We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Very poor service, inhospitable, decent location”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 13 more sites!
Cabanas Maria Del Mar
Ranked #20 of 37 Hotels in Isla Mujeres
London
Level 5 Contributor
80 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 118 helpful votes
“Very poor service, inhospitable, decent location”
Reviewed 2 January 2010

Booked online and paid in full in advance $165 for 2 castle rooms. Big mistake to pay in advance. When we arived they had no Castle rooms, only ground floor tower rooms (which are shocking ) amd $15 cheaper. .No apology, no explantion, the front desk manageress was very rude and initially refused to refund us anything at all. It took us 3 days of nagging to get a refund and they refused point blank to refund the additional taxes and commison we had paid. They were selling same rooms to walk-ins at $115. Hostile front desk - only change wet beach towels every other day, have to pay for beach beds, have to leave big deposit for safe key and air con controller, breakfast very poor. In summary, good location, below average rooms, worst welcome and service ever. Go elsewhere, do not trust them. .

  • Stayed January 2010, travelled with friends
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank LondonDylan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review

717 reviews from our community

Traveller rating
    117
    251
    184
    87
    78
See reviews for
132
323
37
2
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (159)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Maryland
1 review
Reviewed 2 November 2009

Hello,
My stay at the Hotel Cabanas Maria Del Mar was wonderful. I stayed two nights and was upgraded to a king size bed room facing the ocean. The island was quiet and very safe. I roamed the island day and night and never observed any problems. People on the island were very friendly and I enjoyed my time on Isla Mujer very much. Since then I have traveled back to Cancun and then Playa del Carmen. I am now in Cozumel and everyone had been pleasant and it seems quite safe. I have also not seen any sign of flu or any sick people during the entire trip.

Everyone should come now to these islands and have a wonderful time while helping the locals get through hard economic times.

Sincerely,

Bob

  • Stayed October 2009, travelled solo
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MarylandTravlnman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bay City, Michigan
Level 4 Contributor
22 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 1 November 2009

We were hestant to go here, because of mixed reviews. Well we were so happy that we stayed in at Maria Del Mar. Every morning we awoke to a breakfast of coffee, juice, toast, and a fresh sliced fruit plate. The pool and gardens were kept in excellent condition. All of the help in the hotel and the restaurant were friendly and outgoing to help. The beachfront was kept very clean and neat, everyday it was raked. We really loved it and will return. The restaurant also serves wonderful food at a decent price.

  • Stayed October 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank chevylet55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Houston
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 14 October 2009

Two of my girlfriends and I just got back from a 6 day stay here and we had a fantastic time on the island. The location of the hotel is great, just steps from the beautiful "North" beach. It is only a short, safe walk to the downtown area, although we ended up renting a golf cart from the hotel ($45 USD a day) to cruise downtown and explore off the beaten path. I loved the fact that the entire island is friendly and safe. We even ate at a tiny restaurant well outside of where tourists usually venture, and had a delicious and very cheap meal. The locals wave to you and seem to be genuinely happy to see you there.

We had a downstairs room near the pool with a patio and lovely view. The grounds are beautiful and well-kept. The pool is small, but shaded during the afternoon and very quiet, although I'm sure it wouldn't be during high season. No trouble with check-in, although we had to pay for everything upfront when we first booked, which could be problematic if you did have problems.

Now for the not-so-great part. The first night we barely slept at all because the beds were unbelievably hard. Upon looking at them in the morning, we discovered that we were sleeping on a box spring only- no mattress! We went to the front desk and the gal said that she would put something on them, which she did- (a thin memory foam topping which was quite comfortable)- and we had no further trouble sleeping. Our neighbors, however, were not so lucky, and had to sleep on the box springs their entire stay (perhaps because they were walk-ins and got a very reduced rate of $40 USD). I also requested and received a blanket, as there were none on the beds. Pillows were firm, but clean, and the room was cleaned and made up nicely every day. The room was decorated in "cheap chic", with bright pink walls and mismatched furnishings. Certainly not fancy at all, but charming in that Mexico sort of way. There was a small refrigerator in the room, which turned out to be very handy. We didn't have any problems with bugs.

As others have noted, the "Continental Breakfast" consists merely of coffee, orange juice (slightly off-colored, but tasty), and 2 pieces of toast with jam and butter. They were supposed to have sweet rolls of some sort, but never did while we were there. Not much of a breakfast, but the staff was friendly and the location (outside, right on the beach) was a fabulous way to start the day.

All-in-all, we enjoyed our stay and can't wait to return to the Island!

  • Stayed October 2009, travelled with friends
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank HoustonSuzette
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Spring
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 12 October 2009

Beware, Do not give a deposit, or pay in full until you see the accommodations. Horrible...no closets, shower not working no keys to safe, AC was going out, cracks between windows and doors...bugs galore. We gave a deposit for two rooms. When we got there, they wanted us to pay in full for both rooms before we could see them. After arguing with the staff, they let us see the room. Thank god, we bolted out of there. Awful place. Do not pay upfront!!!

