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“Absolutely wonderful vacation!”

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El Cid La Ceiba Beach Hotel
Ranked #15 of 52 Hotels in Cozumel
Certificate of Excellence
GreenLeadersSilver level
Whitby, Canada
1 review
common_n_hotel_reviews_1bd8 7 helpful votes
“Absolutely wonderful vacation!”
Reviewed 4 March 2014

We just returned from a 26 night stay at El Cid with friends and we loved it. From the time we arrived (champagne welcome) to the time we left we were made to feel special.
We stayed on the ground floor in the low rise building in a studio overlooking the beach and we loved our room. Our friends had a room in the tower and they were just as happy.
We booked our all inclusive trip through expedia and were not involved with time share at all. We have so much positive to say about so many people so I will start with the charming and artistic Roberto Barrientos, Roberto you are a gem, the quality and variety of food offered is excellent, I think between us we tried everything on the menu and loved it all, it was difficult dining anywhere else because the food is so good at El Cid. The Mexican BBQ on the beach, the Valentine’s dinner on the pool deck, the Mexican Fiesta on the pool deck were all wonderful and appreciated, we cannot believe the work and decorating you and your staff put in for each event. Roberto you also went out of your way to drop by to say hello and ask if we were enjoying ourselves and the special treats of chocolate covered strawberries and beautiful fruit trays were truly appreciated, you do a fantastic job and thank you for making our trip so special.
Our room was immaculate every day thanks to our wonderful housekeeper Amelia and we looked forward to what towel arrangements would be left on the bed, we can’t believe how hard she works. All the restaurant staff were so welcoming and friendly including the chefs, captains, waiters and bartenders. A special thank you to the waiters Roberto, Eli (Owl), Avilcar (James Bond), Jose, Luis and William. We spent a lot of time on the beach and got to know the wonderful Gabriella our bracelet & braid lady, we brought home some beautiful bracelets. Miguel the lifeguard was very friendly too.
Last but not least we spent a lot of time with the Activities Staff, Casper and Gustavo. These two guys work morning noon and night and really made our vacation special. The music they played always put us in a festive mood and some of the fun activities they organized that we participated in were: beach volleyball, pool volleyball, chess, bingo for the gringo, karaoke, croquet tournament, mexican bocce ball, spanish lessons, cooking classes, mexican dart tournament, movie night on the pool deck and ping pong. On Mexican Fiesta night Casper was the host for the Mexican Dance Show on the pool deck and it was a fabulous show with audience participation featuring different Mexican dances with beautiful costumes, it was a very special night and we all loved the show. Casper & Gustavo you are two great guys with great personalities and we miss you both (we will always remember the song Patches because of you Casper). We thank you both for the wonderful memories and making our trip so special and we look forward to returning one day.
Free Wi-Fi in public places was appreciated.
Enjoyed watching the cruise ships arriving and leaving.
The snorkelling in front of El Cid is amazing.

Marie & Bob from Canada

  • Stayed February 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank MarieC492
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andresmaillard, Gerente at El Cid La Ceiba Beach Hotel, responded to this review, 6 March 2014
Dear Guest:
On behalf of el cid la ceiba hotel I would like to thank you for this marvelous comments about our amazing services and staff.
We really appreciate every single words you share with trip advisor and we look forward to welcome you back on this your specially home away of home for another terrific staying.

Cordially
Andres Maillard
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Gravenhurst, Canada
Level 4 Contributor
30 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed 3 March 2014

