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“AN UPGRADE THAT PASSES THE GRADE”

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Royal Level at Occidental Cozumel
Ranked #30 of 53 Hotels in Cozumel
Reviewed 17 June 2013

We’ve just returned home from a week’s stay at the Occidental Grand Cozumel Royal Club and would like to share certain aspects of our experience with those of you who might be considering the OGC Royal Club as your next holiday destination. While we did, upon arrival meet with a booking / accommodation snafu, the problem was quickly resolved by Marcela Gomés, the Operations Manager who, with a great deal of understanding and professionalism, resolved the situation by assigning us to lodging that, by far, surpassed our expectations. Kudos to this wonderful woman who was instrumental in making our stay at this resort a memorable one.

It took us little time to fully realize that the small supplement for the upgrade from the regular OGC to the OGC Royal Club was well worth it. Since the Club is small, it allows for personal service and attention. No need for special bracelets there. You truly feel as a guest at the Club and people greet you by your name. From one day to the next, the waiters at the Club’s restaurant remember your preferences and litterally go out of their way to please you. Even ask for something that’s not on the menu and they’ll prepare it for you. That, to me, is what the Club is all about: you’re not just a room number or an individual with a certain coloured bracelet. You’re a guest!

A few times during our stay, we ventured out of the “reservation” and tried some of the specialties restaurants and were pleasantly surprised. Both The Senora and Los Olives
restaurants proved to be up to the task of meeting the expectations of an international clientèle, and we found the waiters to be both attentive and knowledgeable. The food wasn’t bad either!

The only disappointment we came across was at the buffet La Poseda. This restaurant is not part of the Club and belongs to OGC. This is not a friendly place. The greetings are cold and mechanical. The air conditioning is insufficient. The food choices are very limited. Even the lighting is inadequate. This is not a place where you want to linger for any length of time. You eat and out you go. It’s a shame that management turns a blind eye to this sore spot in an otherwise pretty fabulous place.

The Mexican hacieda architecture is wonderful and the various areas on the property are spotlessly clean. Here, I’d like to express heartfelt kudos to the great unsung heros of this resort: the gardeners and groundskeepers. Thanks to them, you feel as if you were in a well tended botanical garden: the lawns are manicured and the trees and shrubs are of gigantic proportions, quite an unforgettable sight for Northerners like ourselves.

My wife and I would return there in a heartbeat.

  • Stayed: June 2013, travelled as a couple
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2  Thank andred846
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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150 - 156 of 346 reviews

Reviewed 4 June 2013

After an air conditioner issue in the standard room, we bumped up to the Royal Club. This was absolutely the best decision! Margarita and Monica at the concierge desk were incredible. They always greeted you with a smile and seemed eager accommodate our every need. Tomas and Adrian at La Carreta made each meal a spectacular event with the presentation of incredible food. I am allergic to dairy and they made every attempt to accommodate that. When you stay at the Royal Club you gain the concierge service, wi fi, an additional restaurant, and an additional pool.

The spa was a delight. It was small but very efficient and clean. Erika was an absolute sweetheart as well an incredible massage therapist. The aromatherapy massage I received was one of the best experiences that I have had. It was relaxing and therapeutic.

We also dined at the Mediterranean restaurant, Mexican restaurant, the pizzeria, and the beach buffet. The staff work very hard to make your vacation enjoyable.

The beach and pools were clean and well maintained. However, I think their pool bar is understaffed. The mixologist works very hard and is very gifted but frequently had a 10 minute wait in line for a cocktail. It was also a real treat to snorkel from the beach and see a wide variety of fish as well as Lola, the resident barracuda. I had read about her online but seeing her in person was a fantastic experience.

One night we walked down the beach to enjoy a seafood dinner at Alberto's. They had a live band the night we were there. Our group had a great time, a phenomenal dinner, and no one left thirsty. The Mango Margarita was a dessert in a cup!

This was our 3rd visit to Cozumel, the first to Occidental Grand Royal Club. I hope to return to the Royal Club. I love Cozumel and I love the people of Cozumel! Everyone was very eager to make our vacation a wonderful experience.

