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“Great all-around value!”

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El Cid La Ceiba Beach Hotel
Ranked #17 of 52 Hotels in Cozumel
Certificate of Excellence
GreenLeadersSilver level
Colorado Springs, Colorado
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
“Great all-around value!”
Reviewed 31 October 2013

We stayed Oct 25 thru 28th, pleasantly surprised ... the staff and food were first-rate even in the off-season. The place is very attractive and spotless.

High point: The food service!! Wait staff were all friendly, efficient, and were happy to meet special requests. The all-inclusive menu had great variety. The entrees were artfully prepared, very tasty, and seemed very nutritious.

Low point: The sales "presentation", which all guests are asked to sit through (you can decline). The salesman, Sasha, lost my respect near the end, when he asked for a $6700 cash outlay and dissed my ability to analyze our travel costs. We just felt used. Avoid the pitch!!

Babieca Dive Center: Manager Juan Carlos was very helpful and knowledgeable, and the equipment was first-rate. However, the instructor (Luiz, I think) was a bit impatient with me as a beginner. Hey, as a scuba newbie, there's a lot to process, and the first under-water trials are scary. So, we walked to a nearby shop and found a great instructor and good gear at a lower cost. Ultimately our diving was outstanding!

The tap water tasted fine, we never had any tummy discomfort. Neighborhood seemed safe at night. Although El Cid is a couple miles from downtown, we rented a scooter & helmets next door at $25/day plus insurance ... great fun, and we got around safely.

All considered, this was a great place to stay and unwind. Would definitely stay again!!

Room Tip: Do get an ocean-view room ... much quieter than the garden-view room.
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  • Stayed October 2013, travelled as a couple
    • Value
    • Location
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    • Cleanliness
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Helpful?
3 Thank Ken M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andresmaillard, Gerente at El Cid La Ceiba Beach Hotel, responded to this review, 4 November 2013
Dear Guest:
We really appreciated your contribution for sharing this comment with all the lectors of TripAdvisor.
We know our guests have other choices and that is why we try our best to make our guests feel special and welcome. We are very pleased to read that you enjoyed our food, the all inclusive plan and the most important of everything our first rate staff.
Thank you for your confidence and for recommending us.
Sincerely

Andrés Maillard
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
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  • Sleep Quality
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  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (474)
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English first
Hamilton, Canada
Level 2 Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 30 October 2013

My husband and I have been to Cozumel many times. We find the Island so friendly.. That's why we choose to renew our wedding vows there.. We choose El Cid for the location and the review that were on here.. Let me tell you.. they were bang on. As soon as we arrived, we knew we picked the right Hotel.. We were welcomed warmly , and taken to our room.. We were pleasantly surprised at the size of the room.. The living room and the kitchenette were large and had a roomy balcony. we went into the bedroom to find another balcony.. We were on the 11th floor and the view was breath taking. The rooms were VERY clean . The meals were very good at the hotel resturant and again.. the view breath taking, over looking the cruise ships .
Andrea's the manager came over and discussed the arrangements that were made for our vows. We had the sand ceremony and sunset.. Everything was amazing

The staff were so friendly, if there was anything that was needed, we just needed to ask
My husband and I will be back, and highly recommend this hotel..

Room Tip: We had a corner room on the 11th floor. .Breath taking!!!
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  • Stayed October 2013, travelled as a couple
    • Value
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Helpful?
4 Thank Gina L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andresmaillard, Gerente at El Cid La Ceiba Beach Hotel, responded to this review, 4 November 2013
Dear Guests:
First at all I want to thank you for this outstanding feedback you have provided for us. I really appreciate your time writing this review, it is so nice to hear that you had an enjoyable stayed with us and I feel honored that you choose our resort to renew your wedding vows .
My staff will be congratulated on their good work. Hope you come and visit us again soon.
Best Regards,

Andrés Maillard
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Arlington, Texas
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 30 October 2013