Returned home from El Cid 2 days ago and we had the best vacation of our lives. Absolutely all staff were welcoming, eager-to-please and by the end of our 10 day stay we truly felt like family. We loved the intimacy of the resort, ie - the smaller size - as well as the fact that the average age of clientele was about 55 yrs, perfect for us. Even the music being played outside catered to what we enjoy. The food is outrageously delicious and changes all of the time. The drinks are NOT watered down so drink accordingly! It is an $8.00 cab ride to town, but we didn't feel the need to go more than once as we had everything we needed right at El Cid. We were provided with a 12th floor room and a magnificent view; we thoroughly enjoyed watching the cruise ships arrive and depart every day (except Sundays), and when the ship crew and guests spent time at El Cid we met a lot more lovely people. This was not invasive at all, and there were always plenty of beach lounges to go around. The true gift of spending time at El Cid is meeting the staff, who were solely responsible for making our stay the best ever - amazing servers and staff (I only wish I could remember everyone): bonita Miss Vicky, precious Amilcar, Paul ("Elvis Presley"), Luis, Ernesto, Fausto, Jorge, shy Christine, handsome Jose, Patricio (maintenance), Lara our housekeeper, Miguel (bartender) and so many others. The snorkelling was wonderful and the lifeguard was attentive and always made sure to stop and chat (we also had the pleasure of meeting his lovely wife and 2 little boys!). Gustavo and Casper (Activities) were a riot and so much fun to be around. Live music during dinner was a major plus, Mexican Fiesta night with the wonderful dancers and costumes was superb. We never tired of the food - there wasn't one thing that was less than delicious and I even tried octopus for the first time. The store right out front, to the left of the lobby, was great and the shopkeepers were very helpful and were truly concerned when my husband, a diabetic, sustained a pretty bad scrape on his knee. They were able to gather together peroxide and dressing supplies for us. The taxi drivers out front were helpful and not pushy. Of course there has to be at least 1 fly in the ointment and that is the "Vacation Club" pressure. We had no sooner arrived and checked in, and were led to a desk and handed glasses of champagne, a Mayan Calendar and a gift bag. We were exhausted and just wanted to get to our rooms. We were immediately asked about activities we wanted to check out and were told that these "greeters" could give us a substantial discount. We had planned to do an island tour and the Pirate Ship dinner, and ended up leaving a $20.00 deposit with a promise to meet again in 2 days. We met up with "David" as planned and it was only then, after I asked, that he admitted the discounts were only available if we took part in a 90 minute Vacation Club presentation. I was VERY firm in telling him that we were NOT interested. My $20.00 was refunded. The following Monday we were invited to a "Welcome Party" up in the meeting room and, lo and behold, there stood David and this turned out to be another Vacation Club promo. At this point I was livid and vowed not to come back to El Cid again. Fortunately, the other staff made up for David's arrogance but do yourselves a favor and don't accept the gifts and champagne, don't sit down with these people when you are tired and vulnerable and have just traveled a long way from home. All in all, an amazing trip to a beautiful island with the most welcoming people in the world.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank MuskokaSteph
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andresmaillard, Gerente at El Cid La Ceiba Beach Hotel, responded to this review, 6 March 2014
Dear Guest:
On behalf of el cid la ceiba staff I would like to thank you for this amazing review about your recent staying at our hotel.
Thank for sharing this review and for explain to the lectors of trip advisor that our property and our island has a lot of good things to offer to each visitor and do enjoyable vacations. I will share this with all my team and hoping to welcome you back soon for another amazing vacations.

.Cordially
Andres Maillard
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
oregon
Level 3 Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 2 March 2014

We chose El Cid because it was reasonably priced, close to town, and our dive company could pick us up at the dock in front. We booked with Booking.com, and I made an error in our numbers, so when we showed up they had to adjust the room assignment to accommodate our friend traveling with us. The front desk staff was very gracious, showing us both rooms they thought might work. The higher room had a great view, but not really enough room for us, so they put us in a two room suite on the ground floor with two small walk out balconies. Lots of room! and although we were right next to the wood burning pizza oven ( a plus when ordering pizza), we truly enjoyed the room. Food was quite good, service was pleasant and friendly, and the house sparkling wine was quite good too! The outstanding dive company Buena Ventura, picked us right off the dock in front - so wonderful, and of course amazing diving.
We will definitely return when we plan a trip to Cozumel.

