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“Great Place, Even Better Service”

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El Milagro Beach Hotel and Marina
Certificate of Excellence
Reviewed 3 March 2014

My family stayed in late Feb, 2014 for about a week and a half. The staff was incredibly helpful and welcoming to this facility. The facility was clean and safe and included a secure area to park a rented golf cart.

There were many options for entertaining ourselves at the hotel including kayaks, paddleboards, a couple of fishing rods, and some snorkeling gear as well as bicycles for getting arond the island. A pingpong table, dart board, board games and a movie room were also available. Snorkeling around their dock was pleasant with my first sightings of at least twelve different fish and other invertebrates.

In reference to a negative review posted earlier, there was indeed a party, but there was also a substantial amount of alcohol consumed. This consumption, I believe, led to the accidental injury of a guest on a stairway. It also led to the rather loud and obnoxious behavior of some of these guests of the person staying at the hotel. In deference to the other guests who were actually staying at the hotel, unlike the poster, the management asked them to reign themselves in or they would be asked to leave. In regards to the inherent safety of the facility, I think a person is much more likely to be injured walking down the sidewalk outside than within the hotel grounds.

When locals would ask us where we were staying, they would inevitably say something positive about the owners and/or staff of El Milagro. I would highly recommend El Milagro and we are hoping to return again ourselves.

Room Tip: The street can be a bit loud so if you are a light sleeper, a room away from the road might be for y...
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  • Stayed: February 2014, travelled with family
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4  Thank BigFishEater
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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141 - 147 of 264 reviews

Reviewed 2 March 2014

We had planed a friends 80th birthday party here because the staff was friendly and professional, nice and clean accommodations and a nice, large community kitchen. All rooms were prepaid and two days before the birthday party, one of the older gentlemen in our party fell down the staircase that led to the rooms upstairs. The staircase is very unsafe and the ambulance and police came to take him to the hospital as he had a very large gash in his head and broken arm. The next day, the owner tried to evict everyone and cancel the party because of the noise the ambulance made when it arrived. He was not very professional and has done nothing to fix the unsafe conditions.

  • Stayed: February 2014, travelled with friends
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3  Thank xenadiver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eric-El-milagro, Owner at El Milagro Beach Hotel and Marina, responded to this reviewResponded 3 March 2014

Response to this email from owner
This group did book 2 rooms out of 13 rooms In one of the rooms they had 6 adults instead of the max 4.They the proceeded to start parting heavily from day one having up to 30 people over to their room at a time. I was receiving many complaints from other guest at the hotel about this group’s excessive behavior and unsafe manors –due mostly to alcohol use and foul langue. After several days of this I asked them to find another place to stay and have their party because I was concerned for health and safety issues plus there were many other guests trying to enjoy a nice vacation. I offered them a full refund even of the nights they had already stayed. It is unfortunate that someone fell on the stairs and got hurt I have heard many versions of this accident, but I can tell you in the last 8 years this is the first person to fall on these stairs They did have the party after all and stayed in the rooms and I believe all guest and the party group had a good time-except this one person

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Reviewed 22 February 2014

Great place to stay, clean, quiet, friendly, safe, easy, and they will to make your needs met; all you have to do is ask. The only negative thing is that I could only stay for 7 days. Cant wait to stay again. This place is not downtown but quite frankly that is a plus. It is quiet at night and it only takes 10 minutes to walk along the beach to the center of town. Tons of taxi's if you are too lazy to walk. This is a great place.

Room Tip: Stayed in 1-B it was small compared to the other rooms there but bigger than a normal hotel room. W...
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  • Stayed: January 2014, travelled as a couple
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2  Thank Shane K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 February 2014

Let me start this review by saying Eric the owner has put his heart in soul in this small hotel and Marina. We had a incredible rate for our 12 night stay in the Blue Cabana. We are a couple in our 40's with need for comfort but not luxury. All expectations were met. AC worked great. Full size kitchen and a tv we never turned on. The staff were very friendly and available at all times. My husband went out with the hotel captain fishing and had great success. The staff cleaned and prepared the food that we shared with guests and staff. Nice party for very little cost. The fishing co-op is right next door. Fun to watch them from the dock as they come in with their daily catch. The co-ops dogs come to visit. We are dog lovers so have no problem with this. Would love to take Negra the black dog home with us. Eric taught us how to paddle board . These are included in your stay. I'm hooked and now want to continue the sport on the lakes in Arkansas. The beach area is very small and has seagrass while wading in. This is because of the law and the eco-preservation. Chairs and umbrellas are always out to read or watch the sun rise or set. I would recommend a golf cart if you are staying here. A little removed from town but beside several great restaurants. Eric does provide bicycles. We felt more comfortable tooling around town on the cart. House keeping service was great. They do provide laundry service. Just know that if you want things washed separately or have specific drying instructions it's a risk. The rate is wonderful and if you are on a extended stay it's a convenience. The hotel is on the low wind side so bug spray is highly recommended! No problem in our room. We can't wait to return and see the ever-changing progress! Thank you Eric and staff for making our stay one to remember.

