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Royal Level at Occidental Cozumel
Ranked #32 of 53 Hotels in Cozumel
Reviewed 3 February 2014

Great place for a relaxing weekend. We read a lot of reviews before coming here so we were prepared for a few downsides. However, we were pleasantly surprised with everything.

Prior to arrival (one week) I emailed the hotel and ask to make sure we got a king size bed. They took care of it no problem. Room (deluxe) was just fine for us. The rooms are located in a secluded forest that contains all kinds of birds, iquanas, lizards, racoons, coatimundi, and cute little wild pigs scampering about.

When we arrived we made it clear up front that we did not want a free gift, tour or to endure a sales pitch. It worked, they never said a word to us. Just nip it in the bud when you get there and you'll be fine.

Lots of choices for eating, you can pretty much eat from morning until midnight at the various restaurants and buffets. Two of the nicer restaurants require reservations, make them when you first get here. You can't make a reservation until you arrive at the resort. Also, there's a place called Alberto's 1/2 mile up the beach that specializes in fresh lobsters. They are a bit pricey ($38 - $60) depending on the size. But you are served right on the beach with tiki lamps which was awesome. You can take a free cab back or simply walk back.

The staff was excellent. We interacted with about 30 different people and they were all very nice and helpful. There's was one guy in the Mexican restaurant that was kinda grumpy but that's it.

Nice beaches and crystal clear blue water. There are plenty of beach chairs but we would recommend getting there early to get a good spot. Lots to do on the beach, snorkeling, games, activities, bars, kayaking, etc. Some of these things require extra money.

Room Tip: Building 16 is very convenient to everything and very secluded.
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  • Stayed: January 2014, travelled as a couple
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3  Thank Ken r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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128 - 134 of 338 reviews

Reviewed 20 December 2013

This was our 5th consecutive year visiting the Occidental Grand and we wouldn’t hesitate to return again.

The first word I can think of to describe our visits to the Royal Club has been consistency and, in our opinion, much of this can be attributed to the Manager, Nelly Baas. She is very prompt and helpful in responding to any emails in advance of arrival and instrumental in assuring anything you need is available during our stay. Her pleasant manner make our visits to the Royal Club a little bit like “coming home” and we honestly couldn’t imagine a visit without seeing her smiling face.
All of the positive points made in my previous reviews still hold true and that’s one of the things that keep drawing us back…….no disappointment! The resort grounds and facilities, the beach, the staff ; all great.

We had breakfast once at La Posada buffet and it was fine but a bit busy and noisy.
Many of our lunches were at the Beach Buffet to take advantage of the amazing views and always found the food to be very good, especially the fish.
We had dinners at the Sonora Grill and Los Olivos and enjoyed our meals at both.
Otherwise, we took full advantage of the Royal Club and had most of our meals at La Carreta. Not only were the meals outstanding, but the service we received from Tomas and Adrian was excellent. They consistently went “over and above” to serve us and, again, make us feel at home!

During all of our previous visits, we had used Dive Palancar, the on-site dive shop. However, the day we arrived was their last day at the resort and Pro Dive moved in to set up shop during our stay. While we missed seeing the usual faces from Dive Palancar, Pro Dive seems to be setting up a very professional operation at the resort.

The only other thing that seemed different during this stay was what seemed to be an increase in time-share presence. We’ve always seen them around the resort but we noticed many more “tours” being conducted this year than ever before. While it had no negative impact on our stay (they haven’t bothered us since our first year there and a firm “No Gracias”), the increased activity around the resort was certainly noticeable to us.

No need to go into further detail about everything I’ve covered before in previous reviews, it all still stands and this resort continues to be our favourite. Mainly due to the outstanding staff!

We completely enjoyed yet another excellent visit to the Royal Club and would certainly not hesitate to recommend it to anyone.

Room Tip: The Royal Club is well worth the upgrade
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  • Stayed: December 2013, travelled as a couple
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2  Thank NovaScotiaNick44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 December 2013

This place sucks the big one. Whatever you do, do not go to the free gifts, tickets, whatever they offer for free 90 minute presentation. This presentation can take hours. Stay away from these people trying to get u to buy into their vacation club. It is a total rip off. You can book your own vacations for way less. They use strong armed tactics. Don't fall for their lies. Before u even book this place, look at the reviews and how many people have fallen for this vacation package and how sorry they are now. Stay away from their free drinks. Don't even Go. Not just one salesman attacks you but four or five. The place is ordinary and an $18 dollar one way to were the action is, downtown, all the shops, Jimmy Buffet Restaurant, all the restaurants and-all the fun. Their food is awful, same with the drinks and the beds r hard.

  • Stayed: November 2013, travelled with friends
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2  Thank Sucker2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 November 2013 via mobile

We are just wrapping up a 4 night stay at the Royal Club and it has been a delightful vacation! The weather has not cooperated (rainy) and this has led to some flooding and general waterlogged facilities but we can roll with that pretty easily.

We came here to dive and the onsite dive shop and distance to the dock cannot be beat. It is just really easy. I have reviewed Dive Palancar separately so I will just note here that they are great.

