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“Worth It, Once Found”
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Excellent
5 reviews
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Overview
Holiday Rental House -
4 Bedrooms, 5 Bathrooms, Sleeps 10
Cozumel, Yucatan Peninsula

Reviews from our community

Excellent - based on 5 reviews
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Reviews from our community

Date | Rating
  • English first
  • Any
English first
English first
Any
English first
Ckktx8
Level 3 Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Worth It, Once Found”
Reviewed 3 June 2014 for a stay in May 2014
1
person found this review helpful

It was quite difficult for both groups who flew in to find the house as there is no sign or street numbers on Casa Santa Pilar. That being said, the hour search was well worth it once walking through the front doors. The pictures on trip advisor and flip key are exactly what you should expect. The house is beautiful, the staff (2-24 hour guards & maid service) was on point, and the pool and beach access was fantastic.
Just a few notes: 1. The bathtub jacuzzi in the master did not have hot water. 2. Even though the property manager was not confident in snorkeling right off the beach out back, we found it to be better than expected. The water straight from the gate is somewhat dark and non-inviting, but the hotel to the left has crystal clear water and a pier you can walk out on (and jump from). There are quite a few fish to see from that point... especially if you feed them. 3. We used the chef service suggested by the 3rd party that manages this property and it was excellent! Chef Emily runs the operation, but Chef Fernando was our personal chef for breakfast and dinner. He did an OUTSTANDING job. 4. If you do have to drive in circles to find the house - don't be afraid to ask the locals in hotel lobbies. They may send you in the wrong directions a few times, but eventually they will get you there.

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: Cleanliness of house
Liked least: Finding the house
Travelling group: Extended Family
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway Families with young children
Large groups
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
warmweath...
Lakeville, Minnesota
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Fantastic Family Vacation”
Reviewed 16 March 2014 for a stay in March 2014
2
people found this review helpful

Casa Santa Pilar was the perfect spot for our family vacation (6 adults and 3 small children). The property was beautiful. The pool and the beach kept the children entertained and the location across from the golf course provided a quick getaway for the adults. The kindness of the on-site employees, and that of Antonio Huerta, the chef we hired, contributed to a fantastic family vacation. We would do it all again.

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: The employees we met
Liked least: The lack of hot water, utensils, and bowls in the kitchen
Travelling group: Extended Family
Your age range 50-64
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway Families with young children
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2 guests
Adults2
Children0
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