  • Stayed: May 2013, travelled as a couple
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3  Thank gina s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 June 2013

So this is now our 4th stay at the Royal Club. As usual, we had a wonderful vacation. As mentioned in some of the previous reviews, there are some areas that the hotel could improve on. I will list these at the end of this review. However, the reason I give this resort 5 stars is because of the incredible staff, especially at the Royal Club, but also the rest of the resort. Monica at the concierge desk was wonderful as was the entire staff at the Royal Club restaurant. Always greeted with a smile and hola. It was my wife's birthday and they made a special dinner for us. It was very much appreciated.

This year I found the food to be better than in the previous years. The Royal Club meals were excellent. Impeccable service. The other restaurants were not quite as good (which is one of the reasons we stay at the Royal Club), but still an enjoyable meal. We even had a couple good meals at the buffet. And as always, we really enjoyed the lunches (and margaritas) at the beach restaurant after a morning of diving. Usually a choice of beef, chicken, and fish, along with salad and fresh fruit.

Some improvements I would like to see:
1. Update or repair air conditioning - a bit loud in the rooms
2. Turn up air conditioning in dining rooms for evening meals.
3. Don't subject us to time share people as soon as we arrive.

We will be back for number 5!!!

  • Stayed: May 2013, travelled as a couple
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3  Thank Alangood
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 May 2013

My husband and I just returned from one week at the Royal Club at the Occidental Grand Cozumel. We loved every minute of it. Upon arrival, we were immediately taken by cart to the Royal Club where our check in was processed quickly and efficiently. We thoroughly enjoyed the proximity to the pool and the beach as well as the exclusive restaurant.

Special thanks to Monica at the concierge desk and to Tomas and Adrian at La Carreta and to the cleaning lady in building 21 (unfortunately, I don't know her name). They all provided outstanding service, always pleasant and professional.

This was our second visit to the Occidental Grand and we will definitely return.

  • Stayed: May 2013, travelled as a couple
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1  Thank harmonyandserenity
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 May 2013

I can't believe that there are 18 better hotels on Cozumel. I think many reviewers place their reviews on the Occidental Grand site rather than the Royal Club and this might be dragging down the average score for the Royal Club.

I have three gripes about the place, and they apply to the whole hotel, rather than just to the Royal Club.

1. The air conditioning in the rooms is much too loud, although we did get used to it.
2. The lobby bar is a bit tatty and has a stale smell that seems to linger.
3. Dinner in the buffet restaurant is poor. The food was only warm and the choice was not great. The room is also lacking air conditioning. In our opinion this restaurant is way below the standard at other similar hotels we have visited. Fortunately we only ate there once.

Otherwise, this is a lovely place to go to relax. If you want lots of activities and late night activity, however, this is probably not the place for you.

The Royal Club has a very private feel about it.

Dinner in the a la Carte restaurants was always very nice. The Royal Club restaurant was by far the best, but the other two were pretty good too. The Pizza restaurant has shut.

The staff at this hotel are great, very friendly and always helpful. The stand out service was in the Royal Club Restaurant.

The beach is nice but snorkeling in the sea was a bit disappointing, although we saw a couple of barracuda and some rays. We went on two snorkeling trips, once with the onsite Palancar Diving, and once with Alberto's, which is just along the beach to the South.

Wildlife around the hotel was a real joy too. The turkey buzzards that soar around and occasionally sit on the domes of the buildings; the very chirpy and loud small black birds, and some humming birds too. We also nearly trod on a couple of scorpions, and a couple of snakes, on the path to dinner in the evenings - not threatening, you just need to look where you are going. There was an armadillo that didn't seem to mind a line of us taking flash photos whilst it was digging for food. The best creatures, however, were the many iguanas that laze around the hotel, particularly around the quiet pool, where sometimes they even basked on the sun beds!

Room Tip: Its worth the cost of upgrading to the Royal Club
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  • Stayed: May 2013, travelled as a couple
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1  Thank Mont1e
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 May 2013

The trip started out on a sour note when we checked in. When we made the reservation, we were "assured" that we would have a room with a king size bed.

It didn't.

When we complained to the Royal Club staff, they told us that they have a limited number of king size bedrooms and they can not assure it. The salesman on the phone, on the other hand, had no problem promising it to us. We just moved the nightstand and pushed the beds together to ease the situation.

