Our second visit to Isla, which is a great little island where you are not segregated from the local community. We like that. It was our first visit to this resort which was just being built last time we were here. Our last visits to the area were to RIU resorts in Cancun and Playa del Carmen. That makes it difficult for this small resort to shine. The service was very good, the location was very good. The beach which is shared with the locals for the 25 yards nearest the water was very pretty.
The food was a disappointment, and we are not very picky. The breakfast buffet was only OK and the dinner buffets were bad. After the first two nights we did not go back to the buffet.. We enjoyed SATAY, the Asian restaurant. We also enjoyed the beach restaurant the last two nights. Food was OK, but better than the buffet. They even had some live entertainment. The mini bar in the room was barely stocked. Just a few coronas and sodas. And the kitchenette had not one glass or utensil. But very little information is given out about what is going on.
The lobby looked a little worn. The bed was good but the room could have used a little more TLC. We stayed in a platinum suite. Large room with a second story balcony with a plunge pool. The large main room, which had a kitchenette, was sparsely furnished with only a sofa and two offomans. It could have used a table and chairs as there is plenty of room. For a resort with mostly english speaking guests, they didnt have one channel on the tv that was in english. They didnt' even have a channel guide. No CNN etc. So we didn't watch TV, which is OK. Why bother to have the TVs?
The staff worked hard and was very accommodating. Sergio, who served drinks and food on the beach made us tired just watching how hard he worked. He was excellent. All staff were very good. We felt very secure as they have round the clock security guards and the beach entrance, which has a local street running between the hotel and the beach. There is also a major national police presence on the beaches and in town.
Unlike other all inclusive resorts where we have stayed, you have to sign for every drink tab or dinner. i guess this is because they also offer plans that are not all inclusive. it made things more complicated.
I guess if you have not stayed at one of the high rated all inclusives, you will like this resort. It is smaller and that is a plus.
- Official Description (provided by the hotel):
- Privilege Aluxes: Truly a privileged experience ... more less
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- Also Known As:
- Privilege Aluxes Isla Mujeres
- Privilege Aluxes Hotel Isla Mujeres