On checking in our ocean view room, we noticed it was more an ocean squint room but we were okay with it, until 1 AM when we woke up to the party hearty revelers downstairs. We also noticed earlier a motor noise, going off and on. I was able to tune it out but between the party people and the motor, his nibs was way short on sleep. I was off to the Spa the next day and when I returned, his nibs had spoken to the manager who agreed our ocean glimpse room was not the best and gave us a new room. It was on the 3rd (top) floor with our own pool on the roof and a big ocean view. Noise free, ocean view and our own pool, we could not complain it was missing most of the amenities of the previous room but we did call for the free water and a few other items.
Food I. The various restaurants was included and varied from delicious to okay. It varied by times of day too. Service was generally quite slow but when you got it, it was fine. More than one couple left before being seated in the evening because it was lat and they were hungry.
Tip#1. If your room is less than you paid for, if you speak nicely to the front desk staff and can make your case humbly and nicely, you can get a better room. It is a shame you have to go thru this but that is life. Now if you want to sit thru their sales pitch of 90 minutes (NOT) you can get a better room and coupons for other things...never free things but help cut the cost.
Tip#2. Go down for meals half an hour before you want to be seated, have a drink after checking in and expect to enjoy the view, climate, drinks, whatever you can enjoy. If you wait until just before you want to eat, you will have to wait. Room service is no answer either as you will get cold food after the big wait. I saw one couple pogo tom the concierge and order two big meals TO GO, then took them up to their room.
Tip #3. Bring long pants for the men to have dinner at the French Restaurant. Surprise, even dress shorts are not allowed. After living in a Mexico for over a year, this was the first restaurant that we have been to that did not allow dressy shorts (like white linen or silk) for dinner. Never thought to bring long pants!
Would we go back? Yes at the 50% deal out of season. Full price, probably not.
- Official Description (provided by the hotel):
- In a perfect blend of luxury and excitement, Secrets Aura Cozumel is the ultimate adults-only, all-suite resort located on the island of Cozumel. Sitting just 12 miles off the coast of Mexico’s Yucatan Peninsula, Secrets Aura has it all. Bask in a world of Unlimited-Luxury® while staying in one of 266 contemporary, stylish non-smoking suites complete with private terraces or swim-up access, stunning views, 24-hour room service, daily refreshed minibar and more. For added luxury, guests can upgrade to the Preferred Club and enjoy additional amenities and inclusions. The experience continues with limitless gourmet dining at gourmet restaurants plus 24-hour dining options allow guests to devour late night bites at the Coco Cafe or stay in and order room service all without reservations and top-shelf spirits at three bars and lounges throughout the resort. Light up the night with live nightly entertainment and activities. Or enjoy land and water sports, three sparkling pools, live entertainment with pool and beach wait service throughout the day. Dive into the Caribbean at nearby world-renowned dive sites; explore the natural wonders of the second largest coral reef system in the world, the Mesoamerican Barrier Reef System. Learn to dive deep with the help of the fullservice, on-site dive operator, Dive House. Indulge in specialty treatments at the Secrets Spa by Pevonia®, located right next door at Sunscape Sabor Cozumel, the most complete spa on the island, or simply spend time with the ones you love. Secrets Aura Cozumel – Light. Luxury. Love. ... more less
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- Also Known As:
- Aura Cozumel Grand Hotel Cozumel
- Wyndham Cozumel
- Cozumel Wyndham