After hearing rave reviews about the Secrets brand my husband and I decided to celebrate our anniversary at Secrets Aura. Upon arrival the staff was very friendly and we had high hopes. Unfortunately, those hopes were dashed when we were taken to our room. The room had the overwhelming stench of mold and hadn't been cleaned very well. In fact, there was black mold all over the place, stains all over the white couch, sticky drink rings on all the tables, something splattered on the alarm clock and mirrors, no light bulb in the bedside
lamp, and dirty faucets.
Now...my husband and I are not people who usually complain. We don't send back a meal if it isn't to our liking and we generally go with the flow. In this case though, there were so many things wrong. There was a day where housekeeping didn't show up. We had no toilet paper or tissues and had to call three times to get a response. My husband even brought the housekeeping manager into our room to show him the deficiencies. It did no good and the room was never really cleaned. All the in-room drinks were bottles without twist off tops. We asked if there were bottle openers and were told they didn't have any. There was trash laying all over the property and things were generally in disrepair.
There are; however, some good things about this property. 24 hour room service is great and for the most part the staff is very friendly, especially Francisco at Windows. The swim-up suites are novel and the watersides to the tiki bar were fun. The beach and ocean were beautiful and snorkeling was amazing.
Overall this wasn't the worst place I've ever stayed and I've traveled all over the world. And honestly, if we hadn't spent thousands on this vacation it wouldn't seem so bad. For the money it's totally not worth it and almost every other guest we spoke with felt the same way. This place has a lot of potential but still has a long way to go before it's truly a luxury resort.
- Official Description (provided by the hotel):
- In a perfect blend of luxury and excitement, Secrets Aura Cozumel is the ultimate adults-only, all-suite resort located on the island of Cozumel. Sitting just 12 miles off the coast of Mexico’s Yucatan Peninsula, Secrets Aura has it all. Bask in a world of Unlimited-Luxury® while staying in one of 266 contemporary, stylish non-smoking suites complete with private terraces or swim-up access, stunning views, 24-hour room service, daily refreshed minibar and more. For added luxury, guests can upgrade to the Preferred Club and enjoy additional amenities and inclusions. The experience continues with limitless gourmet dining at gourmet restaurants plus 24-hour dining options allow guests to devour late night bites at the Coco Cafe or stay in and order room service all without reservations and top-shelf spirits at three bars and lounges throughout the resort. Light up the night with live nightly entertainment and activities. Or enjoy land and water sports, three sparkling pools, live entertainment with pool and beach wait service throughout the day. Dive into the Caribbean at nearby world-renowned dive sites; explore the natural wonders of the second largest coral reef system in the world, the Mesoamerican Barrier Reef System. Learn to dive deep with the help of the fullservice, on-site dive operator, Dive House. Indulge in specialty treatments at the Secrets Spa by Pevonia®, located right next door at Sunscape Sabor Cozumel, the most complete spa on the island, or simply spend time with the ones you love. Secrets Aura Cozumel – Light. Luxury. Love. ... more less
- Reservation Options:
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- Also Known As:
- Aura Cozumel Grand Hotel Cozumel
- Wyndham Cozumel
- Cozumel Wyndham