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“Can't Wait To Return”

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Zoetry Villa Rolandi Isla Mujeres Cancun
Ranked #2 of 38 Hotels in Isla Mujeres
Certificate of Excellence
Philadelphia, Pennsylvania
Level Contributor
67 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
“Can't Wait To Return”
5 of 5 bubbles Reviewed 13 September 2012

If you want sun, tranquility, a caring staff and fabulous food that's all you'll get at this 35 room hotel. Your home away from home. Intimate and sophisticated. Suite was spacious and comfortable.Bring a power strip for all your devices. The view from your suite is of the turquoise ocean and Cancun a thankful 40 minutes away by boat. I don't like to go back to a place twice but this place is an exception. Will definitely return and next time I will swim with the whale sharks and visit Contoy. You can rent golf carts. We did not preferring to an A/C taxi to the Mayan temple ruin at Punt Sur and see Punte Norte.

  • Stayed August 2012, travelled as a couple
    • Value
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Helpful?
2 Thank litphyl03
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,291 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (205)
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Victoria
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 9 September 2012

Our second visit to Villa Rolandi was even better than the first! It is truly an oasis of tranquility. The hotel is spotless. The staff is always eager to please with a smile! Our suite was bright, airy and very spacious. Comfortable beds, state of the art showers and private jacuzzi on the balcony, all add to your relaxation. The food was always amazing. The best Eggs Benny you will ever taste! and they made them gluten-free for me to accommodate my dietary restrictions. Drip coffee is included in your breakfast, but if you order cappuccino or latte, they charge extra :(
A trip to Contoy, the island of the birds, is a must! the hotel has arranged private and unforgettable tour for us. Thank you all for giving us wonderful memories.
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  • Stayed January 2012, travelled as a couple
    • Value
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Helpful?
3 Thank magdalena11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Darien,Connecticut
Level Contributor
46 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
5 of 5 bubbles Reviewed 8 September 2012

This was our third visit to the Villa Rolandi this year and we can't wait to return over the Christmas and New Year Holiday. The reason? Service, friends and the food! The staff is so kind and helpful they make your stay on the Island so comfortforable and relaxing you never want to go home. As we cross the bay on the beautiful Cocoon all of our worries fall into that deep blue water, Tito, you are the best! The staff @ the desk do anything to get you what you want, golf cart, whale shark tour, diving, money exchange just ask and they set you up with the best on the Island. Any room is perfect, we have stayed @ all levels, but prefer the ground as I am an early riser & like to go to the kitchen first thing before breakfast for a pot of coffee, no problem. Breakfast is include, really too much food, always have to diet upon return. After all these years this was the first time we had a Rolandi pizza @ the pool for lunch which was excellent, Ariel continues to do a great job keeping everyone well fed and hydrated. Francesco scrubs the pools daily by hand, I wish I could take him home to my garden! The Cozy is updated, the wine list improved, I had some very nice Rose for under $25 a bottle.Hilario makes great mixed drinks & is very knowledgeable about fine Tequilas. The dinners are always 3 course, delicious. The soups are a favorite. The wait staff is the best, lead by Geraldo,& Jesus they are professional and yet friendly.The mangement staff behind the scene are always looking for ways to improve, that is why Villa Rolandi will always be Mi Casa in Mexico. It is my honor to be this beautiful resorts 400th reviewer!

  • Stayed August 2012, travelled as a couple
    • Value
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    • Cleanliness
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Helpful?
3 Thank tschbel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Minneapolis, Minnesota
Level Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 bubbles Reviewed 7 September 2012

This journey started with a reservation on Expedia. I followed that up with an email to the hotel with some questions and received an almost immediate reply from Victor Garcia. He is mentioned favorably in most of the tripadvisor reviews for Villa Rolandi and deserves every accolade. Our visit was for a honeymoon and with Victor's help it was so very special. He set up transportation from the airport to the dock where the hotel's private yacht, Cocoon, would be waiting to transport us to Isla. Victor also arranged, at my request, a private dinner on the beach for our first evening on the island. I hadn't even thought about what 'time' to have this romantic dinner but Victor had already set it up for the approximate time of that day's sunset. He was very discrete in letting me know the time also, in case I was planning to surprise my wife (... I was). It's the little things like that which make Victor special.

