I highly recommend Hotel Xbulu-Ha in every way. I spent a long time planning my trip to the Yucatan, and was very careful to screen the many options for hotels. I finally found Xbulu Ha in Moon travel guide, in which, ironically, the owner didn't even know he was mentioned!
I always read and highly value tripadvisor's reviews, and base my decisions in great part on how guests are treated. I have to say, no matter where I've stayed, the wonderful owner, (Sr. Gabriel Martinez), and cheerful, friendly staff, (Sr. Alfredo and Sra. Angelica), offered some of the best treatment I have ever gotten.
For example, when I accidently left my keys at the hotel on my way out, I learned, upon arriving in Cancun, that Sr. Alfredo had found them right after I had left, and had rushed to catch my boat, which had just left when he arrived at the dock. I didn't realize the keys were missing until late that night, when I called the hotel, desperate. I had to leave for home the next day in the early AM, so upon returning to the US, I got in touch with Sr. Gabriel, who immediately set to work and didn't rest until he was able to send my keys to me.
Another example of their great care: There were three of us occupying a room with a king-size bed, so the staff was kind enough to put an extra mattress on my single bed, which ordinarily would have been fine, had I not hurt my back the day before. They were concerned and insisted on going to the trouble, which I found very touching.
Also: The rooms were immaculate, complete with kitchenette, the location great: a block from the beach, very near a supermarket, inexpensive eateries, and the price, amazing, for the amenities. Do yourself a favor, and stay at Xbulu Ha, where you're treated like family!
- Official Description (provided by the hotel):
- Hotel Xbulu-Ha is like your second home in your vacation. The staff is always ready to help you in what you need. The hotel is located in Isla Mujeres downtown. Both the ferry and north beach are no more than 5 min walking from the hotel. Also in two blocks you are in Hidalgo street where the restaurants and bars are. So you are close to have fun, but far to do not be disturbed with the noise. Hotel Xbulu-Ha has WiFi, beach towels and chair for the beach as complimentary service. ... more less
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