The Royal Club amenities are nice but I can argue that the additional price is not worth the extra cost. I sat at the club pool once and ate at the club restaurant twice. But we could easily have been happy with the main resorts amenities just as well.

The buffet was delicious for breakfast (made to order omelets were great) and the beach club for delicious was convenient for in between dives. All of the a la carte restaurants were very good but Los Olivos was our favorite- Laura is an absolute superstar and took the best care of us!

The club concierge was hit or miss- Nelly was super, Ricardo not so much. It would be nice if it appeared he gave a s?%* about the job he was doing- I never got that impression. Unfortunately he was who we interacted with the most.

We will definitely return here to dive and staying at the Grand Occidental would be a no-brainer.

Stayed: November 2013, travelled as a couple
1  Thank jillsousa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 November 2013

We have just returned from our seventh consecutive trip to the Occidental Grand Cozumel and this is our second stay at the Royal Club. The staff at the Occidental are outstanding and have always gone above and beyond to make are stays enjoyable. It is a joy to see the same staff members at the Occidental year after year. The food and service at the RC restaurant was excellent. The daily breakfast is severed to order with fast service to allow us to easily make our scheduled early morning dive trips. We enjoyed Los Olivos and the Sonora Grill as well during our stay. The three restaurants provided a great variety in menu choices. Lunches were at the Beach Club and the La Posada where the buffets menu changed daily but always included a great and abundant choices. We found the soups to be outstanding. I am embarrassed to report that I have gained 5 pounds during our week stray.
The ground of the resort have never been prettier. We saw work crews quieting performing maintenance to the resort rooms daily during our stay. This diligence to upkeep highlights why the rooms have always been in such good repair. We enjoyed four days of diving on this trip and the ease of access to the reefs as always been a great influence on our continued choice to stay at the Occidental Grand.

  • Stayed: November 2013, travelled with family
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1  Thank Ozarksdiver1991
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 October 2013

This hotel has the most wonderful dive shop a few feet from the beach restaurant with the most experienced, friendly, polite employees. Best prices we found for the scuba trips we needed.
We enlisted the personal help of Mateo to be our guide for our two trips last week and sure had the most enjoyable time! The Royal CLub upgrade was a wise choice as we had our own private restaurant for the five days we stayed. The menu didn't change while we were there, but the food was great and the presentation was exceptional! We asked for Mexican coffee and got such a fiery show! The buffet restaurant was mediocre, and left a bit to be desired. But, the lobby bar and the beach bar were more than adequate, and the bartenders were always wearing a smile and willing to please. Housekeeping was exceptional and prompt. We had more than enough clean towels each day and clean sheets daily as well. Lovely 'towel creations' on the bed each afternoon. Cute. We chose this hotel for the opportunity to scuba dive and snorkel and could do both from the beach if we wanted to. The water was very clear and the snorkeling was great. Good fish and stingray activity in the seaweed beds to entertain us. The was was very smooth and when we went out in the dive boats, the sea was lovely. No choppy wave activity. Realizing that this is their low season, we didn't find anything missing. The pools were clean and well maintained and the grounds were kept meticulously in spite of the 40-50% capacity. We would go again!

Room Tip: By all means, upgrade to the Royal Club. Might be the only place for free internet connection and b...
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  • Stayed: October 2013, travelled as a couple
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2  Thank StLouisMaureen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 October 2013

We had another great trip to Cozumel and to the Occidental Grand. The food and service was great and the price was excellent. The food in the Royal Club restaurant was outstanding and the service was friendly and good. The Royal Club concierge provided friendly and helpful service. If I needed any help on reservations or calling local dive shops they were happy to make the call. The property is secluded and quiet with lush gardens. The Occidental Grand has a beautify beach and the ocean is easy to swim and snorkel in. Several of the other hotels that we have stayed at on Cozumel have beaches that can be rocky and harder to get into the Ocean or have stronger currents for swimming in. The beach has lots of Palapas to hang out under. The rooms are nice and clean and most important the A/C works! It is a beautify jungle atmosphere in the walk ways. When we go in Sept and October the hotel has a much lower occupancy if you don't mind occasional rain. Make reservations at the Mediterranean Restaurant and Steak House Restaurant right when you get there. If you are a diver dive w/ Aldora Divers. They dive w/ Steel 120 tanks and have fast boats. The resort is at the south side of the island near all of the best dive spots which are only 10 to 15 minutes away. The down town is about 15-20 minutes away by Cab.

Room Tip: There is no elevator, so if you don't want to go up stairs book a 1st or 2nd floor. The 3rd fl...
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  • Stayed: October 2013, travelled with friends
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Thank Bob T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Royal Level at Occidental Cozumel

Address: Carretera Costera Sur Km 16.6 Palancar | Cozumel, Cozumel 77600, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cozumel
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Swimming Pool Airport Transportation
Hotel Style:
#10 Luxury Hotel in Cozumel
#14 Spa Hotel in Cozumel
Price Range: £136 - £317 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Royal Level at Occidental Cozumel 4*
Number of rooms: 39
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Also Known As:
Royal Club At Occidental Grand Cozumel Hotel Cozumel
Royal Hotel

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