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“Good value for day use”

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El Cid La Ceiba Beach Hotel
Ranked #15 of 52 Hotels in Cozumel
Certificate of Excellence
GreenLeadersSilver level
Reviewed 13 April 2014

We normally go to El Cid for the day when we are in Cozumel with our ship, and we love it: the personnel is very friendly, the place is well kept, the food is nice.
We normally buy the USD11.00 package which give you access to the beach, free wi-fi (even though it is not the fastest of the wi-fi's) and a discount on the purchase of food and drinks. The pool towels are not included, but they are only USD3.00 each.
They also have an all inclusive package of USD45.00 which includes the towels, lunch and drinks, should someone wish to spend longer time there.
I cannot vouch for the rooms or the breakfast we we did not sleep at the hotel.

  • Stayed: April 2014, travelled with friends
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3  Thank Leonardo P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andresmaillard, Gerente at El Cid La Ceiba Beach Hotel, responded to this reviewResponded 22 April 2014

Mr Leonardo:
Thank you for this review and for expending the day with us at our hotel, you are more than welcome everytime you want and maybe sometime you gives us the opportunity to host you for a couple of nights.
take care and see you soon.


Andres Maillard
General Manager.

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814 - 820 of 1,815 reviews

Reviewed 12 April 2014 via mobile

We just left El Cid and we had a great time on our honeymoon. The service at El Cid was excellent and the food, room and amenities were great. Only problem was that the water for the tub in our room was brown! We had no other problems with our room. The towel animals were a hit! Everything was very clean and well kept. We enjoyed the spa, beach area and pool. They did the timeshare talk of course, but once they realized they we were not interested, they backed off. We felt very safe in this area and we enjoyed walking around to the different local restaurants. There are cruise boats coming in and out each day but we liked seeing them come and go. They were always gone in time to see the beautiful sunsets each night. There is also a taxi readily available in case you need one. It was a wonderful stay and would love to go back!

Stayed: April 2014, travelled as a couple
Thank Ela0605
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 April 2014

El Cid is not the most fancy resort, but well kept and clean. Rooms are pleasant and clean. The food for an all inclusive was great. Different buffets everyday and a full menu to choose from. Drinks were also very good. But the best thing about El Cid was the service, the restaurant and bar staff were awesome. Cristano the Head Waiter goes above and beyond. We will for sure go back.

  • Stayed: March 2014, travelled with friends
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2  Thank Larry E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andresmaillard, Gerente at El Cid La Ceiba Beach Hotel, responded to this reviewResponded 8 April 2014

Dear Guest:
First at all I would like to thank you for choosing our property to spent your recent vacations, Is awesome to hear that you enjoy our resort. Thank you for sharing your experience with our fellow readers so they too can be encouraged to come and also have an incredible time.

I will share your kind comments with staff mentioned and We wait anxiously for your arrival here at your home away from home here in El Cid La Ceiba in Cozumel México.

Cordially
Andres Maillard
General Manager

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Reviewed 5 April 2014

We booked 2 rooms at the hotel. We booked a Deluxe Room Ocean Front Prestige. We ended up with a room with 2 beds. Our adult chidren showed up 3 days later and the hotel didn't have a room for them that we had paid for. I had asked earlier in the day if we could go ahead check in for the children before they got there and was told that we had to wait for them to sign some paper work. When they showed up they were told they didn't have a room for them and they would have to stay at the resort across the street from us. I was informed that we couldn't visit them over there so they would have to come over here to visit. Not a very good family vacation. I could go on, but I think you get the message. Other than all that its a really cool hotel.

Room Tip: pick another hotel
  • Stayed: February 2014, travelled with family
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3  Thank Bwink167
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andresmaillard, Gerente at El Cid La Ceiba Beach Hotel, responded to this reviewResponded 8 April 2014

Dear Guest:
We truly appreciate your feedback about the inconvenient with your recent experience with us, I regret that you experimented a service which is not our standar, unfortunately we were in high season, and we always do our best to satisfy the requirements of our clients.
But your feedback is very important for us and we value the opportunity to improve our services.
I look forward to welcoming you back again in the near future.

Best Regards,

Andres Maillard
General Manager

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Reviewed 4 April 2014

We had booked a "Double Deluxe Room" - we didn't realize that meant you get a microwave, sink and coffee maker. These we did not need as we paid for "All Inclusive". What puzzled me was the fact that along with this tiny little kitchen came a dining room table for six. What was even more puzzling was the bed was a double "Murphy Bed"! It was the couch folded out! My back could not take the fold-out bed. Staff did help up/down grade us to a normal room with queen sized bed. Hotel was clean and well maintained. Elevators were only for three people max so at peak times the stairs are your best bet. Food was good but getting service was difficult. I just got the feeling that "All Inclusive" guests were not a priority...

