For those of you who have experienced Secrets resorts in the past, stay away from this one. My wife and I visited Secrets Aura for a week starting 2/15/14. We have visited several other Secrets in the past (in fact we were married at Secrets Capri) and have found them to be five star facilities. The Aura property is old and has seen some rough days. I do not know what corporate entity owns the Secrets brand but they have made a terrible mistake in branding this one before it was ready. The exterior of the main complex is looking shoddy and the junior suite (preferred club swim-out) has seen better days. The sectional couch had been stained in the past and obvious attempts to clean in were not successful. Some of the wood in the bathroom had been gouged with resulting poor quality patching and painting. The sliding closet doors were difficult to operate and the handle on one of the doors was broken. If this were a visitors first experience at a Secrets property they would be very reluctant to take a chance on another.
The dining experience was all over the map. The French themed restaurant was excellent but you'd better be in line when it opens otherwise you will not eat for another hour and a half. The Windows restaurant was very good and Oceana was also pretty good. Stay away from the Portofino at the neighboring property. It didn't even measure up to a mediocre college cafeteria.
The beach experience is poor as you cannot wade in the ocean; the bottom is very rocky and sharp. The sand in this location is course as in the type used for mixing concrete. There are not enough beach chairs and if you wish to have a nice location with shade you must be there with your towels and such at 5:00 AM to reserve your spot. The first morning I did this I returned to the spot at a little after 7:00 AM to find my things tossed aside and my towels taken and a woman in the spot I had reserved. She immediately blamed her husband. I found out from another nearby couple that was the third time during the week they had been seen doing that. Without detail I will tell you that I took care of the situation on my own.
Finally the staff, especially the servers. They do not have enough help and I've never seen a group of servers work so hard to please the guests. Their attitudes were excellent and did everything they could to ensure your pleasure. At times they were actually running to keep up. It was only through their efforts that I gave Aura a three star rating.
I voiced no complaints to the management of the hotel as, frankly, the deficiencies were not anything they could remedy in a short time. The issues are at a corporate level and again I do not understand why they put the Secrets Brand on this place at this time. It is, at least, a couple of years away from being ready, assuming they continue to work on the facility.
Finally, be very aware of Apple Vacation ratings on this and other brands as they have a corporate interest in this and other properties.
- Official Description (provided by the hotel):
- In a perfect blend of luxury and excitement, Secrets Aura Cozumel is the ultimate adults-only, all-suite resort located on the island of Cozumel. Sitting just 12 miles off the coast of Mexico’s Yucatan Peninsula, Secrets Aura has it all. Bask in a world of Unlimited-Luxury® while staying in one of 266 contemporary, stylish non-smoking suites complete with private terraces or swim-up access, stunning views, 24-hour room service, daily refreshed minibar and more. For added luxury, guests can upgrade to the Preferred Club and enjoy additional amenities and inclusions. The experience continues with limitless gourmet dining at gourmet restaurants plus 24-hour dining options allow guests to devour late night bites at the Coco Cafe or stay in and order room service all without reservations and top-shelf spirits at three bars and lounges throughout the resort. Light up the night with live nightly entertainment and activities. Or enjoy land and water sports, three sparkling pools, live entertainment with pool and beach wait service throughout the day. Dive into the Caribbean at nearby world-renowned dive sites; explore the natural wonders of the second largest coral reef system in the world, the Mesoamerican Barrier Reef System. Learn to dive deep with the help of the fullservice, on-site dive operator, Dive House. Indulge in specialty treatments at the Secrets Spa by Pevonia®, located right next door at Sunscape Sabor Cozumel, the most complete spa on the island, or simply spend time with the ones you love. Secrets Aura Cozumel – Light. Luxury. Love. ... more less
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- Also Known As:
- Aura Cozumel Grand Hotel Cozumel
- Wyndham Cozumel
- Cozumel Wyndham