Booked online and paid in full in advance $165 for 2 castle rooms. Big mistake to pay in advance. When we arived they had no Castle rooms, only ground floor tower rooms (which are shocking ) amd $15 cheaper. .No apology, no explantion, the front desk manageress was very rude and initially refused to refund us anything at all. It took us 3 days of nagging to get a refund and they refused point blank to refund the additional taxes and commison we had paid. They were selling same rooms to walk-ins at $115. Hostile front desk - only change wet beach towels every other day, have to pay for beach beds, have to leave big deposit for safe key and air con controller, breakfast very poor. In summary, good location, below average rooms, worst welcome and service ever. Go elsewhere, do not trust them. .
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- Also Known As:
- Cabanas Maria Del Mar Hotel Isla Mujeres