My wife and I were getting married in Cozumel and were in Cozumel for 5 nights & 6 days. We planned on spending the first 3 nights at Casita since it was ranked the #1 hotel on TripAdvisor. We then ended our stay in Cozumel at the Cozumel Palace on the last 2 days (after the wedding). It was my wife and I, our 9-year-old daughter, my aunt, and our photographer. The rest of our wedding party stayed at the Hotel Fontan since Casita only had 4 rooms or so. We were looking forward to our stay and to meeting Dan since everyone on TripAdvisor had good things to say about him. We had been emailing each other back and forth in preparation for the wedding guests. Unfortunately, we did not get a chance to meet him as he was away on vacation. Here is how our stay went:
We arrived after our Delta flight to Cozumel got canceled and we were rerouted to Cancun, took the ferry over, and cabbed it over to Casita. We were greeted and given the tour of Casita. It was as expected except for one thing which made me cringe. We were told to not use toilet paper in the toilets. This was not what we were expecting especially for our wedding party. We were told to throw all toilet paper in the garbage because the toilet paper may not flush and that the cleaning lady would get it at 10 in the morning. I voiced my concern about the smell that would leave in the room. We decided to just use the outdoor bathroom if we had to do #2. This was my worst complaint since I found that the other hotels our wedding party booked at did not have this inconvenience. Other than this, everything else was as expected.
Service was personalized! We spoke each night as though I were talking to a relative. I expected the cat, dog, & turtle (the pets onsite). My daughter enjoyed them. A cup of coffee was made each morning. The Perlita seafood restaurant was recommended. So we ate there the first night and were pleased (especially with the Coconut Shrimp & margaritas). They gave us a free margarita for staying at the Casita (nice touch).
Beds were comfortable. Rooms were clean. Service was great. Phone calls and internet connection was free. Location was great (right by the airport and car rental places and in walking distance from local markets). My only complaint was their plumbing issue. If this were corrected, I would stay again and possibly recommend this hotel.
- Official Description (provided by the hotel):
- Casita de Maya is the only hotel within walking distance from Cozumel International Airport, yet far enough to enjoy the quiet splendor of Cozumel. Providing the elite and casual traveler with clean, safe, and comfortable air conditioned accommodations. Our guest can enjoy easy access to Taxi Service, Rental cars, Tours and Island Excursions, conveniently located to fine Local Dining. We provide our Travaler's a unique experience into the real Mexican culture. Now Free Internet/Phone calls to USA/Canada ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Hotels.com, TripOnline SA, Traveltool, S.L.U., Booking.com, Priceline and Evoline ltd so you can book your Casita de Maya reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Casita De Maya Cozumel
- Casita De Maya Hotel Cozumel