We celebrated our 25th wedding anniversary at Privilege. We were greeted with champagne and a cold cloth at check in, which was so welcome after a long trip! This hotel was the perfect spot to relax and unwind, with a beautiful water view from our balcony, and fantastic service. The bellhop was very pleasant and helpful, the waitstaff at both Sabor and at the beach restaurant were great, and Luis, our drink server at the beach was just wonderful! Thank you all for making our trip so great.
Part of the appeal of this hotel and island was the lack of crowds. We were able to get chairs and even the lounge beds both at the beach and poolside when we wanted them. Our room(s) were clean, spacious and comfortable.
We had requested a high floor when we reserved the room, but by the time we arrived after flight delays, we ended up on the second floor. When my husband asked about something higher, the front desk staff graciously offered to move us the next day when a 4th floor room became available. The move was easy and did not disrupt our stay, and the staff moved our bags when the new room was ready. We had a fantastic view and enjoyed the hot tub on the deck. The only thing we did not like about the room is that you appear to have no control over the lights on the balcony, and there was a bright light right above the tub, which we would have liked to turn off.
We ate at all 3 restaurants and enjoyed the food. For the size of the hotel, we felt the buffets had a ton of choices, and there was always a cook to prepare something fresh, whether it was omelettes at breakfast or grilled meat at dinner. The last morning I was surprised to sit down and find my eggs were cold, but when I went back to get a fresh omelette instead, the staff had already recognized the problem and were quickly working to rectify the warming tray issue. We really felt that above all, the staff wanted all guests to enjoy themselves and be completely comfortable and satisfied.
At the beach, we were so pleased with the waitstaff (you are awesome Luis!). We were greeted quickly and offered drinks, and as soon as our glasses were empty, it seemed Luis was back to offer another drink. We recall last year's vacation at a very expensive resort on Paradise Island in the Bahamas were we actually had to wait and wait and wait at the beach bar to fork over a boatload of money to get a drink. Here, it was all inclusive and the service was amazing. In the evening, we sat on the couch on the beach and listened to some great live music.
We would recommend this hotel for any adults looking for a relaxing, get-away-from-it-all vacation, and feel the all-inclusive option was well worth the money.
- Official Description (provided by the hotel):
- Privilege Aluxes: Truly a privileged experience ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Southall Travel, Booking.com, Expedia, Hotels.com, HotelsClick, Ebookers, 5viajes2012 S.L., Evoline ltd, Cancelon, HotelQuickly and getaroom.com so you can book your Privilege Aluxes reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Privilege Aluxes Isla Mujeres
- Privilege Aluxes Hotel Isla Mujeres