We went with another couple and had 2 other couples from Chicago surprise us while we were there. We had all met at Secrets in Huatulco last November. This resort is definitely not up to the Secrets brand. We have stayed in Huatulco, The Vine and Silversands. All much better than Secrets Aura Cozumel. First off I will say we had a nice ocean view room building 10 on the main floor-so easy access to pool and beach and nice and quiet. I loved the fact that the bedroom was separate from the rest of the room but that's about it. The room is very tired and worn. There was a lot of rust in the shower and the hand nozzle didn't work. The overhead shower was so weak that it took forever to wash your hair. The furniture is very dirty and the room smelled of must/mold. We didn't ask to move because we heard people moving 3 times and things were no better and since we liked our location we sucked it up because we don't spend a lot of time in our room. The pool outside our room was clean for the most part-it will never be perfect thanks to people rinsing their feet off in it instead of at the tap. Towels were hit and miss and you never knew when they would be brought out and they always ran out. Very frustrating when you are up early and sitting at the pool in wet chairs. The food was ok but nothing fabulous. The breakfast buffet was below standards and the bacon was uncooked. At lunch at Windows/Oceana service was slow and the food was cold. We had to ask several times for it to be hot. Dinners were ok but not consistent. Because of limited menu you would order the same thing a couple of times and it wouldn't be consistent. Several people in our group got sick from the food and to me that is unacceptable in this day and age when you are going to a so called high end resort. There is no excuse for it. Out of 10 people we went with 8 got sick and those are only the ones we know about. This resort in 2 years might be nice but we would never go back. I enjoyed going to Cozumel and touring around downtown and on the eastern side-they were the highlites of our trip. I think you see so many mixed reviews on here because Diver's think Secrets is 5 star because many places they go to dive don't usually offer that type of hotel. For people who do travel a lot and are used to 5 stars-this is not the resort to go to. On a positive note I will say the staff are excellent for the most part. We were told we would get Coors Light and unless we paid money to the server it was difficult to obtain. It shouldn't be like that. If you have it you have it. We are always good tippers so that isn't a problem. But the waitress would go in and come back and say no coors light and then we would go in and show some money (each day I might add) to get the beer. We ended up going into town and spending $50 and getting it for our room. This should not be necessary when they have it onsite. If you are booked to go I would recommend a little place called Lobsteria off the beaten path downtown. We had the best meal ever there and the owner treated us like gold! Thanks to the bellman who recommended it to us. We were going to go to a different one but we wanted to be downtown. Justine the concierge was also fantastic and would do whatever she could to make things right. Problem is she can only do so much with what she has available to her. Personally if you want luxury I would go to a different Secrets like The Vine or The Royal or Excellence in Cancun.
- Official Description (provided by the hotel):
- In a perfect blend of luxury and excitement, Secrets Aura Cozumel is the ultimate adults-only, all-suite resort located on the island of Cozumel. Sitting just 12 miles off the coast of Mexico’s Yucatan Peninsula, Secrets Aura has it all. Bask in a world of Unlimited-Luxury® while staying in one of 266 contemporary, stylish non-smoking suites complete with private terraces or swim-up access, stunning views, 24-hour room service, daily refreshed minibar and more. For added luxury, guests can upgrade to the Preferred Club and enjoy additional amenities and inclusions. The experience continues with limitless gourmet dining at gourmet restaurants plus 24-hour dining options allow guests to devour late night bites at the Coco Cafe or stay in and order room service all without reservations and top-shelf spirits at three bars and lounges throughout the resort. Light up the night with live nightly entertainment and activities. Or enjoy land and water sports, three sparkling pools, live entertainment with pool and beach wait service throughout the day. Dive into the Caribbean at nearby world-renowned dive sites; explore the natural wonders of the second largest coral reef system in the world, the Mesoamerican Barrier Reef System. Learn to dive deep with the help of the fullservice, on-site dive operator, Dive House. Indulge in specialty treatments at the Secrets Spa by Pevonia®, located right next door at Sunscape Sabor Cozumel, the most complete spa on the island, or simply spend time with the ones you love. Secrets Aura Cozumel – Light. Luxury. Love. ... more less
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- Also Known As:
- Aura Cozumel Grand Hotel Cozumel
- Wyndham Cozumel
- Cozumel Wyndham