We are currently staying here and are stuck here for three more nights. We never have hot water unless we run the water for a good 20-30 minutes and then it's hot....intermittently. You could call for service and then maintenance will run the water for you and then act like they worked miracles when they have hot water coming out of the faucet 20-30 minutes later....to bad it doesn't stay hot. Add that into the horrible service you get from the breakfast staff (except for the one really nice guy that comes at the end with your bill asking you to fill out the survey) and mediocre food and that sums up the stay here. It's our honeymoon and if it wasn't for the awesome people on the island itself we would be hating it here completely. Do yourself a favor and stay at one of the great B & B's here on the island instead of staying at this hotel. The bad reviews aren't a joke, we thought it was bitter people but turns out it's legit. This place is subpar at best and they have no desire to fix the problems.
- Official Description (provided by the hotel):
- Privilege Aluxes: Truly a privileged experience ... more less
- Reservation Options:
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- Also Known As:
- Privilege Aluxes Isla Mujeres
- Privilege Aluxes Hotel Isla Mujeres