Stayed in preferred room 1425 from July 2nd to July 6th 2014 for our Honeymoon. The first room so bad the bug spray could have killed you. The second room was nice yet for this type of hotel it should not have so many maintenance issues. The propriety is about the only thing nice about this Hotel.
Dinner at Bordeaux. service was ok yet food was awful.
Taking our order was pretty slow even though there were only 2 other couples in the restaurant.
Dinner at Windows was pretty awful and very slow to get the order taken.
Room service- orders taken 2 hours and wrong food comes. Cold and nasty. Would not even serve to my dog. This happen 3 times when we were there.
Preferred pool was very nice. There were only ever 20 people in it, quite and relaxing. Only issue is the sewer smell from the property.
Was disappointed by the beach. Sand/ shells was fine, but the snorkeling was not impressive. After 20 minutes we left and went back to the pool.
Even with bugspray the bugs were really bad and distracting.
Overall, the vacation was pretty relaxing. As long as you don't want to eat and deal with no service.
website is "bait / switch"
Food is terrible
Service was terrible
Places do not open or stay open as stated
Packages you pay for you never receive
They smile at you and do nothing about it.
I would recommend not staying at this Hotel
- Official Description (provided by the hotel):
- In a perfect blend of luxury and excitement, Secrets Aura Cozumel is the ultimate adults-only, all-suite resort located on the island of Cozumel. Sitting just 12 miles off the coast of Mexico’s Yucatan Peninsula, Secrets Aura has it all. Bask in a world of Unlimited-Luxury® while staying in one of 266 contemporary, stylish non-smoking suites complete with private terraces or swim-up access, stunning views, 24-hour room service, daily refreshed minibar and more. For added luxury, guests can upgrade to the Preferred Club and enjoy additional amenities and inclusions. The experience continues with limitless gourmet dining at gourmet restaurants plus 24-hour dining options allow guests to devour late night bites at the Coco Cafe or stay in and order room service all without reservations and top-shelf spirits at three bars and lounges throughout the resort. Light up the night with live nightly entertainment and activities. Or enjoy land and water sports, three sparkling pools, live entertainment with pool and beach wait service throughout the day. Dive into the Caribbean at nearby world-renowned dive sites; explore the natural wonders of the second largest coral reef system in the world, the Mesoamerican Barrier Reef System. Learn to dive deep with the help of the fullservice, on-site dive operator, Dive House. Indulge in specialty treatments at the Secrets Spa by Pevonia®, located right next door at Sunscape Sabor Cozumel, the most complete spa on the island, or simply spend time with the ones you love. Secrets Aura Cozumel – Light. Luxury. Love. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Hotels.com, Travel Republic (UK), Holiday Gems, Booking.com and TravelUp so you can book your Secrets Aura Cozumel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Aura Cozumel Grand Hotel Cozumel
- Wyndham Cozumel
- Cozumel Wyndham