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“great dive resort”

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El Cid La Ceiba Beach Hotel
Ranked #15 of 52 Hotels in Cozumel
Certificate of Excellence
GreenLeadersSilver level
Reviewed 27 June 2014

Just got back from our 4th trip to cozumel, june 18 thru 24, 2014, the El Cid is the best place to stay on the island great service, great food, economical, perfect location, we plan in going back this winter.

  • Stayed: June 2014, travelled as a couple
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1  Thank mpemt11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andresmaillard, Gerente at El Cid La Ceiba Beach Hotel, responded to this reviewResponded 30 June 2014

Dear Guest:
Thank you so much for your kind comments regarding your recent stay and impression of the hotel! We appreciate you taking the time to tell us what a positive experience you had again !!

I sincerely appreciate your recognition and we look forward to welcoming you back one more time next Winter.

Sincerely Yours,
Andres Maillard

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789 - 795 of 1,837 reviews

Reviewed 21 June 2014

My family met in Cozumel for a family vacation. The hotel was great! We had a great room, the beach area was relaxing, the water was clear, and the restaurant was delicious. We loved being able to snorkel right in front of our hotel. The reason I give it a 3 is because we had a lot of difficulties. The staff is very nice but we should have done some research before we took the trip. We talked to the concierge about things to do including scuba diving and renting scooters to see the island. He said he could give us all these amazing deals if we attended a 90min presentation (which he promised would not take any longer but it did). We excepted the deal and after the presentation he gave us the vouchers for our activities. He did not give us all the details however. Even though he gave us a good deal on scuba diving using their dive shop he did not tell us there were no refunds. So when 2 out of the 3 divers ended up with food poisoning from a restaurant the concierge recommended himself, he told us it shouldn't be a problem to get a refund but we could not get our money back and the dive shop was very mean to us. The place the concierge got us a deal on the scooters, the scooters were in terrible shape. One would just stop running randomly, 3 out of the 4 scooter's speedometers didn't work and the tires were bald. We ended up taking pictures of everything on the scooter to make sure we were not blamed for any of the damage that was existing on the vehicles. When we signed up for other activities and he didn't tell us there would be no refunds.

This is a great hotel. I would do research on the activities you would like to do and possibly arrange them yourself. Make sure you check trip advisor for restaurants because we just asked the concierge and some of us got food poisoning and missed an entire day of vacation. If we would have checked trip advisor before we would have seen that particular restaurant had made other people sick. We had problems with the places this hotel endorses so I would advise you to do your research and don't be hasty to jump into anything they have to offer.

Stayed: June 2014, travelled with family
2  Thank Courtney C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andresmaillard, Gerente at El Cid La Ceiba Beach Hotel, responded to this reviewResponded 23 June 2014

Dear Guest:
Thanks for taking the time to share your experience from your las stayed, it is great to read that you had an ejoyable time at the property, we work hard every day to improve and to full fit our guest necessities.
I will express the staff your words and share with all the staff this review

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 June 2014

Stayed here June 10-17, 2014. Our stay was wonderful. Staff very friendly and accomadating. Lover level room so sat on porch each morning while waiting for dive boat pick up. Grounds were immaculant, everything well manicured and just beautiful. This is my 3rd stay here and out of all the places i've stayed at in czm this is my favorite. Located right beside the International Pier where fav dive shop "Dive with Martin" is located so an excellent choice for me. Room accomodations were top of the line CLEAN, nothing fancy but CLEAN with stove, microwave, fridge, blender, coffee maker, sink. Ate at restaurant once and the food was good. Several places to swim and lay in sun, they have an "ocean pool" area with waterfalls , pool area, and beach snorkel area. They also have a dive company on site as well.If you want more BANG for your BUCKS, then El Cid is the place for You. I will be back!!

Room Tip: Lower Level Rooms have direct access to Pier Pick-up for water activities but all rooms are oceanfro...
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  • Stayed: June 2014, travelled with friends
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Thank DiveGirlky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andresmaillard, Gerente at El Cid La Ceiba Beach Hotel, responded to this reviewResponded 23 June 2014

Dear Guest:
Thank you so much for your kind comments regarding your recent stay and impression of the hotel! We appreciate you taking the time to tell us what a positive experience you had again !!

