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“Christmas Vacation in Mexico via Sunwing Vacations”

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Casa Mexicana Cozumel
Ranked #5 of 53 Hotels in Cozumel
Certificate of Excellence
Reviewed 17 January 2007

Our family of five decided to skip the presents this Christmas and all fly somewhere warm to be together. Two of us were flying from Calgary and three of us from Toronto. Sunwing Vacations offered flights on the same day to Cozumel. Bingo !

From Toronto, the flight was confusing as the ticket said landing at Cancun via Cozumel. Did that mean we must stay on the plane to Cancun and then return to the island by bus and ferry? Didn't make sense and Trevor from Sunwing at the Toronto airport agreed. (we had booked over the internet ) Half an hour later he had our tickets changed directly to Cozumel, and then he took us directly to check in, skipping the lineup. We were met at the airport by Alfredo from Sunwing on Christmas Eve, wearing a Santa hat, who got us to our hotel right away. My two sons travelling from Calgary arrived too late in Cancun for the ferry and were put up in an all -inclusive overnight. They arrived on the ferry around noon on Christmas Day at the Casa Mexicana.

The hotel was fantastic.! Super clean and super friendly. What a marvellous design with open air dining room surrounding a garden, yet protected from the elements . We had requested an ocean view room when booking with Sunwing but there was no record of it and none available. Our rooms were very comfortable with new furniture, safe in room, comfortable beds, hair dryers, fridges, large TV's, amenities such as shampoo, lotion etc. and purified tap water throughout.. Each day we were surprised to see towel animals, even a snowman, appear on the newly made beds. They have a passion for cleaning at this hotel. They also have a passion for making you feel welcome and important. The breakfast buffet from 7 to 11 am is great and the fresh juices are out of this world. Eggs, omelets, waffles, bacon, cereal and some mexican hot dishes and fresh fruit and yogurts, meats and cheeses were everyday staples. The staff are very efficient, helpful, and friendly. Many thanks to Jaimie and all the kitchen/dining room staff. They all made a point of coming over to say good bye to us as well as the front desk. Everyone here seems to care about your well being. This hotel is not all inclusive but it is right in the town, and only a short walk to shopping and restaurants. We ate in a different restaurant every day. Some more touristy on the main drag ($) and some more local just a few blocks away.

Mayte, the concierge was very informative and patient with us. Tony from Sunwing, gave us information about tours and advice. We booked a rental car through him (we insisted on the price he had given us though the rental co. tried to charge us more for a run down, dangerous vehicle with failing brakes and bad power steering); and a snorkelling tour which was great.

Our adventure came on our second last day when we took the ferry to Playa del Carmen, rented a car, and drove to the Mayan ruins of Chichen Itza. Good maps are non existent but we finally arrived after travelling on the toll road which bypasses Cancun. Coming back was a different story, however as we could not find the same highway and ended up on the local road with numerous speed bumps in every village and no signage. Though we had a GPS in the car and the roads seemed to parallel each other, there was no way to access the toll road. The 2 and a half hour trip took over 5 hours. We were fighting the clock as the last ferry left for Cozumel at 11pm. We wound up lost in Cancun and raced to the ferry arriving just as they were pulling up the gangplank. No way would they let us on even though the Sunwing rep was to meet my two sons at 5am at the hotel for their trip to the airport in Cancum. Trouble was that the next ferry was at 6 am and their tickets, passports and luggage were still in the hotel on the island. What to do??

The payphones were impossible, but to make a long story short, we found a hotel with a helpful clerk who allowed us to call long distance to the island where we contacted the Casa Mexicana. We woke up Alfredo, our 'angel' from Sunwing about 2 am. He went to the hotel room and packed up all my sons' belongings and took the 5 am ferry himself with the luggage and papers over to the mainland to meet us on the pier and give it to them. They then left for the airport with another Sunwing rep. and Alfredo returned to Cozumel. I have read other negative comments about Sunwing, and think their efficiency and communication could be improved, but our experiences with Trevor at the Toronto airport , Tony at the hotel, and most especially Alfredo on Cozumel who went above and beyond, were most positive and I thank them all. People make the difference.

