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“It was almost to the level we expected, but not quite there.”

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Zoetry Villa Rolandi Isla Mujeres Cancun
Ranked #3 of 37 Hotels in Isla Mujeres
Certificate of Excellence
Chicago, Illinois
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“It was almost to the level we expected, but not quite there.”
Reviewed 17 February 2008

We stayed at Villa Rolandi for five nights in February. I had really high expectations, both from the reviews on this site and from the price tag ($500). As background, my husband and I travel a lot for business and pleasure and we regularly stay at very nice hotels that are $500 or more a night. Overall, we really enjoyed our stay, but we did think it was overpriced. It wasn’t quite at the level that we expected for the price. I know this is contrary to all the other reviews on this place, but I felt like I had to give a little different perspective. Pros- the rooms are amazing. The welcome from the boat with cold towels and a mimosa was a nice touch. The bathroom is great as others have mentioned. The staff was very nice and made an effort to know your names. The continental breakfast was one of my favorite times of the day. They deliver it to your room each morning whenever you want it. I loved that the hotel was so small and everything seemed much more personal. Wireless internet in the lobby was also good. The turndown service with carmels on your pillows was also a nice touch. Hot tubs on the balcony are great too. Now time for the Cons – Our bags were taken to the wrong room, but the staff was apologetic. We had to wait longer than we should have for our room to be ready. It was clear they were intentionally trying to stall us during check-in and we had to wait even longer after that (it was almost 4pm). The bathroom was missing a part of the door to the toilet, which was kind of weird and it wouldn’t close. The hot tub didn’t work the first time we tried it, electronic safe wasn’t working the first day, and the coffee carafe was broken two of five mornings with breakfast. Staff was sent up pretty quickly, but still, we felt the problems could have been avoided. I was disappointed in the bath products, especially since they were noted on the website as “spa quality.” The conditioner was absolutely awful, and none of the products were replenished during the stay – again, I know it’s a small point, but remember the room is over $500 per night. Probably the biggest thing we were disappointed in was the food. The food is raved about on the website and some guests thought it was great, but we thought it was only mediocre. We are foodies form Chicago and maybe too critical – I won’t go into the specific details, but there were issues with more than half the things we ordered. Things were always way over-salted, the steak was awful (and it’s hard to screw up steak), pasta sauces were bad, the tuna tartare was filled with more fillers and mayonnaise than tuna and looked like it came out of an ice cream scooper, and the lobster ravioli had potential until I started chewing on lobster shell pieces that made it into the ravioli. As usual, the staff was always apologetic and tried to make us happy, but we would have appreciated quality in the first place more. The way the hotel works is that continental breakfast and lunch OR dinner is included. They also have a new “specialty” restaurant that is $20 extra per person. It is much better than the original restaurant but the extra cost sort of put us off. What’s included and what’s not can be confusing to both staff and guests and we think they should either be all-inclusive completely, which would justify the price at $500+ per night OR they should not include anything and reduce the rate. I don’t want sound like a hotel snob, but I use these reviews a lot for our trips and I wanted to make sure I provided all the information I could for potential visitors to Villa Rolandi. We continually felt like it was “almost there” in terms of service and quality. If a few of these issues were fixed, it would be paradise. As it is now, it was a great trip, but a bit overpriced, especially given that it’s Mexico. We stayed on Maui in a Fairmont for $500 per night. It didn’t include any meals, but it was Hawaii and the quality and service of EVERYTHING definitely surpassed Villa Rolandi. The icing on the cake was looking at the final bill and being told that there is a $6.50 daily “maid service” fee. Yes, I know that often places now include a “facility” or “resort” fee but Maid Service? Come on, it was excessive on top of the already exorbitant rate. And I might add that our room often was not made up until 4pm in the afternoon and more often than not, our breakfast dishes were still sitting outside the room at 7pm. Not a big deal, but the comment of the trip was usually, “At this price, we’d expect better.”

  • Liked — The room
  • Disliked — The food
  • Stayed February 2008, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
10 Thank abbarber
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Washington DC
Level Contributor
24 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 100 helpful votes
Reviewed 16 February 2008

We stayed at Villa Rolandi the week of February 2nd to February 9th and it was absolutely amazing. About us, we're a married couple in our thirties that work 70 hour weeks (DINKS) and were looking for complete relaxation for a week - at the Villa Rolandi we found it. We also look for "luxurious value" - i.e. good value for luxury. We often stay at Ritz Carlton’s and Four Seasons during off weeks to stay in the nicest places possible for the best value and Villa Rolandi is the perfect example getting great value. Our Deluxe Suite was $500 a night and included two meals (breakfast and dinner). I did a ton of research and comparable island/beach get always were $800-$1200 a night during this same time period.

