Just got back from a trip with my daughter. As a beginner SCUBA diver, I was going primarily for the diving experience and for a relaxing vacation. The "communication" (or lack thereof) within the property was disappointing. We should have been placed in a "preferred" room, but that didn't happen. By the time we realized it, it wasn't worth moving. However, our first room had a horrible odor to it, so we got moved a couple of doors down and the room was fine. I left a note for the mini-bar attendant requesting more water, and that was honored promptly. Of course, the mini-bar was restocked only one time after that, which was disappointing. The biggest disappointment, however was the food service. On one occasion, we walked out after having waited over an hour for our burgers to be served. On another occasion, I was seated for lunch, and the hostess took my drink order but never brought it to me. After a 15-minute wait, and seeing two other parties get seated and served, I stormed out. I complained to the Chief Concierge, Nelly, who offered some items for compensation (a spa treatment for my daughter and a free dive for me). I greatly appreciated that Nelly did not get defensive but seemed truly concerned. I happened to see her again as we were checking out, which I did while we were waiting (again) for our lunch to be served. The resort was not busy at all - I really don't know why the food service was so poor. The one exception was the Bordeux Restaurant, where the food was very good and our waiter, Giocornado, was excellent.
There were some good points, though. The "preferred pool" was very nice and relaxing. We met some nice people there and it was fun to hang out with them. The diving is amazing! I went on 6 dives with The Dive House, the operator at the resort. Special kudos to Luis, the "contact person" on site. He understood that I was a beginner and made sure that I was on dives with people of similar experience and he got me on dives at times that I wanted to go. The Dive Masters that I was with, Humberto, David, Keeko, and Victor were all excellent!! Saw a huge moray eel on my first dive, and subsequent dives had nurse sharks, barracuda, lobster, more eels, and a few sea turtles. Absolutely amazing!
In the reception area, Rafael Gomez was a huge help in getting us situated with issues we had. Very nice gentleman!
If/when I return to Cozumel, I honestly don't know if I would stay here again, even though I have "ties" to AMResorts. Hopefully future reviews from travelers will be better, and i'll have more confidence in them than I do right now.
- Official Description (provided by the hotel):
- In a perfect blend of luxury and excitement, Secrets Aura Cozumel is the ultimate adults-only, all-suite resort located on the island of Cozumel. Sitting just 12 miles off the coast of Mexico’s Yucatan Peninsula, Secrets Aura has it all. Bask in a world of Unlimited-Luxury® while staying in one of 266 contemporary, stylish non-smoking suites complete with private terraces or swim-up access, stunning views, 24-hour room service, daily refreshed minibar and more. For added luxury, guests can upgrade to the Preferred Club and enjoy additional amenities and inclusions. The experience continues with limitless gourmet dining at gourmet restaurants plus 24-hour dining options allow guests to devour late night bites at the Coco Cafe or stay in and order room service all without reservations and top-shelf spirits at three bars and lounges throughout the resort. Light up the night with live nightly entertainment and activities. Or enjoy land and water sports, three sparkling pools, live entertainment with pool and beach wait service throughout the day. Dive into the Caribbean at nearby world-renowned dive sites; explore the natural wonders of the second largest coral reef system in the world, the Mesoamerican Barrier Reef System. Learn to dive deep with the help of the fullservice, on-site dive operator, Dive House. Indulge in specialty treatments at the Secrets Spa by Pevonia®, located right next door at Sunscape Sabor Cozumel, the most complete spa on the island, or simply spend time with the ones you love. Secrets Aura Cozumel – Light. Luxury. Love. ... more less
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- Also Known As:
- Aura Cozumel Grand Hotel Cozumel
- Wyndham Cozumel
- Cozumel Wyndham