We stayed at Secret's Aura in Cozumel from December 29 to January 5, 2013. Resort was very clean along with it's beach. Rooms were fantastic. Had a swim up room which I would recommend highly. Even had a bed outside on the patio of our room near the water. Housekeeping did a very good job cleaning our room daily and leaving extra water for us. However don't take anything out of the room because it is never replaced. Took a coffee cup to the restaurant in the morning and never got another one. Asked room service for a cup and said he couldn't bring one to me. Ha. So I used a glass for my coffee in the morning. My husband is a diver and went on 2 tank dives every morning with the dive shop on property. Said it was terrific. Basically drift dives. Turtles, moray eels, lobsters and of course your basic fish. Service at bar was ok. Nothing out of the ordinary . Waiters by the pool so so. As for the service in the restaurants now that is something else. The Portifino at the sister property Sabor was terrific. Very good food and service. Same for the French restaurant at the Aura. Very good food and service. The other 2 restaurants, Windows and Oceana. are less desirable. Takes forever to order your meal and be served. Waited 2 hours on New Years Eve to be served our dinner which was cold. Nothing like cold rack of lamb. ugg. People were walking out disgusted with the service. I told the front desk of the experience we had and she asked me to write it down and would give it to the Manager. Ha. Didn't hear a thing from them. Only ate breakfast at these 2 restaurants and lunch once. Ate at the Sabor buffet one day for lunch not bad. Room service was okay. Waited about half hour or so. But don't order the steak from room service. You could wear it for shoes. Too tough. Had to bring my own bags down to the lobby the day we checked out. Called for bell men and waited over half a hour without a no show. Then when we hit the lobby with bags they ran over to us to help. Didn't need it then. When taxi was called they ran to load bags into taxi. Waited for a tip. Think not Senor. Had a massage at Spa at the Sabor. Very good. However, they told us they would give us a 15 percent discount and when I checked out, they charged me full price. Could not stay to argue because my taxi was waiting and I had already wasted a half hour waiting for bell men. I think there is a communication problem with the employees and the guests. It should be mandatory that they speak and understand English well. That was one of the biggest problems. Wrote a letter to Hotel complaining and they said they would get back to me. That was a week ago. Still have not heard from them. I would have to think twice about going back to Aura. The Sandals line of resorts would never put you through this.
- Official Description (provided by the hotel):
- In a perfect blend of luxury and excitement, Secrets Aura Cozumel is the ultimate adults-only, all-suite resort located on the island of Cozumel. Sitting just 12 miles off the coast of Mexico’s Yucatan Peninsula, Secrets Aura has it all. Bask in a world of Unlimited-Luxury® while staying in one of 266 contemporary, stylish non-smoking suites complete with private terraces or swim-up access, stunning views, 24-hour room service, daily refreshed minibar and more. For added luxury, guests can upgrade to the Preferred Club and enjoy additional amenities and inclusions. The experience continues with limitless gourmet dining at gourmet restaurants plus 24-hour dining options allow guests to devour late night bites at the Coco Cafe or stay in and order room service all without reservations and top-shelf spirits at three bars and lounges throughout the resort. Light up the night with live nightly entertainment and activities. Or enjoy land and water sports, three sparkling pools, live entertainment with pool and beach wait service throughout the day. Dive into the Caribbean at nearby world-renowned dive sites; explore the natural wonders of the second largest coral reef system in the world, the Mesoamerican Barrier Reef System. Learn to dive deep with the help of the fullservice, on-site dive operator, Dive House. Indulge in specialty treatments at the Secrets Spa by Pevonia®, located right next door at Sunscape Sabor Cozumel, the most complete spa on the island, or simply spend time with the ones you love. Secrets Aura Cozumel – Light. Luxury. Love. ... more less
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- Also Known As:
- Aura Cozumel Grand Hotel Cozumel
- Wyndham Cozumel
- Cozumel Wyndham