I sincerely appreciate your recognition and we look forward to welcoming you back one more time,

Sincerely Yours,
Andres Maillard

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 June 2014

My husband and I chose El CID La Ceiba for our honeymoon. Our reception was pretty nice; we were greeted by David who welcomed us to the small resort.
We checked in and gave our credit card number for incidental charges.
The studio room was fairly clean and located next to the small beach (Cozumel's real beaches are about 3 kilometers away).
Our second day, we listened to a promotion from the El CID membership club. We were getting discounts on 2 activities and knew we would have to listen to a long pitch, but the high-pressure sales tactics left us feeling very uncomfortable.
The Sunday tequila and chocolate tasting party on Sunday was an excuse for local vendors to try and sell grossly overpriced goods to the guests.
Reception lost the voucher they had made with all of our credit card information, and did not seem too concerned with finding it. They told us later that they had found it in the trash.
On our last full day at the resort, we paid for all-inclusive for the resort's restaurant Choba. Btw, if you go there without all-inclusive bracelets, be prepared for okay food at high prices ( we're talking $13 club sandwiches).
Breakfast service was deplorable. Our surly waiter took our order and filled my coffee, but that was it. He did not offer a refill and never brought my husband's glass of orange juice (which he asked for twice). After 15 or more minutes of waiting, my husband had to track down our server to ask for his orange juice and a coffee refill for me. The waiter never made eye contact or came to our table, even as he walked to other tables to clear off plates and check on the other diners. We felt deliberately ignored. My husband talked to the hostess, who brushed off his concerns. It was only until I emphatically complained in Spanish about our service that something was done.
We ordered room service instead of going back to the restaurant because we were so offended,
The only bright spot was David, our great concierge who helped us book trips and had lots of helpful tips and suggestions for us during our stay. DJ Jackie Chan also provided some great entertainment.
There are plenty of other resorts and hotels in Cozumel; in hindsight I would look into one of those rather than stay with El CID la Ceiba again.

  • Stayed: June 2014, travelled as a couple
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1  Thank Rachel B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andresmaillard, Gerente at El Cid La Ceiba Beach Hotel, responded to this reviewResponded 23 June 2014

Dear Guest,
We appreciate the time you have taken to share your experience of your stay at the EL Cid La Ceiba Hotel.
We are taking note about your comments in order to improve our services.
We want to do a big effort for the inconvenience we have caused, for this we hope that we will have the opportunity to serve you again and change your perspective of your last experience at our resort, i will extend your words to David.

Cordially
Andrès Maillard

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Reviewed 19 June 2014

Stayed at El Cid in Cozumel for 7 days. Our stay was May 12- 19th. It was a very good experience. Staff at the hotel was very accommodating, helpful and friendly. When our party entered the restaurant they had a table of six always ready for us at each meal. The food was very good. Every meal was exceptional. The beef though was not up to American standards. It may be what you are used to. Our room was very nice, clean and had beautiful ocean views. TripAdvisor reviews were correct in suggesting you ask for a room on the 5th flour or above. We were on seven. Lower floors have ocean views but were obstructed. My husband loved watching the cruise ships come in. I know previous reviews suggested that as a problem, but we enjoyed it. I would certainly recommend this all inclusive.

  • Stayed: May 2014, travelled as a couple
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1  Thank janet3073
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andresmaillard, Gerente at El Cid La Ceiba Beach Hotel, responded to this reviewResponded 23 June 2014

Dear Guest:
Thank you so much for your kind comments regarding your recent stay with us.
We appreciate your time to tell us what a positive experience you had and how didi you enjoyed our meals !!

I appreciate your recognition and we look forward to welcoming you back one more time,

