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“Occidental Grand Cozumel July 2014”
Review of Occidental Cozumel

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Occidental Cozumel
Ranked #22 of 52 Hotels in Cozumel
Houston, Texas, United States
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Occidental Grand Cozumel July 2014”
Reviewed 8 July 2014

The hotel was very nice and the rooms were amazing! The staff was nice as well and very accommodating. The downside was the "time share" that is associated with this hotel. We did a trip with Lomas travel and knew what we wanted as far as excursions and everything, but the time share people, wearing hotel attire, we relentless in trying to get us to listen to their pitch about the time share. I wasn't interested. Period. We actually were careful of where we walked so as to avoid them. This was VERY unpleasant. I would not go back based on that point alone. The food was another negative. There was no snack bar so you had to get shoes and a coverup on and sit at a table in order to have lunch or an afternoon snack. The food was marginal at best. Very inconvenient.

  • Stayed July 2014, travelled with friends
    • Location
    • Rooms
    • Service
Helpful?
1 Thank Kelly C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Liliana S, Reputation Manager at Occidental Cozumel, responded to this review, 15 July 2014
Dear Kelly C,

Thank you for taking the time to write a review for us. We appreciate your feedback and you can be certain we will take your comments into consideration in order to maintain our quality standards. We apologize for not having met your expectation about food and service.

Warm regards from Occidental Grand Cozumel,

Liliana S.
Reputation manager
Occidental Grand Cozumel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 8 July 2014

I enjoyed the parasailing and snorkling. The beaches are also very nice and my family has enjoyed staying here. Very nice place and thank to ivan and Francisco a the front for everething they do for us..

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank holijj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Liliana S, Reputation Manager at Occidental Cozumel, responded to this review, 15 July 2014
Dear holijj,

Thanks for your review. We're glad you enjoyed your stay with us at the Occidental Grand Cozumel. We sincerely hope to be able to host you again in the near future for yet another pleasant stay.

Warm regards from Occidental Grand Cozumel,

Liliana S.
Reputation manager
Occidental Grand Cozumel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
Reviewed 8 July 2014

We enjoyed staying at the Occidental Grand resort. We were able to go parasailing and snorkeling right from the pier at the resort. We also found nearby places to snorkel.ivan and Francisco a the front desk very nice

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank patriciakl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Liliana S, Reputation Manager at Occidental Cozumel, responded to this review, 15 July 2014
Dear patriciakl,

Thanks for your review. We're glad you enjoyed your stay with us at the Occidental Grand Cozumel. We sincerely hope to be able to host you again in the near future for yet another pleasant stay. We are glad you enjoyed our employees service.


Warm regards from Occidental Grand Cozumel,

Liliana S.
Reputation manager
Occidental Grand Cozumel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bryan, Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 8 July 2014

We traveled with a group for vacation and therefore had lots of opinions on where to stay. We had narrowed it down to the Occidental Grand and Iberostar. Since the beach is much nicer at the Occidental Grand we chose to stay there. We then spent the rest of the vacation wishing we were next door.

Sadly, the food is as terrible as most reviews state. My husband and I are not picky eaters and often ate little. Breakfast was ok, but lunch and dinner were awful. One day I struck gold when I figured out I could ask the guy at the grill to make a cheese quesadilla (Melted American cheese between tortillas). However the next day, they simply refused to do that. It was 2:00 and even though they told us they were open until 4:00, the staff was rude and unattentive. It was apparent that they had other things to do. Thankfully, the nice dinner places had better food.

And yes, as many reviews stated, you will be hounded by all of the concierge staff to sign up for a VIP breakfast and 2 hour tour of the property. They do push their other clubs on you. The nightlife is anything but nightlife. AND when we got excited that they had a pizza place, we were quickly saddened when we got the menu and it was all nachos. Apparently the pizza place becomes a nacho place on the weekends.

We walked down to Iberostar and yes, the beach there has rocks. However, one couple on our trip opted to spend an extra $75 to pay for a day pass at Iberostar to have a better experience. You can always walk down the beach to get away from the rocks... You can't get away from bad food and service.

  • Stayed May 2014, travelled with friends
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank Chelsea B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Liliana S, Reputation Manager at Occidental Cozumel, responded to this review, 15 July 2014
Dear Chelsea B,

Thank you for taking the time to write a review for us. We appreciate your feedback and you can be certain we will take your comments into consideration in order to maintain our quality standards. We sincerely apologize for not having met your expectations regarding food and service.

Warm regards from Occidental Grand Cozumel,

Liliana S.
Reputation manager
Occidental Grand Cozumel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 8 July 2014

Gorgeous beach. Really enjoyed all the water sports provided at the resort. Abi is wonderful with the kids club and keeps them
engaged with activities. If we had questions about activities on the island Renee answered everything and made our trip so enjoyable. Highly recommend!!

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank siegeldfw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Liliana S, Reputation Manager at Occidental Cozumel, responded to this review, 11 July 2014
Dear siegeldfw,

Thanks for your review. We're glad you enjoyed your stay with us at the Occidental Grand Cozumel. We sincerely hope to be able to host you again in the near future for yet another pleasant stay, we are glad you enjoyed Abi's and Rene's service.