We are frequent visitors to resort properties in Mexico, and El Cid Cozumel is by far our favorite. After many years of vacationing at the property we have fond memories of being there with our family diving, dining, and enjoying the hospitality provided by a very proud staff. Our vacation in October 2013, with our friends and family was outstanding in all respects. The property and staff has taken on a renewed attention to detail in services to our rooms, along with all of the many other services performed for the benefit of the guests. It became obvious a spirit of loyalty to the Management has resulted in improvement to the appearance of the property as well as service to guests. The associates at the property were always happy and up-beat displaying enthusiasm while taking pride in their jobs. The concierge's David and Daniel were extremely helpful to our group, took care of our every need, made excellent recommendations, and arrangements for our activities in an extremely professional way. The team at the front desk should be commended for their caring and friendly service, and the resort is extremely well represented by this group.

We were not "All Inclusive", however, we were frequent customers of the on-site Restaurant La Chopa. The food and service has never been better. The attentive service by the waiters was well done and very efficient. The Chef's were always checking to make sure everything was perfect with both food quality and presentation. They were very proud of the food they prepared. The Sunday Brunch was very special and it was impressive to see the local Cozumel residents and their children coming to the Brunch after church. We enjoyed using the Restaurant frequently during our vacation.

We collectively believe this resort and current management deserves a 5 star rating.

Respectfully Submitted: Happy Customers in Texas, herbmcc@sbcglobal.net

Room Tip: All offered options are very good, the lower units for divers, and the tower for those wanting a gre...
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  • Stayed October 2013, travelled with family
    • Value
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Helpful?
3 Thank HERB M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andresmaillard, Gerente at El Cid La Ceiba Beach Hotel, responded to this review, 4 November 2013
DEAR GUEST:
I have no words to express how much your review means to us and for the excellent and professional job of my staff.
Our most important mission is to exceed our guest satisfaction and all what we do is not for obligation is only for the pleasure and the essence of empathy with each guest.
This is a result of a complete team effort, and your comments are an inspiration to us and to know that we are in the correct way.

We look forward to your arrival and serve you and your family for another memorable trip. please do not hesitate to contact me at your convenience.

Best regards,

Andrés Maillard
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Scarborough, Maine
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 27 October 2013

My husband and I recently returned from a week-long trip to Cozumel. We were a tad skeptical about our accommodations, but now in retrospect, we couldn't have done better. From the time of arrival to departure, the staff were friendly, attentive and super courteous. The food at the restaurant, La Chopa was sumptuous, the views spectacular, and the service second to none. A big shout-out to Jorge, El Capitan and his crew. They went out of their way to ensure a superlative dining experience. David and Daniel, you guys on the management staff rock!!! Thanks for your input on the various tours and activities. One reviewer mentioned the noise level from incoming cruise ships at 6 am. I would like to dispute that comment vis-a-vis time and decibel level. The cruise ships only arrived around 8 am or thereafter, and the decibel level was minimal at best. In fact, we enjoyed watching these behemoths dock and exit in the evenings. This factor added to the overall experience. Regarding the rooms, we were satisfied with the cleanliness quotient. All this being positive, we would have preferred a better 'gym' experience. Perhaps a Bosu, more tubings with different resistances, a sturdier medicine ball would have sufficed.

Room Tip: Select a room on the fifth floor or higher for better views!
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  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Wilma E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andresmaillard, Gerente at El Cid La Ceiba Beach Hotel, responded to this review, 28 October 2013
Dear Guest:
We love to read your review which is very important to us in order to evaluate our performance Great to hear also that you enjoyed our hotel surroundings as our accommodations and the spectacular views.
It is really nice to read about the positive experiences you have had with our service staff and restaurant experience. Your feedback will be shared with the service team, especially with Daniel, David and with Jorge and his crew.

Again Thank you for this wonderful review and please do contact me in advance if you are planning to come back to Cozumel, I will be pleased to welcome you personally at El Cid La Ceiba Hotel.

Sincerely

Andres Maillard
General Manager.
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Kansas City, Missouri
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 26 October 2013

We stayed there during spring break in March. VERY clean rooms, courteous staff...they basically did everything they could to make our experience the BEST!!!

