The other reviewers are right. The location of this hotel cannot be beat. It is right on Playa Norte beach which in itself is one of the most amazing beaches I have ever been to, but the hotel definitely leaves a bit to be desired. No hairdryers or bottled water in the rooms. I stayed in one of the tower rooms and it was very basic, but clean and the A/C worked well. No hairdryers or bottled water in the rooms. A friend did get a hairdryer from the front desk, but didn't use it as it would have been more effective if someone blew air on her head. I was travelling with friends and had a room to myself and didn't feel very safe at all. The door to my room was a flimsy, hollow door that I'm pretty sure I could have put a fist through with one good punch. If an intruder wanted to get in, it would have been so easy. I also had problems with the hot water. It was pretty non-existent. It barely dripped out and took about 10 minutes to heat up. When I notified the front desk, they acted very surprised, but I can't imagine that I was the first person to report this issue given the other comments here.
I visited my friends rooms and they were just the same. Lots of them said they had mosquitos in their room. Luckily, I didn't or this would have been a deal breaker for me.
The front desk staff also left a bit to be desired. They were probably the most unhelpful staff that I have ever encountered. I asked them if they could help me find the number for a very popular local restaurant and she pretended to look it up for me. She pulled out a piece of paper from below the desk, scanned it, and then told me that she couldn't find it.
I'll definitely be back to Isla Mujeres, but will be staying at the Ixchel hotel next door.
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- Also Known As:
- Cabanas Maria Del Mar Hotel Isla Mujeres