This property needs some help on customer service guidelines. Your not able to EVER check in early or get a late checkout. The service staff are less than frinedly. However they will store your bags behind the counter for you. If you want to rent a golf cart I suggest you book it right when you check in. There is NEVER anyone at the front desk, so you have to ALWAYS wait, to get your breakfast voucher, exchange beach towels, check in/checkout. The grounds are OVERLOADED with cats...so if your allergic - steer clear. It was humid and drizzly a few days that we were there, and it smelled like a litter box, sin most of the grounds are sand. The overall value is not worth it. At $100+ per night, your not getting your monies worth for sure. Our room had a huge crack in the ceiling, there was a frame for a mirror, but no mirror, the bathroom window was missing a louver, so anyone on the patio could hear your bathroom business, the door had a crack in it, where any small reptile could get in. There was a larger frig in our unit, but since there is absolutely no counter or shelf space we had to make sandwiches on the bed. The only plus is that it is so close to the best beach on the island.
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- Also Known As:
- Cabanas Maria Del Mar Hotel Isla Mujeres