Warm regards from Occidental Grand Cozumel,

Liliana S.
Reputation manager
Occidental Grand Cozumel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 8 July 2014

We had a wonderful time. The staff was super friendly, especially the pool staff, Renee and Abi. The food was ok and the drinks are delicious. I've been to Mexico a number of times, but the ocean was so blue here and clear!

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Fuglybumpkin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Liliana S, Reputation Manager at Occidental Cozumel, responded to this review, 11 July 2014
Dear Fuglybumpkin,

Thanks for your review. We're glad you enjoyed your stay with us at the Occidental Grand Cozumel. We sincerely hope to be able to host you again in the near future for yet another pleasant stay, We'll let Abi and Rene know you kindly mentioned them in your review.

Warm regards from Occidental Grand Cozumel,

Liliana S.
Reputation manager
Occidental Grand Cozumel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Colorado City, Texas
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 7 July 2014 via mobile

Hotel Service:
We found the hotel service to be good and responsive to the guests needs. Yes, at times bars and the front desk can be busy, but if you patiently wait all is well and your needs/wants are taken care of as best a possible.

Room Quality:
We arrived at our hotel around 5pm and were immediately checked in, we even got a king-size bed as requested months before our trip, through personal email and our Funjet trip advisor. The rooms/bathrooms are nice, big, and clean. The bed was hard, as most are in Mexico, but we were tired enough every night we didn't notice! We stayed in Room 1525, the 15th building is located in a nice, middle area from everything else at the hotel. A/C was nice and cool.

Beach/Pools:
The beach is one of the best on the island! Fabulous. As long as you get to the beach by 9:00am you will have no problem finding a beach chair/hut. There is an activity pool immediately behind the beach area, very busy throughout the day. Through the mangrove there is a relaxation pool and it was great! There was hardly any one there throughout the day. We would usually stop on our way in from the beach for a quick dip! The chairs there are also comfy!

Food:
The food is like most all inclusive resorts. A different themed food every night, but about the same type of food. When we got tried of eating at the hotel, we ate at Alberto's down the beach and in town twice. The omelets were my favorite at breakfast, delicious. Lunch was always good as well, which is served at a beautiful restaurant on the beach. After coming to Cozumel about 10 times, it seems the amount of food options and variety has decreased, but I can see this being as part of the economy these days, no biggie. *Freddie was our favorite bartender! Very nice!

Entertainment/Activities:
Every night there were shows, that were pretty fun and entertaining if you had nothing else to do.

Overview:
Overall our honeymoon trip to Cozumel was great! It was both of our first time staying at the Occidental Grand, and we enjoyed it! If you aren't laid back, Mexico isn't for you, you just have to go with the flow and enjoy your time on vacation!

Extras:
We both tried scuba diving for the first time and OMG, feel in love with it! If you go to Cozumel and don't at least try diving, you're crazy!
We are already planning our next trip back to dive!

I highly recommend Chucho and Jessica! You will not regret it!

http://chucho-underwater.com

Or visit Facebook page at:
Dive Inn Cozumel

Stayed July 2014, travelled as a couple
Helpful?
2 Thank mrmrsbibb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Liliana S, Reputation Manager at Occidental Cozumel, responded to this review, 11 July 2014
Dear mrmrsbibb,

Thanks for your review. Congratulations on your wedding and thank you for choosing our resort as your honeymoon destination. We're glad you enjoyed your stay with us at the Occidental Grand Cozumel. We sincerely hope to be able to host you again in the near future for yet another pleasant stay of romance and relaxation, cheers!

Warm regards from Occidental Grand Cozumel,

Liliana S.
Reputation manager
Occidental Grand Cozumel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Occidental Cozumel

Property: Occidental Cozumel
Address: Km 16.6 Zona Hotelera Sur | Colonia El Cedral San Francisco Palancar, Cozumel 77600, Mexico (Formerly Occidental Grand Cozumel)
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cozumel
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Luxury Hotel in Cozumel
#11 Spa Hotel in Cozumel
#11 Top resorts Hotel in Cozumel
#14 On the Beach Hotel in Cozumel
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Occidental Cozumel 4*
Number of rooms: 247
Official Description (provided by the hotel):
Only the Caribbean’s most famous reef system could match the beauty and splendor of the Occidental Grand Cozumel, which is exactly why the two exist side-by-side. Located on Cozumel’s gorgeous San Francisco beach, just above the bottomless blue paradise of the Palancar Reef system, you’ll find an authentic-style state that delivers all the luxuries of a private oceanside hacienda. Gourmet dining, bright and airy rooms, nightly music and entertainment, daily sports and beach activities and an on-site spa and salon make the Occidental grand Cozumel the jewel of any Caribbean experience. ... more   less 
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Also Known As:
Occidental Grand Cozumel Hotel Cozumel
Occidental Grand Hotel Cozumel
Grand Cozumel
Grand Occidental Cozumel

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