Here's what we got. The hotel room was absolutely gorgeous with marble floors throughout, a huge balcony with Jacuzzi that looked out directly to the ocean. The sound of the waves on the beach and an incredible sound system throughout the entire room. A shower that is the most amazing we have ever seen, six shower heads with a steam option in addition to the showers. The shower also had the music system and a window that you could see out to the room/ ocean. Breakfasts were always the same with fruit, juice, amazing breads, coffee/tea and either pancakes or french toast. You could order more but that was extra - but it was good. Dinner was very strong for the Caribbean. The local fish (Red Snapper) was the highpoint for all meals. Salmon/tuna and meats were not excellent but that is typical for the Caribbean and Mexico - the preparation was flawless. The most amazing part of the dinners were the pastas - either freshly made or imported from Italy. The pasta (tortellini, angel hair) was equal if not better to the best Italian restaurants in Washington DC. Snacks by the beach were fantastic. The absolute best was tostados with red snapper - imagine fresh fish on mini tortillas with avocado and fresh salsa. Mix it together with guacamole and chips, some coronas and you have a great mid day lunch.

The hotel facility is small but it never felt that way. There are two pools and one is absolutely gorgeous with an infinity pool to the ocean. We are beach people and spent all of our time down at the beach which was great. It is small with about twelve loungers but at the most there were about six people there. Some days we were the only ones. The hotel was full but many people fish during the day and many liked the pool - there is enough space that it never gets too crowded anywhere. Also, there is a salt water Jacuzzi and another waterfall wading area by the beach. It was amazing. The restaurant looks out to Cancun and is set up very nicely - it’s rustically elegant and romantic.

Service is the only area where we had any issue at all. The majority of the service was amazing - Ariel, Miguel, Jesus and Delia take incredible care of their guests. You could not ask for more. The only issues we had was when there was a problem and it needed to be resolved. Unfortunately, we had some small issues three times and each time the way the issue was resolved was not what one would want from a five star hotel. These occurred in a 24 hour period at the beginning of our stay and by the end of the week it didn't matter - it just is worth noting that if there is an issue it’s not always resolved the way one would prefer.
Couple suggestions – bring bug spray, sun tan lotion and whatever other supplies you need as the hotel store had strange hours and not always the what you needed. Rent a golf cart and see the island – its gorgeous and fun. Also, be sure to go into town after five – once the Cancun day trippers leave it will seem like a ghost town in a good way. Our last day we went kayaking and had a blast. We were disappointed we did not do it sooner and just grab the paddles and go – its worth it. Overall, the island offers different things to do and so whether you’re a beach or pool person, or want to explore somewhat you can do it.

Overall, this hotel is truly a gem and we would highly recommend it.

Stayed February 2008
Helpful?
5 Thank DanishZachow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York, NY
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 12 February 2008

Villa Rolandi is by far one of the best small hotels that I have visited and by far the best on Isla Mujeres. After booking my travel, I contacted them with my itinerary and they arranged the transportation from Embarcadero Dock in Cancun on their private yacht “Cacoon” to and from the hotel. (I stayed in Cancun prior to my trip to Rolandi and they actually contacted me at my hotel in Cancun to inform us of the pick-up time change at the dock. Very impressive)

Upon arrival, the staff greeted us with mimosas and got us checked-in. The rooms are fantastic! (Jacuzzi tub on the balcony in every room and fantastic shower in room. Request a room on the 3rd floor for a domed ceiling or book one of their new suites.) They will bring you breakfast every morning to your room and discreetly place them in the receiving cabinet by the door. We had breakfast out on our balcony looking at the sunrise every morning. The price is actually quite reasonable considering all you get. Breakfast and lunch or dinner included in your stay, with dinner prices that can easily go up to $150 for two people, I’d say you get a good deal. Rolandi has a fantastic restaurant with excellent food and friendly, attentive waiters. Great carpaccio and ceviche!

Pool is cozy and very clean, like the beach and they also have a salt water pool. We also took their catamaran out for a sail. Rolandi is near the dolphin park so we sailed close to it and saw the dolphins swimming. This is a well-deserved five star hotel with a six star service! We will be back!

  • Liked — Our domed celing, shower and balcony
  • Disliked — Nothing!
  • Stayed June 2007, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank NYC_UpperWestsiders
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
brooklyn
2 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 9 February 2008

We spent the first week of our honeymoon from January 22 to January 29, 2008 at Villa Rolandi. It was exactly what we wanted--quiet and relaxing.

