We are a middle-aged couple & went to this hotel for our honeymoon. The views, flowering plants, pools, weather and ocean were simply beautiful! It was a little slice of paradise.
The wait staff were extremely efficient and kind. They made us feel truly pampered! The food was very good but overpriced if you did not get a 'meals included' package.
Ok, so why the mediocre review if so many positives?? One word SCORPION! Getting out of my shower one morning, I was stung by a scorpion hiding in the towel on the floor! It was not the horrible pain and fear that I remember most, it is the hotel management's complete ignoring of what happened that bothers me most! I never even received a sorry or are you ok from the general manager. The only person who helped me was Rene, a maintenance man. He brought me ice and called the paramedics. Forget about any apologies from the manager, let alone any compensation offer. I couldn't believe it and I understand it's a natural environment but to say nothing to me for the last 3 days we were there left me feeling sour and resentful at checkout. We won't ever return to this hotel because of this.
- Official Description (provided by the hotel):
- Coveted Isla Mujeres small luxury beach hotel featuring only 35 beautiful ocean view Suites; award-winning cuisine at Casa Rolandi Restaurant; a private beach, world class service & amenities, a 5-star Thalasso Spa & its own 42-ft private luxury Yacht. ... more less
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- Also Known As:
- Rolandi Hotel Isla Mujeres
- Villa Rolandi
- Rolandi Isla Mujeres