Check-in was smooth and quick although this is the first place I've ever had to give them my passport to copy upon check-in. Had to wear plastic bracelets, which I loathe. We had upgraded to ocean view and found out mid-stay that we had been upgraded again when we checked in, but we were unaware they had done that. Our room (1407) was on the top floor and included a refrigerator, microwave and coffee pot in the mini kitchen. The additional upgrade we received included green fees at the Cozumel Country Club. My husband had planned to play golf once anyway and was pleasantly surprised to find out his green fees were included in the upgrade. Wondered why they didn't mention this when we checked in.
The room was average, bathroom was small with little counter space. We had two standard beds rather than the king we requested but did not ask to be moved. The beds were hard and the pillows lumpy. There was not enough drawer space for clothes. The ocean view rooms have a spectacular view and as others have mentioned, the cruise ships pass by daily. Our television was old and they don't seem to have any cable. Just a few channels, most of which were Spanish language and reception was bad. Not that we watch a lot of television while on a nice vacation, but it is good to be able to tune in to a US channel to see what is going on in the States or maybe see a movie in English.
We have stayed at many all-inclusive resorts in various countries and I have to say, the Melia certainly didn't feel like an all-inclusive at times. First, we always take along our insulated mugs for drinks at the beach. They keep the drinks cold and the sand out of the drink. They also cut down on plastic cup waste at the beach. We were told by the bartender at the pool bar on day one that his "boss didn't like him filling those cups." I explained we used them all the time at other places like the Riu or Dreams resorts and never had an issue. He understood but it was "his boss". It was also mentioned to another couple we were with when they went to fill their cups. The bartender said he would fill them because "his boss wasn't there". I don't know who the boss is, but he needs to rethink his attitude about the mugs. So much less waste of drinks and plastic cups with the mugs. Second, the mini-fridge included 2 each of Tecate, Coke, Diet Coke and water. We asked at the front desk about getting additional beers in our fridge and were told 2 per day is included but we would be charged $3 each for any additional we requested. We also asked about room service. The food is no additional charge, however, there is a $10 per trip room service charge. Also, we had a coffee pot in our room, but no coffee. I asked at the front desk about getting coffee for the pot and they sent a maid up with 2 packets of coffee, 1 caf and 1 decaf. The next day, same routine, had to ask at the front desk and coffee was brought up. On day 3 I left a note and tip for the housekeeper and after that I had a packet of coffee left each day when they cleaned the room.
BEACH MYTH: I have read different explanations for the "dirt" on the Melia beach, specifically that there is a tile outlet coming from the golf course that drains near the beach. I am including with my review a photo of the "dirt". This is not dirt, it is seaweed. I asked our Apple representative about it and he said when there is a northwest wind blowing, it creates this additional seaweed drift to the Melia beach. There were only a couple days where we experienced this seaweed flow during the week we stayed and indeed, there was a strong NW wind.
We stayed at the Melia during the last week of the "low season" and it was very quiet and probably only 40% occupied. On our last full day, there was a huge influx of people and we discovered it was a group of 200 cruisers who had purchased day-passes to the Melia. I've never heard of this but wondered if this was a standard practice for cruise stop resorts.
The food was average at best and there was not the variety I have seen at other AI resorts. The buffet had a theme night each evening - Oriental, Mexican, Spanish, Italian. If you are not a fan of a particular style of food, hopefully you had a reservation at the "nice" restaurant where you could get your choice of beef, seafood or poultry dishes.
I probably would not stay here again, but I do feel like for the price, it was a good value.
Excursion tip: try the Jeep tour which included stops at the Mayan ruins, tequila factory, East shore, lighthouse and crocodile watching. Was a very fun day! Hanndan was an excellent tour guide.
- Official Description (provided by the hotel):
- Welcome to one of the most charming all-inclusive hideaways in the Mexican Caribbean, featuring a long, shallow sugar sand beach perfect for wading or swimming, four restaurants, five bars, and unlimited amounts of fun. This beautiful beachfront resort is directly across the street from the island's premium golf course, Cozumel Country Club, featuring an 18-hole, par 72 championship course designed by the Nicklaus Design Group. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Travel Republic (UK), Melia, Expedia, Hotels.com, Booking.com, Traveltool, S.L.U. and HotelQuickly so you can book your Melia Cozumel Golf - All Inclusive reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Melia Cozumel All Inclusive Golf & Beach Hotel Cozumel
- Melia Cozumel All Inclusive Golf And Beach Resort
- Sol Melia Cozumel
- Cozumel Sol Melia
- Resort Melia Cozumel