Our flight back to Toronto on New Year's Eve met with many delays. The seating had to be completely redone. It was overbooked and a request was made for two volunteers to get off and travel by land to the mainland ; and when we arrived about 1:30 am in Toronto, there was another hour and a half wait for our bags with many exhausted passengers lying on the floor at the airport waiting for luggage.

All in all we had a great trip and are already talking about next year. Not much night life here for my twenty-something children as they seem to cater to the daily cruise ship crowds who are generally gone by 5 pm. Our trip was purchased through sell-off vacations on very short notice and I think we will do more research beforehand next time.

8  Thank teagranny
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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922 - 928 of 1,194 reviews

Reviewed 10 January 2007

We just got back from Casa Mexicana after spending five nights (January 4 - January 9, 2007). If you are looking for a terrific location that rates up there in a top quality to value lodging experience....look no further. We had two ocean view rooms up on the fifth floor...and the extra money spent over a city view room was well worth it...and then some. If your number one criteria is that a property be clean....this has got to be the cleanest property any where in the world. They are always cleaning and cleaning and cleaning. The architecture of the hotel is marvelous and when you sit out on the lounge overooking the pool (small but o.k.)...it seems like the pool blends right into the ocean. Don't miss the margaritas at the pool side bar which are probably the best to be had in Cozumel. And, if you have a healthy appetite...the breakfast buffet is a smashing success. Have your waffles or omelete as you wished...and cooked to order. The whole staff just goes way out of their way to make you feel not only comfortable but also to feel like a treasured guest....or long lost family friend. I cannot be happier with our selection of Casa Mexicana and will rank it up there with one of the very best lodging experiences anywhere in the world. Sure, you can pay a lot more for the all inclusive properties; but, for quality to value you simply cannot beat what they offer at Casa Mexicana. Kudos to the staff and especially the knowlegeable and peasonable conceirge, Mayte. So, if you just don't want the "prison like" feel you might get at the all inclusive properties.....try it and I'm sure you will love Casa Mexicana.

  • Stayed: January 2007, travelled with family
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7  Thank eplawyer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 January 2007

I booked my vacation to Cozumel for New Year's. I stayed at Casa Mexicana, the hotel is great and very clean also great location. The breakfast is awesome!!. Tips: The hotel gives you a voucher to go to Playa Mia for free, entrance is $12 U.S. (w/o), too many tourist. I suggest to go to the other side where Playa Bonita and four other beaches (next to one another) are located. The food is great on this island , but you need to go to certain locations to get more bang for your buck. I suggest La Choza (great mexican food and great price) also La Cochita de Caribe (excellent seafood) and cheap. I highly recommend to rent a motor scooter or a convetible volkswagon because taxis are super expensive. An average ride , maybe 5 miles will cost u 15 U.S. one way, but is you rent for more than one day, you get a better rate. I am going back in May and staying at the same hotel, I loved it!!!!!

  • Stayed: January 2007, travelled as a couple
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8  Thank Rubiano
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 January 2007

My wife and I went to Mexico for a week at Christmas. We stayed at Casa Mexicana. The hotel was very nice. Clean, nice beds, rooms are spacious. The staff was friendly and helpful. They have a good breakfast buffet that is included in your stay. Food was good and lots of options. It is located in a perfect location for walking around the town and getting to shops and restaurants. They have four PCs in the lobby to use to check email or surf the internet. The only real negative was the pool. It's an ok pool for kids just VERY small. If you are looking for a place to just lounge by the pool and relax this may not be it. I would reccomend Playa Azul, they even have a small beach. If you are looking for a nice place to stay at a reasonable price this is the spot. If you are diving I would book with Aqua safari. They were a great outfit and are next door to Casa Mexicana. You literally just walk out the hotel door and across the street to the dock where the boat is waiting.