  • Stayed February 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank dragonboater53
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 2 March 2014

My husband and I and our friends have just returned from 26 glorious days at the El Cid resort, Cozumel. Our stay from February 1st to Feb. 26 was absolutely wonderful and exceeded all our expectations due to the amazing staff, the level of service and exceptional food and drinks.
I have to start by saying that our stay at El Cid would not have been the same if it weren’t for the entertainment/events staff, Casper and Gustavo. Thanks to Casper and Gustavo, we had so much fun... from beach volleyball, to chess matches, to bingo, to cooking lessons, to Spanish lessons, to movie night, to musicals, to karaoke, to crocket, to ping pong, we had a blast!!
We especially enjoyed the Mexican dancers and dinner show one evening around the pool deck. Dinner was delicious and the dancers were fantastic. It was beautiful to see Mexican culture through folklore and see the beautiful costumes and dances. It was a very memorable evening. Thank you so much Casper and Gustavo for making our 26 day stay at El Cid one we will never forget.!!
We also cannot thank enough Roberto Barrientos for going the extra mile in making us feel welcome and so very special. The menu choices, the quality of food, and the detail to presentation delivered on every item on the menu at La Chopa restaurant, including the special theme night events, overlooked by Roberto Barrientos, were exceptional, the food was hot, delicious, and plated so beautifully. Thank you, Roberto, for being a friend. All the wait staff were amazing, they were friendly, fun and couldn’t do enough for you. A special thank you to Elmicar, Joses, Luis, and William, I hope I have spelt their names correctly and only wish I could remember everyone’s names.
We even got to know Gaby, the young lady who makes bracelets and braids people’s hair at the resort, a shout out to her.
Our room in the tower, 3rd floor was fantastic, king size bed, table and chairs, huge bathroom and closet, overlooking the ocean and cruise ships. Our cleaning lady was spotless and the towel designs and flowers everyday was simply beautiful!! The snorkeling at the resort was fantastic. Next to Australia I have never seen such an array of different fish of all colours and size. For all the reasons noted above, we would highly recommend the El Cid and will definitely be back one day.

  • Stayed February 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Prak04
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andresmaillard, Gerente at El Cid La Ceiba Beach Hotel, responded to this review, 22 July 2014
Dear Guest:
First at all I would like to thank you for this wondeful comments about your staying and we are really happy to read that you really enjoyed every services you received.
Thank you for confirm us that our efforts make guest happy and we exceed your expectations.
We are ready to welcome you back for another excellent stay.

Cordially
Andres Maillard
general Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Olathe, Kansas
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 1 March 2014 via mobile

What a great starting off point for the island of Cozumel. The staff was wonderful, especially the wait staff and the activities people on the resort.

The food in the all inclusive restaurant is top notch.

Rooms are clean and well appointed.

Wifi works great in the public areas.

We will be coming here again.

Stayed February 2014, travelled as a couple
Helpful?
4 Thank Honad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andresmaillard, Gerente at El Cid La Ceiba Beach Hotel, responded to this review, 25 August 2014
Dear Guest:
First at all I would like to thank you for this wonderful comments about your staying and we are really happy to read that you really enjoyed every services you received.
Thank you for confirm us that our efforts make guest happy and we exceed your expectations.
We are ready to welcome you back for another excellent stay.

Cordially
Andres Maillard
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Austin
Level 4 Contributor
17 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 131 helpful votes
Reviewed 1 March 2014

First time guest. We stayed one week in a 1 bdrm suite on the 11th floor. Considered a Prestige room since it was above the 5th floor.
Here is what we liked:
Small property-short walk to pool, restaurant, beach.
Room-huge and comfortably furnished.
Good food-even when there is a buffet you can still order off menu.
Location-on the water, $8-$10 taxi to town, 40 minute walk to ferry pier in town.
Wi-Fi - free in lobby. Strong enough that I usually got a fair signal in my 11th floor room
Service-friendly staff
Hot tub at bar
Good snorkeling-with easy entry into water
Special dining events in the evenings
Pool and bar stays open until 10:30
Clientele-average age is 50 plus (less of a party crowd, lack of late night life not a big deal)
.

