I read the reviews that the food here wasn't great but ignored them thinking people were just too picky. The food isn't bad, there just isn't a lot of selection. We didn't bring dressy clothes (long pants/closed toed shoes) so for dinner we had only two restaurant options: the buffet or the seafood restaurant. The buffet was mediocre at best. The food was barely warm, not hot and there was not a big selection. The seafood restaurant had better tasting food, but the service was VERY slow and the focus is on presentation rather than taste. The menu at the seafood restaurant was the same every night and the food at the buffet varied but somehow still tasted the same. This hotel is not very big, so I don't think it has enough people there to support more restaurants/variety. Room service food was ok, but it came with an hour wait.
Other than the food, we really enjoyed the hotel. The beach is beautiful, the swim up rooms are fun, it is nice to be able to walk out of the room right into the pool. The staff is all incredibly friendly and nice and speak excellent English. We took a sailboat - they have three between this resort and the neighboring one, so they were pretty busy and they only gave us 1/2 an hour to take one. The one we got was in pretty rough shape - it sailed, but needed some repairs. The whole resort is kept immaculate including the swimming pools. It was also VERY quiet. One night we got room service for dinner and decided to go for a walk around 10pm and I guess everyone was already in bed. It was quiet and still. Very few people up and around and those who were were not partying and drinking, were just relaxing quietly on the beach. It was a very mature adult atmosphere while we were there.
My only other criticism is the annoyance of the "deals" everyone was trying to sell us. The travel guides tell you to stay away from the hotel people because they are just trying to sell you time shares and they are going to scam you. The hotel people tell you that the travel guides are doing the same, the taxi drivers say that there is no need to book through the hotel or the travel guides, just pay them to take you to whatever place you want to go and pay right at the location. I don't know which is true, but it felt a little like we were the rope in their game of tug-of-war any time we had to speak with anyone in the hotel lobby. I think this may be just a part of going to Cozumel.
- Official Description (provided by the hotel):
- In a perfect blend of luxury and excitement, Secrets Aura Cozumel is the ultimate adults-only, all-suite resort located on the island of Cozumel. Sitting just 12 miles off the coast of Mexico’s Yucatan Peninsula, Secrets Aura has it all. Bask in a world of Unlimited-Luxury® while staying in one of 266 contemporary, stylish non-smoking suites complete with private terraces or swim-up access, stunning views, 24-hour room service, daily refreshed minibar and more. For added luxury, guests can upgrade to the Preferred Club and enjoy additional amenities and inclusions. The experience continues with limitless gourmet dining at gourmet restaurants plus 24-hour dining options allow guests to devour late night bites at the Coco Cafe or stay in and order room service all without reservations and top-shelf spirits at three bars and lounges throughout the resort. Light up the night with live nightly entertainment and activities. Or enjoy land and water sports, three sparkling pools, live entertainment with pool and beach wait service throughout the day. Dive into the Caribbean at nearby world-renowned dive sites; explore the natural wonders of the second largest coral reef system in the world, the Mesoamerican Barrier Reef System. Learn to dive deep with the help of the fullservice, on-site dive operator, Dive House. Indulge in specialty treatments at the Secrets Spa by Pevonia®, located right next door at Sunscape Sabor Cozumel, the most complete spa on the island, or simply spend time with the ones you love. Secrets Aura Cozumel – Light. Luxury. Love. ... more less
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- Also Known As:
- Aura Cozumel Grand Hotel Cozumel
- Wyndham Cozumel
- Cozumel Wyndham