Anyone rating this a 4 or 5 star obviously do not get out enough
When I say stay away from this one. I recommend that you do not visit this secrets my wife & myself have stayed at Secrets the Vine, Secrets Huatulco, Secrets Silver Sands. We were traveling with three other couples their synopsis is the same. We checked into our room around 3 in the afternoon
This trip by far was the most disappointing trip to Mexico. We travel to Mexico 3 to 4 times a year stay away from Secrets Aura. I had read some of the reviews before leaving and they were not very good, however, I came in there with an open mind. It basically stopped after I checked into the room.
We were in a suite where the bedroom was seperate as you walk in the door room 1011. The washrooms were disgusting. You could barely get water come to the shower head it was like a sprinkle. The nozzle handle part of the shower did not even work. We had asked for our light bulb to be changed in the washroom they did but that lasted for about a half a day so I believe the light was shorted out. The shower the most disgusting thing I have ever seen all the clamps were rusted the shower look like it had mould going up the wall the corners the drain was disgusting. The room living area had a sectional that was so soiled we wouldn't even sit on it without a towel there were two flatscreen TVs in the room one of the bedroom one of the living area which did not work the one in the bedroom worked
The beach is beautiful the water is crystal blue this is a divers resort. The staff are very accommodating but once again most of our trips of been to the Riviera Maya Cancun they do have it together on the other side of the water The breakfast buffet was set up outside under a Terrace between the two restaurants and the cold part of the buffet was set up inside one of the restaurants. The breakfast at most was mediocre to get some hot food in the morning was kind of impossible, unless you ordered a fresh omelette to be prepared right away The lunch in the restaurants was okt but if you do have lunch please stipulate you want hot food We sent our food back on several occasions asking for to get heated up. If you're with other friends it's best just to take separate tables unless you have two hours for lunch kudos to Bordeaux restaurant and the staff, they are amazing the food was pretty good. I would like to give special thanks to Miriana the hostess in the morning and at lunch she runs her Butt off and doesn't stop and always smiles great job.
We are off to excellence in Cancun in January and Secrets the Vine followed up by blue diamond resort Riviera Mayan in February will keep you posted
- Official Description (provided by the hotel):
- In a perfect blend of luxury and excitement, Secrets Aura Cozumel is the ultimate adults-only, all-suite resort located on the island of Cozumel. Sitting just 12 miles off the coast of Mexico’s Yucatan Peninsula, Secrets Aura has it all. Bask in a world of Unlimited-Luxury® while staying in one of 266 contemporary, stylish non-smoking suites complete with private terraces or swim-up access, stunning views, 24-hour room service, daily refreshed minibar and more. For added luxury, guests can upgrade to the Preferred Club and enjoy additional amenities and inclusions. The experience continues with limitless gourmet dining at gourmet restaurants plus 24-hour dining options allow guests to devour late night bites at the Coco Cafe or stay in and order room service all without reservations and top-shelf spirits at three bars and lounges throughout the resort. Light up the night with live nightly entertainment and activities. Or enjoy land and water sports, three sparkling pools, live entertainment with pool and beach wait service throughout the day. Dive into the Caribbean at nearby world-renowned dive sites; explore the natural wonders of the second largest coral reef system in the world, the Mesoamerican Barrier Reef System. Learn to dive deep with the help of the fullservice, on-site dive operator, Dive House. Indulge in specialty treatments at the Secrets Spa by Pevonia®, located right next door at Sunscape Sabor Cozumel, the most complete spa on the island, or simply spend time with the ones you love. Secrets Aura Cozumel – Light. Luxury. Love. ... more less
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- Also Known As:
- Aura Cozumel Grand Hotel Cozumel
- Wyndham Cozumel
- Cozumel Wyndham