  • Stayed: October 2013, travelled as a couple
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2  Thank rogerandvirginia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 January 2014

El Milagro is beautiful place to stay while on the isla. Great group areas outside for dining, cooking, relaxing, swimming, and etc. We stayed in the Bayfront II studio room which is upstairs and one of the smaller rooms with no private outside space. The size of the room was fine for my husband and I, and we spent a lot of time down in the group areas or on the beach chairs. The price for the studio was an excellent value.
El Milagro is close enough to down town to walk or ride one of the bikes, but far enough away to be out of the craziness. We took advantage of the bikes at Milagro and frequently rode downtown to the dive shop or to the market, or just toured around the island. It's a great service for Milagro to provide, but do be aware, these cruisers rust easy in this environment and it may be a good idea to have a multitool for minor repairs if you go for a long ride. The staff is great about addressing problems with the bikes....
The staff and the owner are also very accommodating and helpful.
The only reason I didn't give this place a 5 is due to things out of anyone's control. We weren't excited about the traffic noise (pretty hard to avoid on the island) or the construction on either side of the building.

  • Stayed: January 2014, travelled as a couple
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2  Thank Kathryn S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 January 2014

Each time we visit Isla Mujeres we leave with a plan to return. After our recent visit, staying at El Milagro is now a big part of our desire to return. Two huge rooms, spacious kitchen, covered front porch with Adirondack chairs and a handmade tiled table. Just a few steps from the beach, kayaks, bicycles. Friendly guests & the friendliest, most helpful staff. When we wanted lobster for dinner Felix found someone to catch and prepare it for us. Only decision for next year is which room. We will be back!!

Stayed: December 2013, travelled as a couple
1  Thank GSVA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 January 2014

We couldn't have asked for anything more during our stay at El Milagro in Bayfront #1 A&B. El Milagro's location has the best of both worlds, it's close enough to the ferry and city center that you can walk or bike there and back easily, but far enough away that you can still enjoy some peace and quiet when you need it. The rooms were air conditioned, spacious, clean, cutely decorated, and had everything we needed in them to wind down after a hot day. The free use of the pool, communal kitchen, paddle boards, kayaks, snorkel gear, and bikes were an added bonus to an already appealing place. We also enjoyed the close proximity of several bars and restaurants that provided lots of entertainment and the opportunity to meet new people as well as the convenience of having a corner store with beer at your doorstep;) Communicating with Eric was a breeze, Jaime and the rest of the staff were super helpful and we honestly couldn't have asked for anything more. We will always remember the great time we had, the amazing people we met, and most of all the adorable marina pup Foster.

  • Stayed: May 2013, travelled with friends
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2  Thank Em-n-Arek
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about El Milagro Beach Hotel and Marina

Address: MZA.77 SMZA.2 Lote 04 Ave Rueda Medina, Isla Mujeres 77400, Mexico (Formerly El Milagro Marina and Villas)
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Isla Mujeres
Amenities:
Bar / Lounge Beach Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 40 Speciality Lodging in Isla Mujeres
Price Range: £38 - £110 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — El Milagro Beach Hotel and Marina 3.5*
Number of rooms: 15
Official Description (provided by the hotel):
El Milagro is a Specialty Resort Compound and Marina you get much more than Just a Room: Helping Enjoy a Mexican Vacation Experience*Private Sandy Beach with Palapa’s and lounge chairs*Private wooden dock for sitting and relaxing over the water.*16 boat slips at the marina full service, water, power, cable TV, Internet*Free use of bicycles and kayaks *Laundry Service on Site, 24 hour turn around on service*Mini Market on site: beer, liquor, ice, snacks etc for the BYOB bars (locals buy here)*Security 24/7 gated and personnel on site*Huge Community kitchen with refrigerators and stove great for group parties plus out outside BBQ*Three BYOB Bars areas for your use with views decks Palapa’s and more*Second outdoor Cooking area with Wood BBQ* Community Room with ping pong, sharing library, social lounge with WI-FI *Air condition Digital Movie Theater and Cable TV for sports*Sunset /Sunrise Deck looking over the Caribbean to Cancun** Full-time staff to help with all of your needs, cooking, questions, directions Guests and staff regularly host Potluck Fiesta’s (you plan they help)*Fishing co-op next door. Buy your own fish or lobster and staff will help you cook it*Palapa with picnic tables WI-FI and bar*Office- fax, phone, copier and computer access*Dipping pool. ... more   less 
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