  • Stayed: December 2006, travelled as a couple
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4  Thank JoePeapod
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 January 2007

My husband and I just came back from a Christmas holiday at Casa Mexicana on Cozumel and we had a wonderful time. We loved the breakfast buffet every morning, the grapefruit juice was heavenly and there was always plenty of food to choose from (both mexican and international favorites). Casa Mexicana was so bright and clean (far cleaner than any hotel I've stayed in in North America) and the staff were really friendly and helpful. The taxis are kinda expensive for going to the beach, Playa Mia, (around $30 there and back) but you can get into the beach for free with a paper from the staff and we had a wonderful time. (It's nice if you can find someone to share with). A lot of the reviews said to be sure to book an ocean view room, but I thought that the city view room that we had was very enjoyable (I liked the idea of seeing another country's city view) and it was neat to see people working. Casa Mexican was ideally situated for us. It was close to any number of restaurants and shopping. It is also really close to the ferry if you want to go to the mainland. Everything but the beach is in easy walking distance. I would stay here again in a heartbeat. Thank you for a really awesome holiday!

  • Stayed: December 2006, travelled as a couple
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5  Thank sweet_lil_brown_eyes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 January 2007

Just got back from our stay at the Casa Mexicana. While I will say the rooms were just average, they were extremely clean and the staff at the hotel was great. Definately worth the price, which was much less than most. We book the trip at the last minute so there wasnt much to chose from. The hotel was in the perfect location to walk around and shop or to try various restaurants. The taxi cabs were always near if we wanted to go to other parts of the islands. The ferry terminal to Playa del Carmen was very close as well. There is free internet access to check e-mail in the lobby and breakfast was complimentary every morning. Breakfast consisted of a buffet but you could always order omlete, pancakes or french toast. I would stay here again, only recommendation is to avoid the city view rooms. Although we spent most of our time diving and exploring the island, the view of the city is not that great. Luckily we are not to type to spend most of our time in the room. Give this place a chance, I know you will be glad you did.

By the way, the way I decided to book Casa Mexicana was by reading review on tripadvisor.com. Great site, thanks for the help!

Stayed: December 2006
6  Thank btrsport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 November 2006

Casa Mexican truly lived up to its reviews and ratings on TripAdvisor. If you're going to stay on Cozumel its the best way to go, unless you want to be right on a beach and are willing to forego easy, fast, access to the shopping, food and night life of the resort town. We found the location ideal, since we were prepared to go out to the beaches and snorkelling when we felt like doing that - which is easy to do by taxi. (We'd suggest you ask for the ocean view rooms. ) The hotel lobby and public areas and the room were all very nice, and the many available and free computer terminals were a great convenience, but it was the staff that we felt were really remarkable. Besides the fact that they kept the place spotless, they were infailingly smiling, friendly and went out of their way to be helpful. When we had to leave for a fishing or Mayan ruin excursion before the luscious buffet (and custom cooked) breakfast service opened, the dining room manager volunteered to open early just for us, or had a boxed breakfast waiting for us at the front desk at 5:30 a.m.. The concierge was incredibly helpful every day - nothing was ever too demanding for her. We felt like part of their family. We've stayed at a lot places in the states and in Europe that were not nearly as nice and had to pay many multiples of the room rate we paid at Casa Mexicana. The only surprise we had at check out was that we had no unpleasant surprises and how little we were charged for phone calls, box lunches, etc. That was very nice and allowed us to leave tips all around - much more than we've ever left for hotel service staff. We'll definitely go back!

  • Stayed: November 2006, travelled as a couple
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5  Thank JacksonHolers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Casa Mexicana Cozumel

Address: Av Rafael E Melgar 457 Sur entre calles 5 y 7 | Frente al malecón, Cozumel 77600, Mexico
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cozumel
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 53 Hotels in Cozumel
Price Range: £55 - £142 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Casa Mexicana Cozumel 3*
Number of rooms: 90
Official Description (provided by the hotel):
Our beautifully-designed hotel and our loving staff are ready to delight you in Casa Mexicana, like your home away from home! We're located very close to the main pier at Cozumel, just in the heart of the island. ... more   less 
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Also Known As:
Casa Mexicana Cozumel Hotel Cozumel
Casa Mexicana Hotel Cozumel
Cozumel Casa Mexicana

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