  • Stayed July 2009, travelled with friends
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank rjm5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Isla Mujeres hotels

Nebraska
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 8 October 2009

My husband and I just spent six days and nights at Maria del Mar, though we had the 7th night paid for. The Hotel is situated at Playa Norte (North Beach) and is but a 50 yard walk to a great beach. As advertised, we were given a room with one double bed and one twin bed, both of which were extremely old and uncomfortable. Upon our arrival we were told that Continental Breakfast would be offered every morning at the restaurant (actually the beach bar) across the street. It was...every morning we walked over to the bar and received 2 cups of coffee, 2 glasses of juice, 4 slices of toast with margarine and strawberry jelly...every morning. Upon being shown our room, we found that there was no water, so we had to call down to the front desk to have our water turned on, which it was within the hour. We knew we were not booking a luxury Hotel, however, there were some unexpected surprises....among them, cockroaches the size of your thumb AND upon returning our beach towels to the desk after our first day, we were told that we could only exchange our wet towels every THREE days! To it's credit, this Hotel was nearly empty and thus, very quiet. The pool was clean and the staff respectful, with the exception of the gal who gave us the bad news about beach towel refreshment. Isla is a beautiful, friendly island....if you like 'laid-back' this is the place for you, but you need to be aware that this hotel will not permit you to take beach chairs to the beach...you have to pay for them when you claim them. 150 pesos will buy you 2 lounge chairs and an umbrella on the beach for the day. We poked around the island the last couple days we were there and found that we could stay at the Playa Media Luna (about a block further north than Maria del Mar), a gorgeous Hotel with tons of amenities for 50% off! $87/night bought us the honeymoon suite with an incredible view, comfy king bed, continental breakfast with fresh fruit, muffins, coffee and juices brought right to the room! We also had a great upper-level patio with jacuzzi. We'll definitely be going back to Isla (as soon as we can) but will NOT be staying at the Maria del Mar. For the same amount of money, you can have twice the room, twice the breakfast, and twice the service! Downtown Isla (a three-block walk) one can find excellent Mexican and Cuban food. The Loncherias (where the locals eat during the day) offer awesome tacos, enchiladas, soups and chicken dinners for a song! We actually found that the less we spent on food the better it was! Definitely rent a golf cart (we didn't find much difference in price) and explore the southern end of Isla, where cliffs overlook spectacular waves.

  • Stayed September 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank rschindl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paris
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 20 September 2009

The hotel is great located right next to the beach. But we were unwelcomed by the owner who seemt to be fed up of receiving guests. The first room we had was located in a nice flowered garden, but it was infested by mosquitos. It had an old air conditionning unit which was so loud that we couldnt sleep (same for the mosquitos). The following day, we asked to change the room. The owner, who was still awfully unfriendly, told there was no room left. So we asked a young lady to sort thing out and she put us in a building accross the road. This part was renovated, very well equiped and beautifully decorated. To resume, the old building is to avoid at any cost, the new one is great inside, but just because the owner is the worst hotel tenant in all of Mexico, think twice before you go !

  • Stayed April 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Lydoule
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Isla Mujeres hotels
0.5 mi away
Hotel Bahia Chac Chi
Hotel Bahia Chac Chi
#8 of 37 in Isla Mujeres
408 reviews
0.1 mi away
Na Balam Beach Hotel
Na Balam Beach Hotel
#11 of 37 in Isla Mujeres
862 reviews
0.1 mi away
Ixchel Beach Hotel
Ixchel Beach Hotel
#5 of 37 in Isla Mujeres
1,356 reviews
Show Prices
Show Prices
Show Prices
0.4 mi away
Hotel Rocamar
Hotel Rocamar
#13 of 37 in Isla Mujeres
454 reviews
0.3 mi away
Hotel Bucaneros Hotel & Suites
Hotel Bucaneros Hotel & Suites
#10 of 37 in Isla Mujeres
344 reviews
0.2 mi away
Hotel Plaza Almendros
Hotel Plaza Almendros
#19 of 37 in Isla Mujeres
244 reviews
Show Prices
Show Prices
Show Prices

Been to Cabanas Maria Del Mar? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Cabanas Maria Del Mar

Property: Cabanas Maria Del Mar
Address: Avenida Carlos Lazo 1, Isla Mujeres 77400, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Isla Mujeres
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Room Service Swimming Pool
Hotel Style:
Ranked #20 of 37 Hotels in Isla Mujeres
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Cabanas Maria Del Mar 3*
Number of rooms: 72
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Expedia, HostelWorld, HotelQuickly, Ebookers, Evoline ltd, getaroom.com and Cancelon so you can book your Cabanas Maria Del Mar reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Cabanas Maria Del Mar Hotel Isla Mujeres

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing