you for your loyalty for many years. It is a pleasure to have clients that are now part of the family of Casa Mexicana. I read your comment I shared it with my staff to analized what went wrong and try to fix any error that we had. On the other hand, thank you very much for your feedback, this is what makes us be a better hotel and provide you with the best service. We are really sorry for any inconvience and we are looking forward to make it up to you on your next trip.

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