We boarded Cocoon and were treated like VIPs. A fun ride, sitting on the top deck with the captain, watching the craziness of Cancun fade behind us while we approached paradise. Arriving at the hotel dock we were greeted by Victor and some champagne. He escorted us into the beautiful hotel lobby while staff collected our bags from the boat. We were provided cool clothes, wet and scented with lemon, to wipe our faces (so refreshing) while Victor explained the amenities. He escorted us to our room and provided explanations of all the items contained within... lights, shower, Jacuzzi, etc. then left us. My new wife cried several times during the aforementioned events - she was so happy and felt very blessed and special due to all the attention we received.

The hotel was simply amazing. The view from our balcony was breathtaking... overlooking the pool and a of Cancun in the distance. Best feature in the room - toss up between the super comfortable bed and the amazing shower (6 movable shower heads!). The Jacuzzi was nice but the jets were very weak and it is only able to be turned on between 10 AM and 10 PM. No problem because the large salt-water hot tub next to the infinity pool more than compensated. The private beach and equipment was impeccably maintained as were the grounds of the hotel and the pool area.

The restaurant was also wonderful. Open to the sea breezes... the staff had perfect timing and a great sense of humor. The quality of the food was beyond our expectations also... Salmon omelettes for breakfast anyone? Can't say enough about the staff of the restaurant (and the hotel in general). They were all warm, welcoming, humorous and friendly. In short - they made us feel welcome and appreciated the entire time.

Lastly I would like to shout out to Mary at the front desk. She was so very helpful with information, exchanging currency and advising us on our golf-cart adventure.

We will most assuredly return to the Hotel Villa Rolandi !!!!

  • Stayed August 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
2 Thank AlejandroMadera
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Petaluma, California
Level Contributor
26 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 6 September 2012

A perfect experience. The entire staff is incredible. Super efficient, attentive, friendly (mi familia!!) knowledgable and did I say friendly?? :) Enjoy a spa treatment early upon arrival as it REALLY sets the tone for your vacation. The Mexican/Swiss/Italian presence is mixed in a very complimentary way in both food and decor. This hotel draws really interesting people and we made some new wonderful friendships!! We were there in late Aug, Early Sept and the weather was perfect and Whale Shark exerience was out of this world! Magnifico!

  • Stayed August 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank Cappi O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 6 September 2012 via mobile

A true island Mexican experience. The staff is wonderful. Attentive and polite. Helpful in any way they can. Easy to get around the island from the hotel, they offer many ways of transport. Three pools and your very own private beach with waiter serving you. Gym is ok but spa is lovely. Do the whale shark tour!!

Stayed September 2012, travelled solo
Helpful?
3 Thank Reed F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 5 September 2012

After 9 days not a single detail was missed. Impeccable service, wonderful rooms, and great staff. Ariel is the man and Victor is a perfect host. Go and treat yourself, you can't be disappointed!
There is really nothing more to say this hotel is perfect in every way.

  • Stayed August 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Steinbm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Zoetry Villa Rolandi Isla Mujeres Cancun

Property: Zoetry Villa Rolandi Isla Mujeres Cancun
Address: Fracc. Laguna Mar SM. 7 Mza. 75 Lotes 15 y 16 | Carretera Sac-Bajo, Isla Mujeres 77400, Mexico (Formerly Hotel Villa Rolandi)
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Isla Mujeres
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#1 Spa Hotel in Isla Mujeres
#1 Luxury Hotel in Isla Mujeres
#2 On the Beach Hotel in Isla Mujeres
Price Range (Based on Average Rates): ££££
Hotel Class:4.5 star — Zoetry Villa Rolandi Isla Mujeres Cancun 4.5*
Number of rooms: 35
Official Description (provided by the hotel):
Coveted Isla Mujeres small luxury beach hotel featuring only 35 beautiful ocean view Suites; award-winning cuisine at Casa Rolandi Restaurant; a private beach, world class service & amenities, a 5-star Thalasso Spa & its own 42-ft private luxury Yacht. ... more   less 
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Also Known As:
Rolandi Hotel Isla Mujeres
Villa Rolandi
Rolandi Isla Mujeres

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