We arrived and were upgraded to the preferred section of the hotel. First room we were given in building 5 in preferred section didn't work in the living room. They were cheap ceiling units not central air. We demanded another room that very evening and moved to the room next door. Room was cool and a/c's worked but the safe didn't work. The staff came by and worked on it but ended up having to replace it after trying for an hour to get it to work. Another major issue was the phone never worked. Wouldn't have cared but we were travelling with another couple and needed to coordinate dinner and activity plans. Someone came out two or three times to fix it but it never worked the entire time we were there. Tried to run a bath one night but the pipes were so rusted the water was filthy and I gave up. At least the shower worked well. By the second to last day the a/c unit in the living room was leaking all over the floor. By the last day they seemed to have got it fixed as it wasn't leaking anymore.
So the rooms were in need of a major overhaul in terms of plumbing, a/c, and communications systems. In sum the hotel rooms are in a state of disrepair.
The room service staff needed to come back and collect the used dishes. Most people who ordered must have put all their plates and bowls outside their doors. Unfortunately they sat out there so long the birds found them and strewn it all over the hallway. It was a mess!
I read many reviews on how lousy the food was but every meal we ate was delicious. We ate mostly fish and all was fresh and tasty. Breakfast buffet always seemed pretty fresh. Drinks were excellent. Could call our liquor so the Don Julio margaritas were our favorite. Also could get Havana Club rum in the bars as well.
We enjoyed the preferred lounge to hang out and get snacks and great drinks.
Service was mostly very good. We had trouble all during the week getting our mini fridge filled....by the way it's not a mini bar it's a mini fridge. Only beer and soft drinks and water inside....no wine or spirits.
Also expected a beach waiter but service was lousy at best. Of the several drinks we ordered when the server did show up, only one was delivered. We gave up and went and got our own drinks.
The beach was pretty but very rocky. We brought our aqua socks and were fine but it was a little difficult to get out. Once out in the water the ocean was great. Nice clear water and a great temperature. We enjoyed the kayaking and hobie cat while we were there.
The Spa was nice but we had to go to the sister sunscape property next doo to go there. We were not dissapointed. The treatment was excellent and I felt it was worth the cost.
The resort offered $200.00 credit to use around the property but you could only use so much at a time. most of ours was wasted. They only let you use $40.00 at the spa per visit. And only $10.00 per bottle of wine.
We will not be returning to Secrets or any property owned by this company. We have been to Mexico many times and unfortunately this was our worst experience. Its really too bad because the staff is very friendly and we thought the food was quite good for an all inclusive. There were just too many problems with the accommodations to overlook and the concierge and front desk staff didn't seem to care.
- Official Description (provided by the hotel):
- In a perfect blend of luxury and excitement, Secrets Aura Cozumel is the ultimate adults-only, all-suite resort located on the island of Cozumel. Sitting just 12 miles off the coast of Mexico’s Yucatan Peninsula, Secrets Aura has it all. Bask in a world of Unlimited-Luxury® while staying in one of 266 contemporary, stylish non-smoking suites complete with private terraces or swim-up access, stunning views, 24-hour room service, daily refreshed minibar and more. For added luxury, guests can upgrade to the Preferred Club and enjoy additional amenities and inclusions. The experience continues with limitless gourmet dining at gourmet restaurants plus 24-hour dining options allow guests to devour late night bites at the Coco Cafe or stay in and order room service all without reservations and top-shelf spirits at three bars and lounges throughout the resort. Light up the night with live nightly entertainment and activities. Or enjoy land and water sports, three sparkling pools, live entertainment with pool and beach wait service throughout the day. Dive into the Caribbean at nearby world-renowned dive sites; explore the natural wonders of the second largest coral reef system in the world, the Mesoamerican Barrier Reef System. Learn to dive deep with the help of the fullservice, on-site dive operator, Dive House. Indulge in specialty treatments at the Secrets Spa by Pevonia®, located right next door at Sunscape Sabor Cozumel, the most complete spa on the island, or simply spend time with the ones you love. Secrets Aura Cozumel – Light. Luxury. Love. ... more less
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- Also Known As:
- Aura Cozumel Grand Hotel Cozumel
- Wyndham Cozumel
- Cozumel Wyndham