We had reserved 2 rooms, one for parents and one for kids. They had an empty suite they upgraded us too for free.....still 2 rooms but much larger living area!!!!!

Restaurant had EXCELLENT food!!!

We will return!!

  • Stayed March 2013, travelled with family
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Helpful?
3 Thank Fergus777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andresmaillard, Gerente at El Cid La Ceiba Beach Hotel, responded to this review, 28 October 2013
Dear Guest:
Thank you so much for your nice words to our Hotel We are very glad to be rated by experienced travelers, only through this we can know if we are in the correct direction and I feel very proud to know that our staff went beyond of your expectations to make your experience the Best.
We look forward to serve you again very soon and thank you for your kind words.

Cordially

Andrés Maillard
General Manager
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Oklahoma City
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 24 October 2013

My husband and I got married here is September 2013 and it was exquisite. The staff is so helpful and arranged everything for us. I couldn't believe how easy and stress free the whole day was. I would definitely recommend this hotel to everyone!!

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Susan H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andresmaillard, Gerente at El Cid La Ceiba Beach Hotel, responded to this review, 28 October 2013
Dear Guest;
Thank you for your kind comments. We really feel happy that you enjoyed your stay with us and your wedding.
Honestly feel very proud to host you at this special occasion and to know that all was according on your expectations.
Thank you again for using this helpful tool to inform future travelers about your positive impressions, we really appreciate you taking the time to do it and share your experience.

Sincerely
Andrés Maillard
General Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dusseldorf, Germany
Level 2 Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 21 October 2013

The rooms are nice but the balcony is super small, though we had one with sea view. We booked Blue Angel Resort before and would have gone back immediately. High prices are not justified. The decoration in the restaurants and along the pool and outer area is nice. Directly in front of the hotel is the pier, where american cruise ships stop - nice to see if you have never seen one before, but being awake since 6am in the morning because it is so loud is not worth it.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank In-E-G-S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andresmaillard, Gerente at El Cid La Ceiba Beach Hotel, responded to this review, 28 October 2013
Dear Guest:

Please receive this note that expresses our gratitude to your kindness of completing a review of your stay in El Cid La Ceiba Beach Hotel. Thank you for your trust on behalf of the whole team.


Cordially Yours,

Andrés Maillard
General Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about El Cid La Ceiba Beach Hotel

Property: El Cid La Ceiba Beach Hotel
Address: Carr. a Chankanaab Km 4. 5, Cozumel 77600, Mexico
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cozumel
Amenities:
Bar / Lounge Beach Beverage Selection Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Green Hotel in Cozumel
#9 Top resorts Hotel in Cozumel
#11 On the Beach Hotel in Cozumel
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — El Cid La Ceiba Beach Hotel 3.5*
Number of rooms: 60
Official Description (provided by the hotel):
El Cid La Ceiba Beach resort is an oceanfront paradise perfectly in tune with Cozumel's easygoing island rhythms. Explore the island's enchanting beaches, lush mangrove forests and brilliantly colored reefs with amazing sea life. Whether you are in search of a romantic getaway or a tropical setting to reconnect with family and friends, our intimate and friendly resort offers the ideal setting for snorkeling, diving or simply lazing by the pool. Your vacation is sure to be relaxing and authentic experience at El Cid La Ceiba. • Babieca Dive Shop on site with PADI certified dive masters. • Spectacular diving, snorkeling and unmatched ocean views. • European and All-Inclusive Plans • Fly High Adventures, eco-park featuring 6 zip line platforms and six rugged trails • Two swimming pools: a free-form pool with kids' area and a tide pool with cascading waterfalls, rock formations, and lush gardens • Ocean View and Ocean Front Accommodations. • All Inclusive and European Meal Plans • International cuisine in our Oceanfront Restaurants • Nearby shopping at Plaza & downtown area. • Three miles from Chakanaab Park • Only Six miles from Cozumel International Airport ... more   less 
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Also Known As:
El Cid Cozumel
El Cid La Ceiba Cozumel

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