The resort was great. I went with my husband and two kids, and met his parents, my parents, my sisters and their families. There were 17 of us total. We all booked through expedia. Expedia says they do not charge for changes or cancellations. However to be safe, most of us purchased the travel insurance. Two people were unable to go. One of them had travel insurance. After over 3 and a half hours on the phone, over 4 different phone conversations, no refund is available. I paid 1000 per person for the trip, and am out of luck for the one person that did not go. As far as the resort goes, it was fantastic. The staff was courteous, and helpful. I read some complaints about it being warm in the rooms. Air conditioners can only do so much, and if you go in July, you have to expect it to be warm. The food was what I would expect at the buffets, but the two smaller restaurants had food that was phenomenal! There were activities for all age groups, we travelled with a family from the ages of 5-70, teens included. We are already discussing booking our next family vacation, but will not be using expedia next time.
- Official Description (provided by the hotel):
- Only the Caribbean’s most famous reef system could match the beauty and splendor of the Occidental Grand Cozumel, which is exactly why the two exist side-by-side. Located on Cozumel’s gorgeous San Francisco beach, just above the bottomless blue paradise of the Palancar Reef system, you’ll find an authentic-style state that delivers all the luxuries of a private oceanside hacienda. Gourmet dining, bright and airy rooms, nightly music and entertainment, daily sports and beach activities and an on-site spa and salon make the Occidental grand Cozumel the jewel of any Caribbean experience. ... more less
- Reservation Options:
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- Also Known As:
- Occidental Grand Cozumel Hotel Cozumel
- Occidental Grand Hotel Cozumel
- Grand Cozumel
- Grand Occidental Cozumel