In the past I have given good reviews for this hotel. I chose cheaper rooms - I didn't need the view. These are generally at the back of the building. Sometimes there is a lot of noise there, though, too (the front has the view but also the bar crowd noise, although if there is no cruise ship in town, there might not be much). I have been here about 4 times now. The rooms are generally all the same with a balcony and large sliding doors along the back of the room. They all have that typical Carribean mold smell when the air is off, but usually once the AC is back on that subsides. I have generally found it to be clean. One little annoyance (in a day of electronics) is having only 2 outlets in the room and one is for the only lamp. I find the staff to be friendly and enjoy the breakfast here. The front staff is usually friendly, but I had a rather miserable experience this trip with a very grumpy front desk woman. There was no welcome drink. While that hardly matters, it was something nice in the past to make me feel welcome. So now I really didn't feel welcome (and I am sure this property could care less about any bad reviews or feelings). Then I got to my room. It smelled so much like mold, I didn't think I could stay. They must have just turned on the AC, and a little while later it was just tolerable. I asked to be moved. The answer was no - nothing available. This room unlike others was on the ground floor. The "slider" was ¼th to ⅓rd the size of the regular rooms and then faced a concrete wall. So no light and no air. Now I was starting to know why it felt like a dank, moldy basement. Luckily both beds have 4 pillows each, since 5 were so smelly there is no way to sleep on them (they need to be discarded). The most odd thing is that the AC never seemed to dry out the room. It just cools. The luggage rack is just below the vent and we noticed the second day everything in the suitcase was WET. It wasn't dripping, but cold, wet air comes out (since it isn't dehumidifying the air). There's another reason this room smells so bad. All of our clothes start out dry and then get wet in the air here - especially near the AC vent. My shoes started growing mold. This has quite ruined what is normally a good experience at this hotel. It's worse that they don't care that I am unhappy.
I must add that the rooms have always been clean, so the service staff does a nice job. Same with the breakfast staff. I want to give them all an excellent and the front staff a poor, so I settled on average.
- Official Description (provided by the hotel):
- Our beautifully-designed hotel and our loving staff are ready to delight you in Casa Mexicana, like your home away from home! We're located very close to the main pier at Cozumel, just in the heart of the island. ... more less
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- Also Known As:
- Casa Mexicana Cozumel Hotel Cozumel
- Casa Mexicana Hotel Cozumel
- Cozumel Casa Mexicana