This was our first trip to Cozumel and I was pretty excited from looking at the pictures of the resort. I expected it to be pretty awesome and was unfortunately disappointed by what we found.
Overall it was a mixed bag in line with other recent reviewer's experiences - the rooms were in disrepair (our towel rack was coming off the wall, sink was cracked and the room was moldy and smelled like a very wet basement). The room was clean but service was very spotty. Some days it was awesome, some days poor - I sort of expected more consistency at an all inclusive - my mistake. Isabel, Mario, Vicky and Julio down at the pool are great and all of the other staff we encountered seemed really friendly so that's good at least. Food was ok but also all over the place as far as taste, temperature, arrival time, whether it was what you ordered and so on. For example, at dinner one evening we had our waiter drop off our main courses and then disappear. We ended up just leaving after about 30 minutes since no one else came over either.
The beach and snorkeling by the shore was great and the pools were good (and clean) but the construction was constant and the property looked like it still needed a lot of work to become what it's advertising itself as - definitely not a 5 star resort. The Sky Bar and meeting areas appeared to be closed so really the only bar open after 10 pm was Desires which also smells really musty. We won't be back.
- Official Description (provided by the hotel):
- In a perfect blend of luxury and excitement, Secrets Aura Cozumel is the ultimate adults-only, all-suite resort located on the island of Cozumel. Sitting just 12 miles off the coast of Mexico’s Yucatan Peninsula, Secrets Aura has it all. Bask in a world of Unlimited-Luxury® while staying in one of 266 contemporary, stylish non-smoking suites complete with private terraces or swim-up access, stunning views, 24-hour room service, daily refreshed minibar and more. For added luxury, guests can upgrade to the Preferred Club and enjoy additional amenities and inclusions. The experience continues with limitless gourmet dining at gourmet restaurants plus 24-hour dining options allow guests to devour late night bites at the Coco Cafe or stay in and order room service all without reservations and top-shelf spirits at three bars and lounges throughout the resort. Light up the night with live nightly entertainment and activities. Or enjoy land and water sports, three sparkling pools, live entertainment with pool and beach wait service throughout the day. Dive into the Caribbean at nearby world-renowned dive sites; explore the natural wonders of the second largest coral reef system in the world, the Mesoamerican Barrier Reef System. Learn to dive deep with the help of the fullservice, on-site dive operator, Dive House. Indulge in specialty treatments at the Secrets Spa by Pevonia®, located right next door at Sunscape Sabor Cozumel, the most complete spa on the island, or simply spend time with the ones you love. Secrets Aura Cozumel – Light. Luxury. Love. ... more less
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- Also Known As:
- Aura Cozumel Grand Hotel Cozumel
- Wyndham Cozumel
- Cozumel Wyndham