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“A Jewel in Downtown Isla”
Review of Hotel Xbulu-Ha

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Hotel Xbulu-Ha
Ranked #18 of 38 Hotels in Isla Mujeres
Certificate of Excellence
Regina, Canada
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“A Jewel in Downtown Isla”
Reviewed 21 September 2013

We found this wonderful hotel about 5 years ago and have been staying there ever since. From the first day Gabriel (the owner-manager) has made us feel like we are at home. The hotel is very clean and modern with safes, air conditioning,and fridges.Everything you need to make your stay one to remember. There is several different styles of rooms, we have been staying in one of the suites with a small kitchen and a large fridge. Gabriel goes out of his way everyday to ensure that everything is right for you. He also has been known to help you celebrate your birthdays and other special occasions, or out of the blue has shown up with a tub of ice and beer, and guacamole.

The location is great as everything is quite close. The beach is 3 blocks, the markets and econo loncheros are only a couple of blocks. The grocery store is a block and half, the liquor store is right around the corner, and the laundry is right on the corner. It is just one block over from Hidalgo (the street with the majority of bars and restaurants). So most everything is close, but yet it is quite quiet at night if you can get some sleep to rest up for the next day. The way hotel is designed it makes for a very social atmosphere. Most guests start gathering late afternoon after a day at the beach for some happy hour drinks and snacks. there is always lots of laughs and good fun.


The staff of the hotel is wonderful and has become like family to us. Angelica has been there for the last 4 years and keeps our room very clean and make sure that we always have clean towels. Often there is a little gift that her Children have made or a small token of friendship left in your room. Juan Carlos manages the hotel during the evenings and weekends, so there is always some staff around. Juan's esposa Nelly, used to work in the salon at the front of the Hotel, but an accident last year has left her unable to work for a while. Over the last few years we have had the pleasure of getting to know these people and their families on a personal level. We have been invited to their birthday party's and other family events. Coming back to this Hotel every year is like coming home. There is many of the Hotel guests return every year, and over the years we have all become good friends. This makes it like a reunion every year meeting up with our friends from Illinois, Wisconsin, Oklahoma, B.C., Ontario, and Minnesota. We can`t wait to return for another season this winter.

  • Stayed February 2013, travelled with friends
    • Value
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Helpful?
2 Thank Kim M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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215 reviews from our community

Traveller rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (35)
Date | Rating
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English first
Lawrence, Kansas
Level Contributor
17 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 4 September 2013

We really only need a decent bed for a couple of nights in Isla Mujeres, but were extremely happy with our choice. The room was extremely clean and the staff super-nice. Our only issue was that the toilet flap broke the first night, but they had it fixed within the hour. The a/c was ice cold, as was the mini-fridge. We would definitely stay again.

  • Stayed July 2013, travelled as a couple
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Helpful?
2 Thank matlock_50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hotelxbuluha, Director General at Hotel Xbulu-Ha, responded to this review, 6 September 2013
Google Translation
Gracias por su critica, la cual nos ayuda a mejorar día con día.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 9 August 2013

The staff were super friendly and the place was ready even though we checked in early. The location was great and we loved the little table outside our room where we could see the ocean, and had drinks late into the evening w/ a cool breeze.

  • Stayed August 2013, travelled with friends
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Helpful?
2 Thank zhengcha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hotelxbuluha, Director General at Hotel Xbulu-Ha, responded to this review, 6 September 2013
If the little table outside of the room is good to see the ocean, the hotel is working on the terrace to make a bigger place for the guests to enjoy the oceanview and breeze.
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mc cloed ganj,dharamsala
Level Contributor
23 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 29 July 2013

i was booked into the xbulu-ha but arrived a day early and as they were almost full they gave me
an upgraded room and i am so contented there i am staying a day longer than planned as i am so comfortable there -definately the ebst place i have stayed over the years on isla mujeres
delaying my bus trip to palenque, san cristobel de las casas and perto escondido
carlos the under manager is very welcoming and helpful, gabriel the manager also very kind and efficient in replying to bookings, anna maria the cleaner- i wish i could take her home !!
and i had the best pedicure downstairs in the beauty parlour -the dentist there is good too i hear
i will be back in a month for a few days then next year for sure

Room Tip: very good value for the money and people are already booked for the winter season!!
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  • Stayed July 2013, travelled solo
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Helpful?
1 Thank Maggie C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chapel Hill, Tennessee, USA
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 26 July 2013

This is a Good, Clean simple hotel with cold a/c & hot water.
Close walk to Playa Norte beach which is fantastic.
Manager lives on sight and very helpful.
They also have free wifi.
It does not pick up in room but area on 2nd floor has chairs & table to sit at.

  • Stayed July 2013, travelled as a couple
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Helpful?
1 Thank Kimberly A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Albuquerque, New Mexico
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 24 July 2013

Nice little place. Very clean, and a great location. 5 minutes walk to Playa Norte and just one street over from Hidalgo Street, where all the restaurants are. Cold A/C which is rare in this price range. Only problem was the hot water. Only lasted a few minutes before getting cold.

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank BrickHouse23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Houston, Texas
Level Contributor
54 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 2 July 2013

me and my family recently visited this hotel for the first time , very friendly staff , always helpful , nice clean rooms , reasonable prices , good location , updated /new rooms , would recommmend to anyone , we plan to stay there again next year ,

  • Stayed June 2013, travelled with family
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Helpful?
4 Thank Richard D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Xbulu-Ha

Property: Hotel Xbulu-Ha
Address: Calle Vicente Guerrero # 4 | Col. Centro, Isla Mujeres 77440, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Isla Mujeres
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Wheelchair access
Hotel Style:
Ranked #18 of 38 Hotels in Isla Mujeres
Price Range (Based on Average Rates): £
Hotel Class:2 star — Hotel Xbulu-Ha 2*
Number of rooms: 11
Official Description (provided by the hotel):
Hotel Xbulu-Ha is like your second home in your vacation. The staff is always ready to help you in what you need. The hotel is located in Isla Mujeres downtown. Both the ferry and north beach are no more than 5 min walking from the hotel. Also in two blocks you are in Hidalgo street where the restaurants and bars are. So you are close to have fun, but far to do not be disturbed with the noise. Hotel Xbulu-Ha has WiFi, beach towels and chair for the beach as complimentary service. ... more   less 
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