Room Tip: No beach here but and limited snorkeling out front. Cruise ships come come and go daily right next...
  • Stayed: March 2014, travelled as a couple
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2  Thank Ted M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andresmaillard, Gerente at El Cid La Ceiba Beach Hotel, responded to this reviewResponded 8 April 2014

Dear Guest:

On behalf of El Cid la Ceiba we want to thank you for your recent review, and for leting us know our remarks to your experience, I'm glad to receive a feedback from our customers whether there positive or negative as it helps us to improve our service and strengthen our areas.
I took note of each one of your inconvenience to make them reach each one of the departments involved and take the necessary measures to avoid this from happening again and apologies for not meeting your expectations
We hope to have the opportunity to serve you again and change your perspective.

Cordially
Andres Maillard
General Manager

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Reviewed 30 March 2014

always thought that people who wrote bad reviews were a bunch of winers, until I went to this resort. The only thing keeping us from leaving this place was that it was very clean. Food was fair at best and almost no entertainment. Accessibility to ocean swimming was difficult and dangerous! It was slippery and uneven. We are fit people who exercise daily, but the scum on the rocks was terrible. Boats out front were fun to watch.....on one of the days, but everyday, but Sunday they took up all of the ocan scenery. I complained about the room we were given in the firat hour. It was only my husband and myself. We were given a full kitchen, dining room table for 6, and a sofa bed! As a result of sleeping on the hardest bed in the worls for 7 nights, I've been seeing the chiropractor for the last two months. We are talking sleeping at your parent's house during a holiday on their floor was more comfortable. I asked everyday for a simple hotel bedroom - a real bed and bathroom. They told me no everytime. We never unpacked from our suitcases.
We have traveled to Europe, the Caribbean every year, Australia, Alaska, etc. AND, I have to say that this was the worse room EVER!!! The Super 8 in East Bum would have been better.

If you think this is a joke, I wrote a letter to the El Cid La Ceiba over 6 weeks ago and they asked if I wanted a response from them.....never got one!

They certainly didn't try to get to know you, unless you were staying longer than a week. Will never go back! You'd be smart not to either.

Room Tip: Don't go here! I'm serious! Go to the Palace behind this! All room stink and I can support t...
  • Stayed: February 2014, travelled as a couple
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5  Thank MichelleKplus1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andresmaillard, Manager at El Cid La Ceiba Beach Hotel, responded to this reviewResponded 4 April 2014

Dear guest:
thanks for your review, following up your comments we are doublé checking the situation that you mentioned with the bed to correct it, i am sorry to read that you left a letter and you did not get any response about it, i never got it and if you have anything else to tell me please feel free to give me your feedback to my e-mail:
amaillard@elcid.com.mx.
thank you.
Sincerelly

Andrés Maillard
General Manager

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Reviewed 30 March 2014

Hotel management and staff make every effort to please, food is good, rooms are good. Bath linens/towels and face cloths are sometimes a problem - not enough. Internet connection is slow and unreliable. Hotel has a great pier for dive boats to pick up and drop off divers. This is our hotel of choice for dive trips in Cozumel.

Room Tip: Book early.
  • Stayed: February 2014, travelled with friends
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3  Thank Howard D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andresmaillard, Manager at El Cid La Ceiba Beach Hotel, responded to this reviewResponded 4 April 2014

Dear Guest:
Thank for your words and for choosing us, we will take care to eliminate that towel problem as soon as possible.
thanks again and see you son.

Cordially

Andres Maillard
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about El Cid La Ceiba Beach Hotel

Address: Carr. a Chankanaab Km 4. 5, Cozumel 77600, Mexico
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cozumel
Amenities:
Bar / Lounge Beach Beverage Selection Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Green Hotel in Cozumel
#8 Top resorts Hotel in Cozumel
#9 On the Beach Hotel in Cozumel
Price Range: £72 - £240 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — El Cid La Ceiba Beach Hotel 3.5*
Number of rooms: 60
Official Description (provided by the hotel):
El Cid La Ceiba Beach resort is an oceanfront paradise perfectly in tune with Cozumel's easygoing island rhythms. Explore the island's enchanting beaches, lush mangrove forests and brilliantly colored reefs with amazing sea life. Whether you are in search of a romantic getaway or a tropical setting to reconnect with family and friends, our intimate and friendly resort offers the ideal setting for snorkeling, diving or simply lazing by the pool. Your vacation is sure to be relaxing and authentic experience at El Cid La Ceiba. • Babieca Dive Shop on site with PADI certified dive masters. • Spectacular diving, snorkeling and unmatched ocean views. • European and All-Inclusive Plans • Fly High Adventures, eco-park featuring 6 zip line platforms and six rugged trails • Two swimming pools: a free-form pool with kids' area and a tide pool with cascading waterfalls, rock formations, and lush gardens • Ocean View and Ocean Front Accommodations. • All Inclusive and European Meal Plans • International cuisine in our Oceanfront Restaurants • Nearby shopping at Plaza & downtown area. • Three miles from Chakanaab Park • Only Six miles from Cozumel International Airport ... more   less 
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Also Known As:
El Cid Cozumel
El Cid La Ceiba Cozumel

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