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“Never again”

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Zoetry Villa Rolandi Isla Mujeres Cancun
Ranked #3 of 38 Hotels in Isla Mujeres
Certificate of Excellence
Reviewed 19 December 2013

Never again at this hotel. Not a 5-star. A/C was out for 5 days and staff rude about repairs. Hot tub was drained while we were on balcony without warning and never refilled. (That was 3 days) General Manager seemed as he did not care about us staying at his hotel. We cut our vacation short 2 days due to service of hotel.

Never again.

Martin

Stayed: November 2013, travelled as a couple
8  Thank Martin P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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804 - 810 of 1,495 reviews

Reviewed 18 December 2013

Just back from a 6 night stay and what a great stay it was. We enjoyed every aspect of the resort. As mentioned in other reviews the staff was exceptional.The food was great. The warm water pool was heavenly. We stayed on the North end of the island two years ago and had a great stay, but we really enjoyed the privacy at Rolandi. We considered renting a golf cart for a couple of days as we had done on our past trip, but at 55 dollars a day we opted to just take a cab when we wanted to go to town(Centro). From Rolandi to Centro was about 7 or 8 dollars tip included one way. we could make several trips for 55 dollars. We have been back for less than 24hrs and already are talking about going back.

  • Stayed: December 2013, travelled as a couple
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1  Thank Jerry U
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 December 2013 via mobile

Not too many places in Mexico/Caribbean is as private, romantic and as attended to detail as Villa Rolandi. I spent 1/2 my honeymoon here and wish it could've been the whole thing. Rooms are basically high-end suites with outstanding views. Service and food is impeccable as well. The beach is the only aspect that isn't great, but certainly good/respectable. I will say its more suited for couples and small groups. Not so much kids.

Stayed: December 2013, travelled as a couple
2  Thank Chris2384
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 December 2013

My Mother and 2 sisters and I spent the first week of December at VR, and everything was well above and beyond our expectations. From the service of the hotel staff, to the food to the rooms- we couldn't have asked for more. The views of the ocean and sunsets were amazing, the grounds were immaculate, whatever we needed or wanted was within our reach immediately. The staff went out of their way to make us feel at home and helped us arrange what we needed for day trips in to town, our transport to and from Cancun, and anything else we needed. Everyone needs to go to this place at least once in their lifetime. I plan on going more than once! It was everything I hoped it would be and more. I didn't want to leave!

  • Stayed: December 2013, travelled with family
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3  Thank Amy H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 December 2013

We enjoyed our 3 night stay very much. The hotel sent their private boat to pick us up from the cancun ferry terminal. The staff were very friendly and helpful. The room was spacious, clean with a big balcony and a great view of the beach and sea. The ocean front restaurant was an amazing place to have breakfast and it has it's own lovely little private beach. Would highly recommend.

  • Stayed: October 2013, travelled as a couple
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1  Thank James R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 December 2013

We only stayed at Villa Rolandi for one evening, the first night on the Island but had a really nice stay and the restaurant experience was excellent. Great food and service. For breakfast, the America without any extras is more than enough to keep you going all day.

  • Stayed: November 2013, travelled as a couple
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1  Thank Race200
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 December 2013

Just returned from two weeks at villa Rolandi and as always this place is ideal. This was our 5th time at the hotel and it just gets better with each visit. The staff are fantastic and the food in the restaurant was excellent. Compared to other places in the Caribbean the prices are very reasonable. The villa will always be our home when we visit isla mujeres.

  • Stayed: November 2013
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2  Thank novac108
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Zoetry Villa Rolandi Isla Mujeres Cancun

Address: Fracc. Laguna Mar SM. 7 Mza. 75 Lotes 15 y 16 | Carretera Sac-Bajo, Isla Mujeres 77400, Mexico (Formerly Hotel Villa Rolandi)
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Isla Mujeres
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#1 Spa Hotel in Isla Mujeres
#2 Luxury Hotel in Isla Mujeres
#3 On the Beach Hotel in Isla Mujeres
Price Range: £329 - £806 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Zoetry Villa Rolandi Isla Mujeres Cancun 4.5*
Number of rooms: 35
Official Description (provided by the hotel):
Coveted Isla Mujeres small luxury beach hotel featuring only 35 beautiful ocean view Suites; award-winning cuisine at Casa Rolandi Restaurant; a private beach, world class service & amenities, a 5-star Thalasso Spa & its own 42-ft private luxury Yacht. ... more   less 
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Also Known As:
Rolandi Hotel Isla Mujeres
Villa Rolandi
Rolandi Isla Mujeres

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