As many other guests have noted, we paid 100 extra dollars to have the hotel pick up us at the airport and take us on their boat to the hotel. This was well worth the extra money and made our trip to the hotel smooth and enjoyable.

As soon as we got to the hotel, we were met with a cold towel and a mimosa. Our room was on the first floor of the hotel. At first, we were concerned that we might feel a lack of privacy. However, this turned out not to be the case. We ended up being very happy that we had a ground floor room. It made it very easy to walk to the pool and enter our room as needed throughout the day.

The staff at the hotel made the week extra special. They are all friendly, attentive and genuinely want the hotel guests to have a good time. We especially liked Miguel and Ariel-- the waiters who provide service to the pool and beach guests throughout the day. They were wonderful with great personalities and sense of humor. When my husband and I had dinner on the beach during one of the nights, they made our evening super special by writing our names in the sand and giving us extra attentive service. We missed them when we left!

The food is good. The hotel makes excellent bread that they serve for breakfast and dinner. We usually ended up ordering one sandwich for lunch and splitting it as they were very big. I felt that the food was reasonably priced for its size and quality. The pina coladas were delicious!!!

My most favorite part of Villa Rolandi (besides the staff) was sitting in front of their lovely pool and beach. The pool was always clean as was the beach. During the day, the staff can be seen cleaning the hotel from top to bottom. There were a lot of mosquitoes. We forget to bring insect repellant and were given a can by the front desk. This would have been helpful to have brought with us.

We enjoyed renting a golf cart and driving around the island. We rented our cart for about 55 dollars and this was all arranged by the front desk. This is a great way to see the island and you cannot get lost as there is really only one main road. We wish that we had snorkeled at El Garrafon National Park as it looked beautiful. I enjoyed walking next door to the Dolphin Park and watching them swim and jump about. You can also see the dolphins from the restaurant at the hotel.

We were sad to leave and would definitely return to the hotel. Villa Rolandi is a wonderful, relaxing hotel with excellent service.

  • Liked — Friendly and accomodating staff, beautiful beach and pool, good food
  • Disliked — nothing
  • Stayed January 2008, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
3 Thank alliemonkey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hoboken, NJ
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 9 February 2008

This is our first review and we are thankful for the great information we have received from Trip Advisor contributors over the years! My wife and I read about Villa Rolandi (VR) on Trip Advisor, Frommers and Fodors and the hotel exceeded our expectations on all possible dimensions:

OVERALL -- great food, excellent service, amazing rooms (see below), intimate setting, quiet location -- perfect for a honeymoon.

FOOD -- high quality all-around, and portions were generous. Menu was extensive, although we would have liked another restaurant option at the hotel (we were told that VR is opening a 2nd restaurant at the hotel). The menu had lots of seafood, not as many meat and pasta options. Red snapper was their only fish (other than lobster, shrimp, and other shellfish) while we were there -- would have liked some other fish options. It took a little strange receiving two bills after each meal (one for the food included in our hotel room charge and the other that was supplemental that we had to pay for service and drinks) -- we would have preferred everything to have been included in the hotel room charge, but we got used to it. Service at the restaurant was first class -- waiters were in tuxes and professional and many got to know our names. We really like Reyes, Ariel, and Miguel a lot.

ROOMS -- this was the best part of VR: We asked for a room on the 3rd floor and got it, so we had a quiet room with a very high vaulted ceiling! The jacuzzi on the balcony was great -- we were in it every afternoon and many evenings. The shower in the room was huge -- bigger than many walk-in closets, and the shower had 10 heads and converted to a steam room -- we loved it. And the sound system in the suite was great as well -- you could listen to the satellite radio while you were showering. We also did like the cubby hole where the hotel dropped off your breakfast -- we did get a little tired of the breads after a few days and would have liked some eggs and bacon, but we decided to pass on these since they weren't included with the room and we were eating enough for dinner. One word of caution: any wind blowing outside sounds louder than it really is due to the VR's architectural design (cubby holes for the breakfast drop off and open hallways leading to each suites) -- even a relatively mild wind can sound like a hurricane is blowing! We were told it was just the "Northern" Wind (fairly common) and got over it after blasting Sinatra on the radio a little louder!

SETTING / LOCATION -- We took a taxi from the Cancun airport for about $50 to the port area where the VR yacht was waiting for us (the shuttle bus would have been cheaper but we were running late because we landed late and customs were crowded. The VR yacht waited for us to arrive, which we appreciated very much!). It was about a 25 min boat ride to Isla Mujeres -- great escape away from the crowds of Cancun. We were arrived on December 28th, the VR still hadn't opened up their new extension (10 more suites, I think). So there were only 30 total suites in the hotel -- it was a well maintained property that we loved. We were a little isolated from the main town, and we liked it that way. It was an easy cab ride into town and we rented a moped for a couple of days and really enjoyed exploring the island that way. We highly recommend renting a moped -- the gold carts are fun too but are much slower. Finally, the beach: We knew the private beach at VR was going to be small, and it was. But it was well maintained and clean. We both preferred hanging out at the VR infinity pool. And we went to the North Beach in town for a couple of days -- the beach there is wider and you can go much further out into the water. (We rented a chair one day and a bed another day at the Buhos Bar -- good location because it isn't as crowded as the beach closer to where the ferry arrives from Cancun)

A few final notes:

If you decide to go to Isla Mujeres, definitely buy a "Can Do" map from the internet. We found it an invaluable resource for getting around the island and exploring! Go to www.cancunmap.com

Also, we didn't go to dinner at the two fancy restaurants south of VR but we saw both, had drinks at one of them, and heard amazing things about both: One is the restaurant at Casa de los Suenos and the other is next door at Casa O's.

The only day trip we missed that we really wanted to do was the boat trip to Isla Contoy, the preserved bird sanctuary. We heard it is beautiful, but the boats are small that go out there and the water was a little too choppy on the days we wanted to go, so they wouldn't take us.

We didn't snorkel at Garrafon Park because we were told it was not worth the $40 entrance fee, but we snorkeled next door (same water) at the Garrafon del Castillo for only $5 entrance fee!

We didn't swim with the dolphins (too touristy and crowded) but we enjoyed being able to go there (nextdoor to VR) for free (the VR front desk gives you a pass) just to walk around the Dolphin Discovery property and watch the dolphins. They also have some birds and sloths in a mini-zoo of sorts!

Feel free to reach out to us with questions!

Jason and Julie Battaglia
Honeymooned 12/28/07 through 1/5/08 at Villa Rolandi

  • Liked — The rooms!
  • Disliked — Their spa -- small and the rooms weren't sound proof
  • Stayed December 2007, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
4 Thank JBatts
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New Hampshire
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 5 February 2008

Just returned from a 4 day stay at Villa Rolandi. Very quiet and relaxing. Great service, everyone super friendly. We were looking to just relax by the beach/pool for our entire stay, but there is plenty to do on the island if that is what you are looking for. Beautiful pools and great service by the beach or pool. We spent lots of time in the salt water hot tub. Would definitely return.

  • Liked — salt water hot tub, beach, pools
  • Disliked — nothing
  • Stayed February 2008, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank thearmys
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New Jersey
Level Contributor
86 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
Reviewed 23 January 2008

After visiting this place personally about 4 years ago and reading these reviews, we decided this was where we would celebrate our 35th anniversary. So glad we did. From the moment we landed at the airport to the morning we were dropped back off, we felt VIP all the way. Delia met us at the dock and escorted us to the lobby, a mimosa and cold towel later, we were in our beautiful room overlooking the gorgeous turquoise waterfront. The staff was top notch and the food quality and choices were unbelievable. Location is about 20 minutes from Centro via golf cart but so much fun exploring and getting there. You won't be disappointed with the value, service and immaculate facility.

  • Liked — Quiet
  • Disliked — gym facility
  • Stayed January 2008, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
6 Thank Faemuzzy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Zoetry Villa Rolandi Isla Mujeres Cancun

Property: Zoetry Villa Rolandi Isla Mujeres Cancun
Address: Fracc. Laguna Mar SM. 7 Mza. 75 Lotes 15 y 16 | Carretera Sac-Bajo, Isla Mujeres 77400, Mexico (Formerly Hotel Villa Rolandi)
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Isla Mujeres
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#1 Spa Hotel in Isla Mujeres
#2 Luxury Hotel in Isla Mujeres
#3 On the Beach Hotel in Isla Mujeres
Price Range (Based on Average Rates): ££££
Hotel Class:4.5 star — Zoetry Villa Rolandi Isla Mujeres Cancun 4.5*
Number of rooms: 35
Official Description (provided by the hotel):
Coveted Isla Mujeres small luxury beach hotel featuring only 35 beautiful ocean view Suites; award-winning cuisine at Casa Rolandi Restaurant; a private beach, world class service & amenities, a 5-star Thalasso Spa & its own 42-ft private luxury Yacht. ... more   less 
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Also Known As:
Rolandi Hotel Isla Mujeres
Villa Rolandi
Rolandi Isla Mujeres

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