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“Wow!!!! Awesome Hotel and staff highly recommend”

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Hotel Bahia Chac Chi
Ranked #8 of 38 Hotels in Isla Mujeres
Certificate of Excellence
Victoria B.C.
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“Wow!!!! Awesome Hotel and staff highly recommend”
Reviewed 20 March 2011

I traveled with a friend for for a 2 week stay on Isla Mujures. We stayed here for the whole vacation. This hotel is not an all inclusive but have a wonderful continental breakfast that is more then sufficient. The hotel and rooms were very clean and modern. I required a few extra's for my illnesses and everything I had asked for was there and ready.
The staff make this Hotel even more appealing! The Hotel Manager, Efrain, is the most Hospitable, informative, friendly person and very knowledgeable on the Mayan culture, what to do on Isla Mujures and ensures you are enjoying your visit. He provides exceptional service and we sure appreciated it !
The young lady, Yuseli, working the front desk, was an amazing, friendly and informative young women, who we really enjoyed!
The location of the Hotel is great, right across the street to the beach and far enough away from the "night action" making it a quiet place for the evening. Close to all of the many restaurants and shopping galore.

  • Stayed February 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
3 Thank breezil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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380 reviews from our community

Traveller rating
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    33
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    3
See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (84)
Date | Rating
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Norwegian first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Any
English first
sioux falls sd
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 9 March 2011

Just got home from our week in paradise! This was our first stay at this hotel and it was awesome. The staff there was top notch! This hotel does keep your room key everytime you leave, but we actually liked this. No one had to carry it with them, and it was always available if someone wanted to go home early. Rooms were cleaned everyday. Beautiful view. A/C in every room was up to date and kept room at the temp you wanted. Nice showers! Three of us shared a room and never ran out of warm water.
We have stayed at Rocamar, Maria Del Mar, rented houses, and Ixchel. Service at Maria Del Mar is terrible. They speak no english if you have a problem. Not very clean. Rocamar is getting a little beat up. At Ixchel our friends had 400.00 taken from safe (from staff) and it took all week and travel agent to get any money back.
Bahia arranged for golf cart for us without all the hassle and paperwork. No need to leave your drivers license. We will definately stay there again next year. You cannot beat the staff anywhere else on Isla! Efrain is the best (front desk)

  • Stayed February 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
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Helpful?
3 Thank m0m0f7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chicago, Illinois
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 9 March 2011

The service was good - rented our golf cart through the front desk and was given advice about activities and places to eat. The room was clean. Beds were comfortable and it was nice to have A.C. We had a view of the water, the sunset and the activity outside. Location was excellent. Easy walk to downtown shopping and restaurants as well as Playa Norte. Very short walk to the ferry. I would stay there again.

  • Stayed March 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank sld0202
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Minneapolis, Minnesota
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 18 February 2011

For the incredible price I can't really complain about anything. Yes, breakfast was just toast and cereal, but I wasn't expecting anything. Location is great, across from ferry, 3 blocks straight down from Playa Norte. There was some street noise, but closing the door really shut it out. We had a room on the 4th floor on the ocean side and it was perfect. If you want to see the water from your room but are worried about the noise see if you can get a 4th floor room. We thought the street view and noise was a touch of local charm actually. Such an interesting location. Next to tiny naval base, ferry & fishing docks, view of lagoon and Playa Norte, short walk to Hidalgo. We spent a bit of time on our balcony just people and boat watching. We had no issues with hotel noise, hardly saw or heard other guests. I will agree with others that the pool is useless, but it didn't bother us since we're always more inclined to the beach than a pool. I could see people using it if they put a couple hot tubs in there instead. Bahia is very minimalist, clean, well-maintained. I think if they added a little more local art and some tropical plants, the place would have the perfect aesthetic. The beds were comfy, which was a nice surprise. The staff is not overly solicitous, but we prefer that. When asked, they are happy to provide additional services if they can. We had them line us up with a golf cart rental at a good price, delivered to the hotel and picked up 24 hours later. The only other thing I could recommend would be coffee pots in the rooms. Overall, really a lovely little hotel in a cool location.

  • Stayed February 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
3 Thank lorax76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Denver, Pennsylvania
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 11 February 2011

This was our first trip to Isla Mujeres.We have been to Mexico 7 other times.We always have stayed in all inclusive.This hotel was very clean with the cleaning done every morning around10 am which we loved.The room always smelled fresh.The location was wonderful.The front desk was pleasant and tried to assist you in any way we asked.We needed to change a transportation date because of weather and they made the call for us which was a huge help due to our lack of Spanish.My only surprise was they posted a sign to put toilet paper in the can.I had to work around that .we are planning our next trip back to the island.This is a trip to beat.

  • Stayed January 2011, travelled as a couple
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
2 Thank jbannon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New London, Minnesota
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 4 February 2011

Clean rooms. Friendly Staff. Very Noisy- street noise, other patrons. Balcony over looks the street. Pool area is totally overshadowed by building, virtually non-usable. breakfast was sparse - cereal and toast. Even though the staff was very nice and helpful, would not stay here again. We like a nice pool area that leads to the beach and this was far from it. Actually would not go back to Isla Mujeres again, so many other pretty places in Mexico.

  • Stayed February 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank Kate470
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
St. Michel
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 16 January 2011

We spent christmas days in this hotel with my family. it is one of the newer hotels in isla mujeres with a great location just next to the ferry peers. The hotel doesnt have a beach, so there is a small walk for you to do for that. Also the pool is regrettably shadowed by the building completely. As the hotel is new, the condition of the rooms was very good, it was clean and the public areas were also well maintained. And if you get your room with the view towards the mainland-side, the view is nice! However i have a few words of warning in case you are planning to go here. First of all the staff in reception, even though they are quite nice, won't do anything extra for the customer. or if they do, it is with lots of extra pulling. We had a problem in our toilet the entire time of our stay; it smelled really bad already once we opened our room door for the 1st time. they came to "fix" it for 2 times but still nothing happened. First they blamed it on us, then when the problem didnt go away, they said nothing could be done. a shame for such a new hotel to not solve an issue like that. Another interesting factor was the breakfast service. It is rather narrow but gets the job done; coffee, tea, juice, some fruit, kids' cereal, yoghurt and toast with marmelade. During our stay the toast ran out every morning multiple times, but the staff was in no hurry to get more. They waited to see if people would ask for more toast or if people kept on sitting and waiting for more. Interesting choice on their behalf. They really made us guests feel like we were big eaters, but i dont think 2 pieces of toast really qualify for that.. Also as it was high season we were wondering why the hotel was not as packed as we thought it would be, onto the account the staff kept pushing issues of discussion. All in all this hotel is a nice place to stay if you are willing to wait or ask for more breakfast and maybe look over some lacks in the rooms. As said in the beginning, location-wise its a good hotel in good shape.

  • Stayed December 2010, travelled with family
    • Value
    • Location
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    • Cleanliness
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Helpful?
2 Thank Tri-Li
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Bahia Chac Chi

Property: Hotel Bahia Chac Chi
Address: Mza 8, Smza 01, Avenida Rueda Medina Lote 12, Isla Mujeres 77400, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Isla Mujeres
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Swimming Pool
Hotel Style:
Ranked #8 of 38 Hotels in Isla Mujeres
Price Range (Based on Average Rates): £
Hotel Class:3 star — Hotel Bahia Chac Chi 3*
Number of rooms: 25
Official Description (provided by the hotel):
Bahia Chac Chi is set in the heart of Isla Mujeres, just steps away from downtown restaurants, shopping & entertainment, the main ferry port and the powder white sands of Isla Mujeres' North Beach. Boasting a contemporary architectonic design, Bahia Chac Chi invites its distinguished guests to enjoy its modern facilities, top of the line amenities and the magnificent views of The Mujeres Bay, the Turquoise blue waters of the Caribbean and Cancun's famous Hotel Zone skyline. The property features 25 superbly appointed Deluxe Rooms featuring flat screen TVs with cable, digital security box, complimentary in room wi-fi and fridge. A pool solarium and lobby bar. Friendly Staff to fulfill your needs and make your stay the most pleasant and memorable. ... more   less 
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