That was the first, and last, problem.

A short time later, a waiter knocked at the door and brought in 4 full bottles of booze - rum, tequila, scotch and vodka. ( all reasonably good brands). Since my wife likes wine, we asked for a bottle of red wine, which was soon delivered, along with a corkscrew and glasses.

The staff could not have friendlier or more pleasant. The Royal Club restaurant was excellent. We had a group of 8 people and had no problem with reservations, eating there 3 times during the week.

Since it was mid-April, the resort was not overly booked and we never felt crowded in any of the other restaurants. We felt the Mediterranean and Mexican restaurants were just OK, not great. The breakfast buffet was good, with a good selection that changed every day. The lunch at the beach was also buffet style, with hamburgers and hot dogs included.

The rooms are large and comfortable and the grounds are beautiful. The staff is constantly caring for the grounds and it looks it. There are many beautiful iguana in the resort and they allow us to share the place with them.

There are scuba and snorkeling trips that leave from the property.

When they say "all-inclusive", they mean it. When we checked out, after a week of over-eating and over-drinking, we owed nothing.

One note about Cozumel, there is a pirate ship dinner cruise out of the ferry dock in town. Although it's not included ,if you don't take it, your missing a highlite of your trip. It is 3 hours of laughing, drinking and a good dinner.

  • Stayed: April 2013, travelled with friends
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Thank Ira4527
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 April 2013

We stayed at the Royal Club from April 6-20. My expectations were not high, but this resort did exceed my expectations. Our room was clean and comfortable. Nothing fancy but we were in Mexico and didn't expect luxury. The beach was beautiful, always able to find chairs and we normally didn't hit the beach until the afternoon. The first couple of days the water was crystal clear. The wind picked up for the rest of our stay so the water became quite dirty and murky. You can't control Mother Nature so we just made the best of it. The food was fabulous. We ate at all of the restaurants. Only did the buffet two or three times. It was what I expected for a buffet. The Lunch restaurant at the beach served up some great hamburgers and a variety of other buffet style foods. Our two favorites were La Carretta and El Sonora. The food was always delicious and cooked to perfection. The servers were friendly and made our meals enjoyable. Special mention to Arturro from El Sonora and Rogelio, Magorico, Adrian and Tom from La Carretta. Most of our meals were at La Carreta, which was one of the benefits of the Royal Club. Each morning we enjoyed cappicinnos and espressos at La Carreta to start our day. The servers knew exactly what we wanted as soon as we entered the restaurant. The dinners here were out of this world. Small portions, so make sure you order a course from each section, ie. soup, appy, main meal and dessert. And don't forget the Mayan coffee. This is truly an art of the servers at this restaurant. They make the coffee at your table and it is so entertaining to watch. Enjoyed the wildlife at the resort. Many iguanas throughout the property. From our room, which faced the mangrove, we saw a turtle, large crab, armadillo, a small boar and each morning woke to a black bird that made the most incredible sounds. Wifi in the Royal Club was definitely a plus. It was accessed throughout the Royal Section of the resort. Drink service was good. Sometimes had to wait in line for awhile as there was only one bar open by the main pool. Occassionally there was drink service on the beach which I thought was a real nice service. Didn't spend much time at the pools, since we prefer the beach, but they were warm and clean. Didn't take in much of the entertainment, but did enjoy the Disco a couple of the nights. The best part of this resort was the people that we met. The staff was very friendly and we enjoyed talking with them and getting to know them.

Room Tip: Room in the Royal Club on second or higher floor
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  • Stayed: April 2013, travelled as a couple
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3  Thank RobertaC64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Royal Level at Occidental Cozumel

Address: Carretera Costera Sur Km 16.6 Palancar | Cozumel, Cozumel 77600, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cozumel
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Swimming Pool Airport Transportation
Hotel Style:
#9 Luxury Hotel in Cozumel
#14 Spa Hotel in Cozumel
Price Range: £125 - £325 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Royal Level at Occidental Cozumel 4*
Number of rooms: 39
Reservation Options:
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Also Known As:
Royal Club At Occidental Grand Cozumel Hotel Cozumel
Royal Hotel

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