About the cruise ship pier. Yes the cruise ships do obstruct your view but you still have about 80 degrees open to NNW. The ships aren't there early morning, evenings, or Sundays. But....we enjoyed watching the ships maneuvering as they came and left, and watching passenger running to catch the departure. More than anything we enjoyed watching the ship crew members at La Ceiba on day passes. All the different languages, reunions with former crew mates, socializing with each other. Never had a problem getting a chair in the shade (but most guests will reserve early with towels).

Only dislike. Random noises from plumbing, appliances, and other things. Senior Frogs gets annoying but only if you are in room during day. Nothing that earplugs won't overcome.

We have been to Cozumel several times and have stayed in everything from houses, huge AIs, and boutique hotels. On our next trip we won't even bother to check around as La Ceiba will be our choice again.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank Pangaea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andresmaillard, Gerente at El Cid La Ceiba Beach Hotel, responded to this review, 6 March 2014
Dear Guest:
First at all I would like to thank you for this wondeful comments about your staying and we are really happy to read that you really enjoyed every services you received.
Thank you for confirm us that our efforts make guest happy and we exceed your expectations.
We are ready to welcome you back for another excellent stay.

Cordially
Andres Maillard
general Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Waterloo, wi
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 1 March 2014 via mobile

We booked four oceanfront suites for a two day diving trip. I tried using the dive shop to reserve a boat, but could not confirm the boat after five e-mails. I ended up using Papa Hogs after my first e-mail to them (great shop only 1/2 mile away). Upon check in one room was "upgraded" to a full suite. We left for dinner and upon our return, our upgraded room found out that we had room mates. We had to share the kitchenette and living space with two other rooms. When we went to the desk to be moved, the person behind the desk didn't speak English. The next day we were told that the other two rooms were not supposed to use the common area, even though the only entrance to their rooms was through it. The facility itself was good, great location, but it is getting old and needs updates. Service at the front desk and dive shop was not good.

Helpful?
2 Thank Mike D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about El Cid La Ceiba Beach Hotel

Property: El Cid La Ceiba Beach Hotel
Address: Carr. a Chankanaab Km 4. 5, Cozumel 77600, Mexico
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cozumel
Amenities:
Bar / Lounge Beach Beverage Selection Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Green Hotel in Cozumel
#8 Top resorts Hotel in Cozumel
#9 On the Beach Hotel in Cozumel
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — El Cid La Ceiba Beach Hotel 3.5*
Number of rooms: 60
Official Description (provided by the hotel):
El Cid La Ceiba Beach resort is an oceanfront paradise perfectly in tune with Cozumel's easygoing island rhythms. Explore the island's enchanting beaches, lush mangrove forests and brilliantly colored reefs with amazing sea life. Whether you are in search of a romantic getaway or a tropical setting to reconnect with family and friends, our intimate and friendly resort offers the ideal setting for snorkeling, diving or simply lazing by the pool. Your vacation is sure to be relaxing and authentic experience at El Cid La Ceiba. • Babieca Dive Shop on site with PADI certified dive masters. • Spectacular diving, snorkeling and unmatched ocean views. • European and All-Inclusive Plans • Fly High Adventures, eco-park featuring 6 zip line platforms and six rugged trails • Two swimming pools: a free-form pool with kids' area and a tide pool with cascading waterfalls, rock formations, and lush gardens • Ocean View and Ocean Front Accommodations. • All Inclusive and European Meal Plans • International cuisine in our Oceanfront Restaurants • Nearby shopping at Plaza & downtown area. • Three miles from Chakanaab Park • Only Six miles from Cozumel International Airport ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Odigeo, Hotels.com, TripOnline SA, Ebookers, Evoline ltd, HotelQuickly and Cancelon so you can book your El Cid La Ceiba Beach Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
El Cid Cozumel
El Cid La Ceiba Cozumel

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