Sincerely Yours,
Andres Maillard

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 June 2014

This is an RCI property and we are RCI owners, so my perspective comes from being an RCI owner. That being said, I was not overly impressed. We had a one bedroom suite, which we were told would sleep four - and it would, but not when two of them are teenage brother and sister. Plus, there is only one bathroom. At least there was a second sink and jetted tub in the master, so that helped out a little. We managed for the week, but it was tight to say the least. Fortunately our youngest daughter was short enough to sleep on the loveseat size sofa. The kitchenette is a joke. There is so little space the dishes were in the drainer and stored under the sink next to the garbage.
The staff was awesome and made up for some of the shortcomings of the room. There is only one pool and it's very average. There are a lot of chairs in the sand and several palm umbrellas so finding shade was easy. Great snorkeling right out front, but no beach area.
When we checked in on Saturday night we were told that the dive boat was full for Sunday's dive. We went next door to Aqua World, who we had dived with previously, and ended up diving with them all week. We were especially glad this happened once we saw the boat from the dive shop at the hotel. It was tiny!!
The other issue with this hotel is the amount of traffic from the cruise ships. It is literally next to the pier and evidently they offer some type of deal to the cruisers because they are there daily. They never caused a problem and were all gone by about 5:00 each afternoon.
We did not do the all inclusive and were glad. There is only one restaurant on site and we would have been pretty tired of the menu after a few days. It's an 80 pesos cab ride to downtown, which we found to be more appealing most evenings over eating at the hotel restaurant.
When all is said and done I think I would pass on staying at the El Cid again. It was okay, but there are so many better hotels to choose from that have much better amenities.

Room Tip: We were not in the tower, but in the older part of the hotel, which we liked because it overlooked t...
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  • Stayed: June 2014, travelled with family
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2  Thank Lynette F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andresmaillard, Gerente at El Cid La Ceiba Beach Hotel, responded to this reviewResponded 17 June 2014

Dear Guest:
On behalf of el Cid La CeIba Beach Hotel i want to thank you for sharing your past experience at our hotel, and let me tell you that we are very proud of our staff they are the heart of this hotel, with out them this could not be posible,


Sincerelly
Andres Maillard C.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 June 2014

This was our first time at an "all inclusive" resort. In my opinion, "all inclusive" is the only way to go. I was impressed by the friendliness of the staff and the well maintained property. It is an older property but beautiful nonetheless. There is only one restaurant however. They do change the menu and also offer a "grill night" on the beach where they prepare grilled fish and meat with candle light and live music. The snorkeling right in front of the hotel is amazing. The cruise ships dock nearby but this did not seem to bother us. We were able to meet a bunch of interesting people from all over the world. I would recommend this hotel for families, divers, or anyone wanting a quiet vacation. If you are wanting a roudy party atmosphere, this is not it. It is dark and quiet by 10:30pm each night.

Room Tip: Higher floors are hot during the day so leave your screen door open.
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  • Stayed: June 2014, travelled as a couple
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Thank Matt B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andresmaillard, Gerente at El Cid La Ceiba Beach Hotel, responded to this reviewResponded 17 June 2014

Dear Guest:
Thanks for taking the time to share your experience from your last stayed, it is great to read that you had an enjoyable time at the property with the snorkel and the grill night,

I will express the staff your words and share with all the staff this review.

Sincerely

Andrés Maillard
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about El Cid La Ceiba Beach Hotel

Address: Carr. a Chankanaab Km 4. 5, Cozumel 77600, Mexico
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cozumel
Amenities:
Bar / Lounge Beach Beverage Selection Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Green Hotel in Cozumel
#8 Top resorts Hotel in Cozumel
#9 On the Beach Hotel in Cozumel
Price Range: £75 - £234 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — El Cid La Ceiba Beach Hotel 3.5*
Number of rooms: 60
Official Description (provided by the hotel):
El Cid La Ceiba Beach resort is an oceanfront paradise perfectly in tune with Cozumel's easygoing island rhythms. Explore the island's enchanting beaches, lush mangrove forests and brilliantly colored reefs with amazing sea life. Whether you are in search of a romantic getaway or a tropical setting to reconnect with family and friends, our intimate and friendly resort offers the ideal setting for snorkeling, diving or simply lazing by the pool. Your vacation is sure to be relaxing and authentic experience at El Cid La Ceiba. • Babieca Dive Shop on site with PADI certified dive masters. • Spectacular diving, snorkeling and unmatched ocean views. • European and All-Inclusive Plans • Fly High Adventures, eco-park featuring 6 zip line platforms and six rugged trails • Two swimming pools: a free-form pool with kids' area and a tide pool with cascading waterfalls, rock formations, and lush gardens • Ocean View and Ocean Front Accommodations. • All Inclusive and European Meal Plans • International cuisine in our Oceanfront Restaurants • Nearby shopping at Plaza & downtown area. • Three miles from Chakanaab Park • Only Six miles from Cozumel International Airport ... more   less 
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Also Known As:
El Cid Cozumel
El Cid La Ceiba Cozumel

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