We’ve just returned home from a week’s stay at the Occidental Grand Cozumel Royal Club and would like to share certain aspects of our experience with those of you who might be considering the OGC Royal Club as your next holiday destination. While we did, upon arrival meet with a booking / accommodation snafu, the problem was quickly resolved by Marcela Gomés, the Operations Manager who, with a great deal of understanding and professionalism, resolved the situation by assigning us to lodging that, by far, surpassed our expectations. Kudos to this wonderful woman who was instrumental in making our stay at this resort a memorable one.
It took us little time to fully realize that the small supplement for the upgrade from the regular OGC to the OGC Royal Club was well worth it. Since the Club is small, it allows for personal service and attention. No need for special bracelets there. You truly feel as a guest at the Club and people greet you by your name. From one day to the next, the waiters at the Club’s restaurant remember your preferences and litterally go out of their way to please you. Even ask for something that’s not on the menu and they’ll prepare it for you. That, to me, is what the Club is all about: you’re not just a room number or an individual with a certain coloured bracelet. You’re a guest!
A few times during our stay, we ventured out of the “reservation” and tried some of the specialties restaurants and were pleasantly surprised. Both The Senora and Los Olives
restaurants proved to be up to the task of meeting the expectations of an international clientèle, and we found the waiters to be both attentive and knowledgeable. The food wasn’t bad either!
The only disappointment we came across was at the buffet La Poseda. This restaurant is not part of the Club and belongs to OGC. This is not a friendly place. The greetings are cold and mechanical. The air conditioning is insufficient. The food choices are very limited. Even the lighting is inadequate. This is not a place where you want to linger for any length of time. You eat and out you go. It’s a shame that management turns a blind eye to this sore spot in an otherwise pretty fabulous place.
The Mexican hacieda architecture is wonderful and the various areas on the property are spotlessly clean. Here, I’d like to express heartfelt kudos to the great unsung heros of this resort: the gardeners and groundskeepers. Thanks to them, you feel as if you were in a well tended botanical garden: the lawns are manicured and the trees and shrubs are of gigantic proportions, quite an unforgettable sight for Northerners like ourselves.
My wife and I would return there in a heartbeat.
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- Also Known As:
- Royal Club At Occidental Grand Cozumel Hotel Cozumel
- Royal Hotel